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FirstService Residential Canada

Concierge

Burnaby, BC, Canada

$19 - $21 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: $19 - $21 per hour
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile and doing their utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to solve problems and diffuse sticky situations.

Skills And Qualifications

Previous experience with strata buildings is an asset
At least one year of direct/in person Customer Service Experience is required
Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff

Physical Requirements

Ability to patrol the property including stairs, hallways, interior, and exterior
Ability to safely receive, store, and handle standard packages received from couriers and carriers
Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

Shifts Available

Monday – Friday, 3:30pm -11:30pm

Location:

Burnaby

What We Offer

As a full-time associate, you will be eligible for our Employee Assistance Plan and comprehensive benefits, including health and dental.

Compensation

$19 - $21 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunities for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

Apply About employer

More about this job

Responsibilities

Greet residents and visitors warmly and provide a high standard of customer service at a high-end residential property. Patrol the property, handle packages safely, solve problems, and help diffuse difficult situations.

Requirements

At least one year of direct, in-person customer service experience is required, and experience with strata buildings is an asset. Strong written and spoken English is necessary, along with the ability to patrol the property, handle packages, and work in varying weather conditions.

Skills

Customer Service
In-Person Communication
Written Communication
Oral Communication
Problem-Solving
Conflict De-Escalation
Resident Relations
Visitor Reception
Package Handling
Property Patrol

Benefits

Employee Assistance Plan
Health Insurance
Dental Insurance
Career Training
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Residential Property Management
Strata Buildings
Customer Service
Resident Relations
Visitor Reception
Problem-Solving
Conflict De-Escalation
Written Communication
Oral Communication
Property Patrol
Package Handling
Courier Deliveries
High-End Residential Properties

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