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Added 6 mins ago
T
Personal Banking Associate Trainee - Future Opportunities
TD
Milton, ON · Oakville, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 6 mins ago
T
Customer Experience Associate
TD
Thornbury, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 6 mins ago
Manager, Investigations and Compliance
The Government of Nova Scotia
Halifax, NS
…provides operational and program management of Immigration Branch program integrity operations. His/her mandate is to demonstrate leadership, direction, and guidance on matters of program…
Added 6 mins ago
C
Client Relationship Manager
CACEIS
Montreal, QC
- Full-time
…clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the…
Added 36 mins ago
Advisor, Strategic Planning
Alcohol and Gaming Commission of Ontario
Toronto, ON
Corporate Affairs, Policy, Planning and Projects Division / Strategic Planning, Prioritization and Corporate Performance Branch
Added 36 mins ago
T
Customer Experience Associate - Moncton Downlown
TD
Moncton, NB
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 36 mins ago
T
Personal Banking Associate (Full time) - Jean-Talon & Querbes
TD
Montreal, QC
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
PC
Director, Operations
Provincial Credit Union
Charlottetown, PE
- Full-time
The Director, Operations provides strategic and operational leadership for PCU’s Core Banking, Lending Administration, and Deposit & Account Administration functions. This role is…
Added 3 hours ago
PC
Director, Member Experience
Provincial Credit Union
Charlottetown, PE
- Full-time
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other…
Added 5 hours ago
OT
Customer Service Representative
Olympia Tile+Stone Inc.
Toronto, ON · North York, ON
- $37,440 to $41,600 CAD / year
- Full-time
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers,…
Added 6 hours ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Ottawa, ON
- Full-time
The RBC Dominion Securities Management team located in Ottawa Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager…
Added 10 hours ago
Senior Advisor, Agency Oversight and Freedom of Information
Alcohol and Gaming Commission of Ontario
Toronto, ON
Corporate Affairs, Policy, Planning and Projects Division / Corporate Affairs, Governance and Agency Oversight Branch
Added 11 hours ago
W
Mobile Road Advisor, Auto Insurance
Waypoint
New Westminster, BC
- $40,000 to $52,000 CAD / year
- Full-time
This is an on-site position based out of our New Westminster branch location. A personal vehicle to travel between dealerships within the service region and the branch is required.
Added 11 hours ago
GL
Branch Manager
goeasy Ltd.
Grande Prairie, AB
- Full-time
Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products.
Added 11 hours ago
GL
Store Manager
goeasy Ltd.
AB · Edmonton, AB
- Full-time
Create a vision and objective, leading your team to hit your branch and portfolio goals
Added 11 hours ago
MB
Inventory Control Coordinator, Monday-Friday, 4pm-12am
Martin Brower UK and Ireland
Brampton, ON
- Full-time
Assist with invoicing and coordination of all Branch Transfer shipments
Added 11 hours ago
WI
Chief Executive Officer
Winnipeg Insurance Brokers Ltd.
Winnipeg, MB
- Full-time
…Chief Executive Officer (CEO, WIB) leads and directs a multi-branch insurance brokerage. This position maintains overall accountability and responsibility for the strategic direction and…
Added 11 hours ago
T
Customer Experience Associate- Whistler, BC
TD
Whistler, BC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 12 hours ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 12 hours ago
A
Personal Banking Advisor - Camrose
ATB
Camrose, AB
- Full-time
This role is based out of the Camrose branch, but on occasion may be required to travel to neighbouring branches.
Added 13 hours ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.
Added 13 hours ago
NB
Regional Administrative Manager
National Bank of Canada
Calgary, AB
- Full-time
Lead the development, coaching, and performance management of Associates, Branch Administrators, and other support employees across the region.• Manage recruitment, workforce planning,…
Added 13 hours ago
PF
Customer Service Representative
Prime Fx
Burnaby, BC
- Full-time
We are seeking a customer-focused and detail-oriented Customer service representative Foreign exchange teller to join our Burnaby branch.
Added 13 hours ago
R
Transaction & Leasing Project Manager
Raise
Calgary, AB
- Full-time
Establish standardized real estate and leasing project management practices across all corporate and branch initiatives.
Added 14 hours ago
MO
Inventory Coordinator
Martin-Brower of Canada Co.
Baie-D'Urfé, QC
- $55,000 to $63,000 CAD / year
- Full-time
Assist with invoicing and coordination of all Branch Transfer shipments

