Jobs in Canada

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Added 9 mins ago
NH
Client Relations Manager
NOVO Health Services
Burlington, ON
- Full-time
Client Relations Manager - JPT Transportation, North Texas Market
Added 9 mins ago
VS
Strategic Relationship Manager - Alberta
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AB · Alberta, Canada
- Full-time
We are seeking a high-caliber, energetic Strategic Relationship Manager to drive enterprise-level B2B market share and expand our brand presence. In this role, you will be the face of our…
Added 9 mins ago
CI
Floor Host
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- Part-time
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Added 9 mins ago
AU
Load Builder
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- Full-time
Vous effectuerez des tâches physiques tout au long du quart de travail
Added 9 mins ago
OA
Part-Time Reception Associate- OpenRoad Audi Boundary
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PV
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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T
Senior Manager, Engineering
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T
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TD
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- Part-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…
Added 10 mins ago
S
Retail Sales Consultant - Part Time - Toronto Premium Outlets - Halton Hills, ON
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- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
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Customer Experience Associate
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Royalmount, QC
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Added 10 mins ago
TG
Youth & Teen Director
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- Full-time
…programming at The Glencoe Club. Reporting to the Recreation Manager, this role is responsible for overseeing a diverse range of programs, day camps, leadership initiatives, and special…
Added 10 mins ago
C
Financial Planner - Central Canada - Manitoba/Saskatchewan/Alberta
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- Full-time
Product Knowledge and Support – Provide subject matter expertise of industry, economic and market impact on the business, legislation, competitors, regulators, trends, etc. typically…
Added 10 mins ago
IK
Service Advisor (Temporary)
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Added 23 mins ago
WC
(CAN) Associé à la protection des biens
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Added 23 mins ago
MN
Case Manager
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- Full-time
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CR
Associate Manager, Case Management
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BC · British Columbia, Canada
- Full-time
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FH
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Added 23 mins ago
KB
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Added 23 mins ago
B
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The individual in this role is required to be on-site 5 days per week
Added 23 mins ago
N
Regional Sales Manager - Utilities-EN
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NP
Utility Solar Technician II - Sarnia, ON Canada
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Added 23 mins ago
VS
Administrative Office Assistant (2026-10267)
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Mississauga, ON
- Full-time
…experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the…
Added 23 mins ago
GA
Payroll Specialist
GDI Ainsworth
Mississauga, ON
- $55,000 to $75,000 CAD / year
- Full-time
Reporting to the Payroll Manager - the Payroll Specialist works in partnership with the Human Resources team and all department Managers and provides administrative support for Payroll…

FirstService Residential Canada

Area Manager

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Description

Area Manager (GTA West)

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

FirstService Residential is seeking a proactive, people-focused Service Manager to lead operations across an assigned portfolio of condominium properties. This field-based leadership role oversees Front Desk, Housekeeping and Superintendent services, builds strong relationships with Property Managers, and supports engaged, high-performing teams. The successful candidate is organized, approachable and confident in taking ownership of service challenges and seeing solutions through.

Duties & Responsibilities

The duties below are representative of the position. Specific responsibilities may vary based on portfolio needs.

Operations & Portfolio Management

Oversee service delivery across assigned properties, ensuring contract requirements, Standard Operating Procedures (SOPs) and site-specific Standing Orders are followed.
Maintain a consistent field presence through property visits, inspections and quality assurance reviews; address deficiencies and confirm follow-up.
Identify operational risks, prioritize competing site needs and support property start-ups, takeovers and service transitions.
Maintain operational readiness, including staffing, required documentation, supplies and equipment.

Client Relationship Management

Build and maintain positive, trusted relationships with Property Managers and other client representatives.
Communicate proactively about service performance, staffing changes, concerns and improvement plans.
Respond to client feedback promptly, resolve issues professionally and follow through on commitments.

Associate Management

Lead, coach and support Front Desk, Housekeeping and Superintendent associates; promote accountability, engagement and professional development.
Support recruitment, onboarding, performance management and retention in partnership with Recruitment and Human Resources.
Anticipate staffing needs and coordinate scheduling, coverage and cross-training to support consistent service.
Oversee attendance, timekeeping, payroll approvals and responsible use of overtime and relief coverage.

Training, Quality Assurance & Compliance

Ensure associates receive appropriate orientation, site-specific training and ongoing coaching, with required records maintained.
Monitor service quality and compliance with company policies, health and safety requirements and established procedures.
Complete required inspections, audits and follow-up actions; work with Human Resources on associate matters within assigned responsibilities.

Communication & Incident Response

Respond to operational issues and incidents, ensure appropriate documentation and timely escalation of significant concerns.
Maintain accurate field activity reports and communicate portfolio priorities, risks and progress to the Director, Operations.
Collaborate with internal support teams to resolve issues and improve service delivery.

Additional Duties & Responsibilities

Uphold FirstService Residential Mission, Values, Global Service Standards and professional conduct expectations.
Participate in meetings, training and operational improvement initiatives; perform other related duties as assigned.
Provide temporary shift support when qualified and operationally required.

Supervisory Responsibility

Front Desk, Housekeeping and Superintendent associates assigned to the portfolio.

Education & Experience

Three (3) or more years of relevant leadership experience in hospitality, facilities, property operations or another service-oriented environment, including employee supervision.
Experience coordinating staffing, service quality and client relationships; multi-site management experience is an asset.
Condominium or residential property service experience is preferred, but not required.

Skills & Qualifications

Strong interpersonal skills, client service orientation and clear verbal and written communication.
Sound judgement, initiative, organization, problem-solving and dependable follow-through.
Ability to coach teams, navigate challenging conversations and manage multiple priorities.
Comfort with Microsoft Outlook, Word and Excel and willingness to learn scheduling, payroll and quality assurance systems.

Travel

Frequent travel to assigned properties and site offices is required.

Physical Requirements / Working Environment

This field-based role involves regular visits to condominium properties, walking and standing during inspections, and routine computer and phone use. Flexibility to respond to operational needs outside regular business hours, including evenings and weekends, may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation

Compensation for this role is $50,000 to $65,000 + car allowance and benefits.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

INDHON

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Oversee service delivery and operational readiness across a portfolio of condominium properties, including Front Desk, Housekeeping, and Superintendent teams. Build client relationships, lead and develop associates, monitor service quality and compliance, and respond to operational issues and incidents.

Requirements

Requires at least three years of relevant leadership experience in a service-oriented environment, including employee supervision; multi-site management experience is an asset. Candidates should have strong communication, organization, judgment, coaching, and problem-solving skills, and be comfortable using Microsoft Office and traveling frequently between properties.

Skills

Leadership
Team Coaching
Staffing Coordination
Service Quality Management
Problem-Solving
Communication
Organization
Conflict Management
Performance Management
Scheduling
Payroll Approval
Quality Assurance
Health and Safety Compliance
Microsoft Outlook
Microsoft Word

Benefits

Car Allowance
Medical Benefits
Dental Benefits
Retirement Benefits
Career Training
Professional Development Support

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Condominium Properties
Portfolio Management
Front Desk
Housekeeping
Superintendent Services
Standard Operating Procedures
Standing Orders
Field Inspections
Quality Assurance
Operational Readiness
Client Relationships
Recruitment
Onboarding
Performance Management
Employee Retention
Scheduling
Timekeeping
Payroll Approvals
Health and Safety
Incident Response
Service Transitions
Microsoft Outlook
Microsoft Word
Microsoft Excel

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Work requirements

Jobs in Canada