Jobs in Canada

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Added 9 mins ago
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Operations Manager
AtkinsRéalis
Vancouver, BC
- Full-time
As an Operations Manager based in Vancouver, BC, you will play a key leadership role in overseeing service delivery and operational performance across British Columbia and Yukon. Reporting…
Added 24 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
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Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
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Personal Banking Associate (Full time)- Blainville, Seigneurie
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Blainville, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
EL
Material Handler
Estée Lauder Companies
Markham, ON
- Full-time
The Material Handler is responsible for satisfying internal and external customer demand and accurately and efficiently storing and handling stock in the warehouse.
Added 24 mins ago
EL
Material Handler
Estée Lauder Companies
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- Full-time
The Material Handler is responsible for satisfying internal and external customer demand and accurately and efficiently storing and handling stock in the warehouse.
Added 39 mins ago
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Product Specialist - Databricks
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Montreal, QC
- Full-time
…artificial intelligence platform. Reporting to the Product Manager for Databricks, you will serve as a product resource, helping clients understand its features and supporting them in their…
Added 39 mins ago
SD
Ramp-Up Account Manager
Snap Dental Labs
Remote, Canada
- $3,000 to $4,500 USD / year
- Full-time
- Remote
…patients. We are currently seeking a dynamic Ramp-Up Account Manager focused on New Dental Practice Growth to join our team. This role is essential to expanding our client base by…
Added 54 mins ago
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Quality Engineer-in-Training
Argus
AB · Edmonton, AB
- Full-time
Reporting to the Quality & Continuous Improvement Manager, the Quality Engineer-In-Training (EIT) ensures product excellence by implementing quality processes, working with production teams…
Added 54 mins ago
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Assistant Store Manager - Méga Centre Vaudreuil
RW&CO
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
We are looking for a Program Manager/Account Manager who is responsible for managing and growing a portfolio of Dorigo’s key customer accounts. This role focuses on strengthening customer…
Added 1 hour ago
EC
Office Administrator
Edge Construction
Vancouver, BC
- Full-time
…Vancouver as a quality general contractor and construction manager. With a team of over 70 and a focused portfolio of wood-frame multifamily residential projects, we have earned the trust…
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
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Product Design Manager, Design Systems
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
As Product Design Manager, Design Systems, you'll lead the team that makes this happen. You'll steer the system's operating model: roadmap, intake, contribution, governance, versioning, and…
Added 1 hour ago
FR
Area Manager
FirstService Residential Canada
Hamilton, ON
- Full-time
FirstService Residential is seeking a proactive, people-focused Service Manager to lead operations across an assigned portfolio of condominium properties. This field-based leadership role…
Added 1 hour ago
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Customer Success & Implementation Manager
LeapAP
Remote, Canada
- $75,000 to $95,000 CAD / year
- Full-time
- Remote
As our first dedicated customer success hire, you'll report directly to a founder to help build our onboarding and customer success function. You will also be uniquely situated to help the…
Added 1 hour ago
Field Area Manager - Eastern Canada Service Operations
ENERCON
Saint-Ferdinand, QC
As the senior operational leader for the region, the Field Area Manager oversees multiple service locations, drives operational and financial performance, supports workforce planning, and…
Added 2 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Coordinate with Finance and Operations to support customer onboarding, payment arrangements, and contract handover.
Added 2 hours ago
PV
Manager, TechCare
Pet Valu
Markham, ON
- Full-time
The Manager, TechCare, who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient and effective support for all IT technical issues. This role…
Added 2 hours ago
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Senior Personal Banker Trainee - Investing
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
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Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Senior Manager, Engineering role requires in-depth experience in building enterprise scaled cloud platforms, enabling cloud services and compute capabilities, and codifying patterns for…
Added 2 hours ago
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Manager, Customer Experience
TD
Regina, SK
- Part-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…
Added 2 hours ago
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Customer Experience Associate
TD
Tsawwassen, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

FirstService Residential Canada

Area Manager

Hamilton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Description

Area Manager (GTA West)

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

FirstService Residential is seeking a proactive, people-focused Service Manager to lead operations across an assigned portfolio of condominium properties. This field-based leadership role oversees Front Desk, Housekeeping and Superintendent services, builds strong relationships with Property Managers, and supports engaged, high-performing teams. The successful candidate is organized, approachable and confident in taking ownership of service challenges and seeing solutions through.

Duties & Responsibilities

The duties below are representative of the position. Specific responsibilities may vary based on portfolio needs.

