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Added 2 mins ago
RB
Financial Planner Relationship Manager
Royal Bank of Canada
Stratford, ON
- Full-time
Added 2 mins ago
RB
Financial Advisor
Royal Bank of Canada
New Westminster, BC
- Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Added 17 mins ago
HH
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Added 17 mins ago
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Added 31 mins ago
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Added 47 mins ago
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Assistant Directeur - Cinéma Capitol St-Jean
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Added 47 mins ago
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Added 1 hour ago
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Business Development Manager
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Added 1 hour ago
SD
Assistant Front Store Manager
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- Full-time
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(CAN) Front End Checkout Team Associate
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Added 1 hour ago
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Added 1 hour ago
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fast food restaurant manager
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Added 1 hour ago
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Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
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Added 1 hour ago
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Added 1 hour ago
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restaurant assistant manager
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Added 1 hour ago
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restaurant assistant manager
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FirstOntario Credit Union

Member Service Representative (Part-Time)

Ingersoll, ON, Canada

Salary: $24.32 per hour · Part-time

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Job details

Pay: Salary: $24.32 per hour
Job type: Part-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages
Enhanced mental health benefits through SunLife and TELUS Health
Exclusive banking benefits
Up to $1000 per year towards professional development
Pension Plan
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.

Role

Sales

Provide prompt, accurate, efficient transactional sales to members including, drafts, AFT, bill payments, direct debit, stop payments and bill payment setup.
Recognize and act upon appropriate opportunities to engage members in discussions to enhance their services with us through cross sells, or consolidation of business held with competitors, through appropriate referrals to other staff.
Utilize smooth referral process, whether for new or renewal business.
Perform retention activity (term maturities, etc.), when requested.
Track referral activity.
Actively contribute to campaign activity, as directed.

Service

Apply our "Member First" principles and service standards with all members and prospective members.
Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.
Put member's, or prospective member's needs for service and attention before any administrative or operational work of your own.
Work with member to resolve inquiries and/or concerns. Refer to other available staff if "wait time" for other members may be compromised.
Process transactions for others as required.
Assist / relieve other positions with duties in the branch as required.

Operations

Adhere to policies, procedures and standards.
Complete all work accurately and efficiently.
Balance cash daily or as instructed.
Act as joint custodian and/or combination holder, as required (ATM, night depository, Treasury etc.).
Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. Place holds, messages etc. in line with policy.
Provide overrides and other such operational work within guidelines outlined in your "letter of authority".
Perform all audits, processes and proofing, as required.
Assist in the daily upkeep of the branch including filing, sorting, scanning, etc.
Complete sundry duties as required.
Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Job Specifications

Above average interpersonal and communications kills
Must be able to work well with a minimum of supervision
Must be capable of working as a team player, willing to assist other staff as required
Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate
Must be willing to learn and apply coaching
Must be flexible and prepared to work hours established to meet member service demands
Must have reliable and capable internet accessibility if remote shifts are required

Job Requirements

Grade 12 or equivalent
Previous cash handling and/or customer service preferred
Experience in MS Office is preferred

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This is for an existing vacancy.

Salary: $24.32 per hour

Apply About employer

More about this job

Responsibilities

Provide courteous, accurate transactional sales and service to members, including deposits, withdrawals, payments, and account inquiries. Identify member needs, make appropriate referrals and cross-selling recommendations, and complete branch operations, cash custody, balancing, and administrative duties in accordance with policies.

Requirements

A Grade 12 education or equivalent is required, and previous cash-handling or customer-service experience is preferred. Candidates should have strong interpersonal and communication skills, work effectively with minimal supervision and as part of a team, be willing to learn, and be flexible with hours; Microsoft Office experience is preferred.

Skills

Customer Service
Interpersonal Communication
Cash Handling
Transactional Sales
Cross-Selling
Member Needs Assessment
Referral Management
Cash Balancing
Banking Operations
Problem Resolution
Teamwork
Microsoft Office
Attention to Detail
Adaptability
Policy Compliance

Benefits

Health and Wellness Benefits
Enhanced Mental Health Benefits
Exclusive Banking Benefits
Professional Development Funding
Pension Plan
Employee Volunteer Program
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Banking
Transactional Sales
Deposits
Withdrawals
Cheque Cashing
Bill Payments
Direct Debit
Stop Payments
Drafts
Member Cards
Cash Handling
Cash Balancing
Cross-Selling
Business Development
Referrals
Retention
Term Maturities
Member Needs
Customer Service
Microsoft Office
Cash Custody
ATM
Night Depository
Treasury
Audits
Proofing
Policy Compliance
Health and Safety

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