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FirstService Residential Canada

Concierge

Vancouver, BC, Canada

Pay: $21 - $23 per hour
Job type: Part-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile and doing their utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to solve problems and diffuse sticky situations.

Skills And Qualifications

Previous experience with strata buildings is an asset
At least one year of direct/in person Customer Service Experience is required
Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff
Proficiency in speaking Cantonese and Mandarin is required

Physical Requirements

Ability to patrol the property including stairs, hallways, interior, and exterior
Ability to safely receive, store, and handle standard packages received from couriers and carriers
Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

Shifts Available

Friday-Saturday, 11pm-7am

Location:

Vancouver

What We Offer

As a part-time associate, you will be eligible for our Employee Assistance Plan

Compensation

$21 - $23 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunities for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Greet residents and visitors warmly and provide a high standard of customer service at a high-end residential property. Patrol the property, handle packages safely, and use problem-solving and de-escalation skills to address issues.

Requirements

At least one year of direct, in-person customer service experience is required, along with strong written and spoken English and proficiency in Cantonese and Mandarin. Experience with strata buildings is an asset, and the role requires the ability to patrol the property, handle packages, and work in varied weather conditions.

Skills

Customer Service
In-Person Communication
English Communication
Cantonese
Mandarin
Problem-Solving
Conflict De-escalation
Property Patrol
Package Handling
Resident Relations

Benefits

Employee Assistance Plan

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Residential Property Management
Strata Buildings
Customer Service
Resident Relations
Visitor Greeting
English
Cantonese
Mandarin
Problem-Solving
Conflict De-escalation
Property Patrol
Package Handling
High-End Residential Properties
Part-Time
Overnight Shift

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