Operations & Portfolio Management

Oversee service delivery across assigned properties, ensuring contract requirements, Standard Operating Procedures (SOPs) and site-specific Standing Orders are followed.
Maintain a consistent field presence through property visits, inspections and quality assurance reviews; address deficiencies and confirm follow-up.
Identify operational risks, prioritize competing site needs and support property start-ups, takeovers and service transitions.
Maintain operational readiness, including staffing, required documentation, supplies and equipment.

Client Relationship Management

Build and maintain positive, trusted relationships with Property Managers and other client representatives.
Communicate proactively about service performance, staffing changes, concerns and improvement plans.
Respond to client feedback promptly, resolve issues professionally and follow through on commitments.

Associate Management

Lead, coach and support Front Desk, Housekeeping and Superintendent associates; promote accountability, engagement and professional development.
Support recruitment, onboarding, performance management and retention in partnership with Recruitment and Human Resources.
Anticipate staffing needs and coordinate scheduling, coverage and cross-training to support consistent service.
Oversee attendance, timekeeping, payroll approvals and responsible use of overtime and relief coverage.

Training, Quality Assurance & Compliance

Ensure associates receive appropriate orientation, site-specific training and ongoing coaching, with required records maintained.
Monitor service quality and compliance with company policies, health and safety requirements and established procedures.
Complete required inspections, audits and follow-up actions; work with Human Resources on associate matters within assigned responsibilities.

Communication & Incident Response

Respond to operational issues and incidents, ensure appropriate documentation and timely escalation of significant concerns.
Maintain accurate field activity reports and communicate portfolio priorities, risks and progress to the Director, Operations.
Collaborate with internal support teams to resolve issues and improve service delivery.

Additional Duties & Responsibilities

Uphold FirstService Residential Mission, Values, Global Service Standards and professional conduct expectations.
Participate in meetings, training and operational improvement initiatives; perform other related duties as assigned.
Provide temporary shift support when qualified and operationally required.

Supervisory Responsibility

Front Desk, Housekeeping and Superintendent associates assigned to the portfolio.

Education & Experience

Three (3) or more years of relevant leadership experience in hospitality, facilities, property operations or another service-oriented environment, including employee supervision.
Experience coordinating staffing, service quality and client relationships; multi-site management experience is an asset.
Condominium or residential property service experience is preferred, but not required.

Skills & Qualifications

Strong interpersonal skills, client service orientation and clear verbal and written communication.
Sound judgement, initiative, organization, problem-solving and dependable follow-through.
Ability to coach teams, navigate challenging conversations and manage multiple priorities.
Comfort with Microsoft Outlook, Word and Excel and willingness to learn scheduling, payroll and quality assurance systems.

Travel

Frequent travel to assigned properties and site offices is required.

Physical Requirements / Working Environment

This field-based role involves regular visits to condominium properties, walking and standing during inspections, and routine computer and phone use. Flexibility to respond to operational needs outside regular business hours, including evenings and weekends, may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation

Compensation for this role is $50,000 to $65,000 + car allowance and benefits.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

INDHON

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Oversee service delivery and operational readiness across a portfolio of condominium properties, including inspections, quality assurance, compliance, and incident response. Lead and support Front Desk, Housekeeping, and Superintendent associates while maintaining client relationships and coordinating staffing, training, and service improvements.

Requirements

Requires at least three years of relevant leadership experience in hospitality, facilities, property operations, or another service-oriented environment, including employee supervision. Candidates should have strong communication, organization, judgment, coaching, and problem-solving skills; condominium experience and multi-site management are preferred or considered assets.

Skills

Team Leadership
Coaching
Staffing Coordination
Scheduling
Performance Management
Quality Assurance
Problem-Solving
Communication
Organization
Conflict Resolution
Incident Response
Timekeeping
Payroll Approval
Microsoft Outlook
Microsoft Word

Benefits

Car Allowance
Medical Benefits
Dental Benefits
Retirement Benefits
Career Training
Professional Development Support

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Condominium Properties
Portfolio Management
Front Desk
Housekeeping
Superintendent Services
Standard Operating Procedures
Standing Orders
Field Inspections
Quality Assurance
Operational Readiness
Client Relationships
Recruitment
Onboarding
Employee Supervision
Performance Management
Staff Retention
Scheduling
Cross-Training
Payroll Approvals
Health and Safety
Compliance
Incident Response
Microsoft Outlook
Microsoft Word
Microsoft Excel
Service Transitions

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Work requirements

Jobs in Canada