Member Service Representative (Part-Time)
- Ingersoll, ON, Canada
Salary: $24.32 per hour · Part-time
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Job details
- Pay
- Salary: $24.32 per hour
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Why FirstOntario?
Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.
Role
Sales
This is for an existing vacancy.
Salary: $24.32 per hour
- Competitive compensation packages
- Top-tier health and wellness benefits, including comprehensive benefits packages
- Enhanced mental health benefits through SunLife and TELUS Health
- Exclusive banking benefits
- Up to $1000 per year towards professional development
- Pension Plan
- Company-wide Employee Volunteer program (Blue Wave Program)
- Employee and Family Assistance Program
Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.
Role
Sales
- Provide prompt, accurate, efficient transactional sales to members including, drafts, AFT, bill payments, direct debit, stop payments and bill payment setup.
- Recognize and act upon appropriate opportunities to engage members in discussions to enhance their services with us through cross sells, or consolidation of business held with competitors, through appropriate referrals to other staff.
- Utilize smooth referral process, whether for new or renewal business.
- Perform retention activity (term maturities, etc.), when requested.
- Track referral activity.
- Actively contribute to campaign activity, as directed.
- Apply our "Member First" principles and service standards with all members and prospective members.
- Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.
- Put member's, or prospective member's needs for service and attention before any administrative or operational work of your own.
- Work with member to resolve inquiries and/or concerns. Refer to other available staff if "wait time" for other members may be compromised.
- Process transactions for others as required.
- Assist / relieve other positions with duties in the branch as required.
- Adhere to policies, procedures and standards.
- Complete all work accurately and efficiently.
- Balance cash daily or as instructed.
- Act as joint custodian and/or combination holder, as required (ATM, night depository, Treasury etc.).
- Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. Place holds, messages etc. in line with policy.
- Provide overrides and other such operational work within guidelines outlined in your "letter of authority".
- Perform all audits, processes and proofing, as required.
- Assist in the daily upkeep of the branch including filing, sorting, scanning, etc.
- Complete sundry duties as required.
- Consider health & safety as a primary concern to ensure the overall well-being of the department and members
- Above average interpersonal and communications kills
- Must be able to work well with a minimum of supervision
- Must be capable of working as a team player, willing to assist other staff as required
- Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate
- Must be willing to learn and apply coaching
- Must be flexible and prepared to work hours established to meet member service demands
- Must have reliable and capable internet accessibility if remote shifts are required
- Grade 12 or equivalent
- Previous cash handling and/or customer service preferred
- Experience in MS Office is preferred
This is for an existing vacancy.
Salary: $24.32 per hour
More about this job
Responsibilities
Provide courteous, accurate transactional sales and service to members, including deposits, withdrawals, payments, and account inquiries. Identify member needs, make appropriate referrals and cross-selling recommendations, and complete branch operations, cash custody, balancing, and administrative duties in accordance with policies.
Requirements
A Grade 12 education or equivalent is required, and previous cash-handling or customer-service experience is preferred. Candidates should have strong interpersonal and communication skills, work effectively with minimal supervision and as part of a team, be willing to learn, and be flexible with hours; Microsoft Office experience is preferred.
Skills
- Customer Service
- Interpersonal Communication
- Cash Handling
- Transactional Sales
- Cross-Selling
- Member Needs Assessment
- Referral Management
- Cash Balancing
- Banking Operations
- Problem Resolution
- Teamwork
- Microsoft Office
- Attention to Detail
- Adaptability
- Policy Compliance
Benefits
- Health and Wellness Benefits
- Enhanced Mental Health Benefits
- Exclusive Banking Benefits
- Professional Development Funding
- Pension Plan
- Employee Volunteer Program
- Employee and Family Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- Member Service
- Banking
- Transactional Sales
- Deposits
- Withdrawals
- Cheque Cashing
- Bill Payments
- Direct Debit
- Stop Payments
- Drafts
- Member Cards
- Cash Handling
- Cash Balancing
- Cross-Selling
- Business Development
- Referrals
- Retention
- Term Maturities
- Member Needs
- Customer Service
- Microsoft Office
- Cash Custody
- ATM
- Night Depository
- Treasury
- Audits
- Proofing
- Policy Compliance
- Health and Safety