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FirstService Residential Canada

Leasing Agent / Assistant Resident Services Manager

AB, Canada
Edmonton, AB, Canada

Internship

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Job details

Job type: Internship
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Description

Job Responsibilities

Reporting to the Portfolio Manager, the Leasing Agent / Assistant Resident Manager carries out the administration and execution of day-to-day leasing, resident relations, and on-site property operations.

This is a highly responsible and dynamic individual who enjoys a variety of tasks while ensuring a high level of customer service is maintained at all times.

Essential Duties And Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Leasing

Ensure all property management policies, procedures, and operations are executed to FirstService Residential standards
Participate in the full leasing process
Maintain comprehensive and up-to-date knowledge of the property and portfolio, including availability, vacancy, suite layouts, common areas, amenities, parking, etc.
Inspect all vacant suites weekly to ensure they are in Rent Ready condition
Develop all leads, including telephone and email inquiries, within three hours of receipt with the objective of converting to “personal tours”
Follow up on all leads within 24 hours of last interaction
Conduct “personal tours” with prospective residents, outlining the features and benefits of the area, property, and the value of living at the property
Ensure rental applications are complete, accurately entered into Yardi, and reviewed against guidelines provided by the Property Manager for final approval within 12 hours of receipt
Conduct income verification and reference verification on applications
Conduct credit checks using Yardi Screening or RentCheck
Advise applicants in a timely manner of the status of their application
Assist in securing security deposit payments on approved applications within 48 hours of approval
Generate and review leases with approved applicants, and facilitate the signing of all leases, schedules, assignments and addendums within 48 hours of deposits being secured
Manage the renewal and retention program, including providing recommended pricing to the Property Manager / Director, Investment Properties

Marketing

Assist the Marketing Manager with execution of the property marketing and leasing plan
Conduct regular market research surveys and provide input on pricing and strategy with the goal of maximizing revenue and minimizing vacancy loss
Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses
Plan, co-ordinate, host and attend community events to build strong relationships within the community

Customer Service & Resident Relations

Handle prospect and resident inquiries and concerns with a goal of 100% satisfaction
Respond to all prospect inquiries within 24 hours and to all resident inquiries and concerns within 48 hours
Practice excellent resident relations through regular resident visits, ensuring concerns and complaints are dealt with in a timely, professional manner to support long-term tenancies
Foster a strong customer service culture amongst all team members
Ensure resident move-ins and move-outs are efficient and timely, with diligence on recoveries

Administration and Reporting

Provide updated and accurate vacancy reports to the Portfolio Manager upon request
Review weekly availability reports and monthly reports as provided by the Portfolio Manager
Issue and deliver notices, such as violation notices, notices to enter and termination notices, by approved method
Ensure compliance with the Residential Tenancies Act in all procedures

Office Management

Complete administrative support as required, including courier and mail handling
Answer all incoming phone calls and emails, including resident maintenance requests
Create, maintain and manage resident contacts, work order close-outs and calendar reservations in the community program
Maintain digital and physical filing systems within the office, Yardi, and MS Teams environment
Maintain all resident information in accordance with privacy regulations and legislation

Maintenance and Building Management

Assist the RSM with scheduling month-end turnovers and suite renovations within a pre-determined timeframe
Actively monitor conditions in suites and common areas
Enter work orders in Yardi for all tasks to be completed by the maintenance team, and enter purchase orders in Yardi as requested
Educate residents on the availability of the resident portal to submit work orders
Assist the RSM with conducting annual, periodic and pre-move inspections, and co-ordinate required maintenance work as necessary
Co-ordinate appointments and conduct move-in and move-out inspections
Co-ordinate elevator reservations for move-ins and move-outs
Assist the maintenance team with scheduling and supervision of external trades, and provide access to the maintenance team and external trades as needed

Accounts Receivable

Assist with rent collection for all residential and commercial units, striving for zero arrears each month
Deposit all payments to the bank using cheque scanners where possible
Educate and encourage residents to use the ClickPay payment platform
Assist the RSM in serving all legal documentation pertaining to non-payment of rent, including Residential Tenancies Act-specific documents as per legislative guidelines
Assist in filing legal actions for non-payment of rent through the Residential Tenancies Dispute Resolution Service or other prescribed means
Ensure all outstanding debts are sent to collections

Health and Safety

Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code
Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities
Comply with regular fire and life safety standards, including monthly testing and annual drills
Ensure all trades comply with the health and safety policy
Immediately report any infractions, damaged equipment and hazardous conditions or equipment

Education And Experience

RECA License in Property Management required
Applicants who do not possess a RECA license in Property Management may be considered, but will be required to complete their licensing requirements and be licensed within 120 days of starting
High School graduate; post-secondary education or industry experience required
Residential Tenancies Act knowledge required
Excellent customer service skills with at least five years of customer service work
Minimum three years’ experience in a fast-paced environment
Intermediate knowledge of MS Office and aptitude to learn new software programs
Experience in retail leasing an asset
Experience using Yardi an asset
ARM designation an asset but not required
CPM designation an asset but not required

Knowledge, Skills And Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Must be able to work evenings and weekends
Work effectively in a team environment, with the ability to work independently
Positive and energetic outlook, with the ability to work effectively under pressure
Strong interpersonal skills
Proven organizational skills; able to cope with changing resident needs and deliver successful results within agreed upon time frames
Excellent verbal and written communication skills
Detail oriented; able to resolve problems using facts and sound reasoning
5th Class Operator’s License and personal reliable vehicle required

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of a keyboard
Phone and face-to-face communication
Sitting for extended periods of time
Use of a computer
General office equipment

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Manage day-to-day leasing, resident relations, and on-site property operations, including prospect follow-up, tours, applications, leases, renewals, and customer service. Support marketing, reporting, office administration, maintenance coordination, rent collection, and compliance with tenancy, health, and safety requirements.

Requirements

A RECA Property Management license is required, though candidates without one may be considered if they obtain it within 120 days; a high school diploma and post-secondary education or industry experience are also specified. Candidates need at least five years of customer service experience, three years in a fast-paced environment, knowledge of Alberta tenancy legislation, intermediate Microsoft Office skills, a 5th Class Operator’s License, and a reliable personal vehicle.

Skills

Leasing
Property Management
Resident Relations
Customer Service
Marketing
Lead Follow-Up
Lease Administration
Rent Collection
Accounts Receivable
Yardi
Microsoft Office
Communication
Organization
Problem-Solving
Health And Safety Compliance
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Residential Tenancies Act Of Alberta
Yardi
Microsoft Office
Microsoft Teams
RentCheck
Yardi Screening
ClickPay
Leasing
Property Management
Resident Relations
Rental Applications
Income Verification
Reference Verification
Credit Checks
Lease Administration
Renewal And Retention
Marketing Plans
Market Research
Vacancy Reporting
Work Orders
Purchase Orders
Move-In And Move-Out Inspections
Rent Collection
Accounts Receivable
Health And Safety Compliance
Fire And Life Safety
5th Class Operator’s License

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