FirstOntario Credit Union

Member Experience Representative - Repost

St. Catharines, ON, Canada

Salary: $28.88 per hour · Full-time

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Job details

Pay: Salary: $28.88 per hour
Job type: Full-time
Apply by: Nov 16, 2026
Experience: 3 years office, credit union/ bank experience or demonstrated experience
Posting language: English
Posted: Oct 17, 2026

Original job description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
Enhanced mental health benefits through SunLife and TELUS Health
Exclusive banking benefits
Pension Plan
Up to $1000 per year towards professional development
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches.

Role

Sales

Uncover and identify opportunities with members and prospective members
Responsible for proactive business development activities and fulfilment both internally and outside the branch.
Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice.
Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our Membership Relationship Management (MRM).
Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments).
Accountable for achieving goals for a portfolio of members as set out by the Branch Manager

Service

Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners.
Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc.
Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority"
Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries
Required to backup traditional MSR, & MC roles
Assist / relieve other positions or with duties in the home branch or other branches within region as

Operations

Complete branch opening and closing activities, as required or
Perform all audits, processes and proofing as required
Balance cash daily or as instructed
Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.)
Assist in maintaining combinations and safety deposit box records and controls
Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding
Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Job Specifications

Must complete other job-related courses and certificates as required
Competent knowledge of Microsoft Office Suite
A knowledge of the Financial Services Industry as well as active correspondence of competitors benchmarks and standards
Must have demonstrated interpersonal and communication
Must be able to work well with a minimum of supervision
Must be capable of working as a team player, willing to assist other staff as required
Must have a positive attitude and will go above and beyond
Position expectation meeting will be required prior to awarding the position

Job Requirements

Grade 12 or equivalent
Must have the demonstrated efficiency, technical knowledge, and ability to perform the job
3 years office, credit union/ bank experience or demonstrated experience

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This posting is for an existing vacancy.

Salary: $28.88 per hour

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More about this job

Responsibilities

Deliver exceptional member service and relevant financial advice while identifying member needs, recommending suitable products, and achieving sales and business development goals. Perform branch transactions and operational duties, support colleagues across branches, and follow cash-handling, audit, safety, and delegated-authority procedures.

Requirements

Requires Grade 12 or equivalent and at least three years of office, credit union, or banking experience, or demonstrated equivalent experience. Candidates should have Microsoft Office knowledge, financial services industry awareness, strong communication and interpersonal skills, and the ability to work independently and as part of a team.

Skills

Member Service
Financial Advice
Sales
Business Development
Needs Identification
Relationship Management
Referrals
Transactional Service
Cash Handling
Credit Administration
Microsoft Office
Communication
Interpersonal Skills
Teamwork
Auditing
Branch Operations

Benefits

Competitive Compensation
Health And Wellness Benefits
Personal Spending Account
Mental Health Benefits
Exclusive Banking Benefits
Pension Plan
Professional Development Funding
Employee Volunteer Program
Employee And Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Banking
Financial Services
Member Experience
Member Service
Financial Advice
Business Development
Sales Cycle
Wealth Management
Commercial Banking
Investments
Online Banking
Mobile Banking
Microsoft Office Suite
Deposits
Withdrawals
Cheque Cashing
Cash Balancing
Branch Operations
Credit Administration
Auditing
Cash Custody
Safety Deposit Boxes
Health And Safety

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