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Added 34 mins ago
TH
Lumber Sales Associate Part Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 34 mins ago
TH
Millwork Sales Associate Part Time - 7036 Medicine Hat
The Home Depot Canada
Medicine Hat, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 49 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
SI
Sales Associate
Staples Inc.
Penticton, BC
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 2 hours ago
CH
Full Time Demi 1 Cook-Hilton Garden Inn & Homewood Suites Ottawa Downtown
Concord Hospitality Enterprises
Ottawa, ON
- Full-time
Cooking experience in a gaming/hotel environment comparable to the EED;
Added 2 hours ago
TT
Retail Store Coordinator Full Time - Ancaster
The TJX Companies, Inc.
Ancaster, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 3 hours ago
SI
Sales Associate
Staples Inc.
Yellowknife, NT
- Full-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 3 hours ago
W
(CAN) Health and Beauty Team Associate
Walmart
Powell River, BC
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 4 hours ago
WC
(CAN) Produce Stocker
Walmart Canada
Parry Sound, ON
- Full-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 4 hours ago
TH
Lumber Sales Associate Part Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 5 hours ago
SD
Administrateur de magasin temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Au moins 2 ans d’expérience en comptabilité ou une formation postsecondaire en comptabilité.
Added 5 hours ago
W
(CAN) Front End Checkout Team Associate (LC)
Walmart
Kingston, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty. The associate is over the age of 18 and has…
Added 5 hours ago
TH
Millwork Sales Associate Part Time - 7036 Medicine Hat
The Home Depot
Medicine Hat, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 6 hours ago
CI
Seasonal Associate
Carters Inc.
Welland, ON
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
Added 6 hours ago
MD
Dynamics 365/ Power Platform Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience developing and supporting Microsoft Dynamics 365 Customer Engagement (CRM) solutions
Added 6 hours ago
TH
Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 6 hours ago
SI
Retail Sales Supervisor
Staples Inc.
Calgary, AB
- Full-time
As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Added 6 hours ago
SC
Sales Associate
Staples Canada
Belleville, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 7 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
Do you have experience in a lead generation and/or social media? Do you enjoy setting up potential leads for sales? Are you looking for opportunity to make commission AND enjoy a…
Added 7 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
Do you have experience in a lead generation and/or social media? Do you enjoy setting up potential leads for sales? Are you looking for opportunity to make commission AND enjoy a…
Added 7 hours ago
SC
Sales Associate
Staples Canada
Calgary, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 8 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 8 hours ago
TH
Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 8 hours ago
S
Full-Time Warehouse Order Selector
Sysco
AB · Sysco Edmonton
- Full-time
Warehouse experience is an asset but not required.
Added 8 hours ago
SI
Wireless Sales Consultant
Staples Inc.
Fredericton, NB
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…

FirstService Residential Canada

RECA Licensed Leasing Agent

Calgary, AB, Canada

Internship

Apply About employer

Applications open in a new tab.

Job details

Job type: Internship
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Description

Job Responsibilities

The Leasing Agent carries out the administration and execution of the day-to-day leasing services and strategies in all assigned residential property enterprises. The Leasing Agent is a highly responsible individual who enjoys a variety of tasks all while ensuring a high level of customer service is always maintained.

Essential Duties And Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Leasing

Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
Participate in the full leasing process
Maintain a comprehensive and up to date knowledge of the portfolio, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
Inspect all vacant suites on a regular to ensure they are in Rent Ready condition
Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”;
Conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
Ensure rental applications are reviewed and approved based on guidelines provided by Property Manager within 1 business day of receipt of application
Conduct income verification and reference verification on applications
Conduct credit checks using YardiScreen
Advise applicants in a timely manner of status of application
Assist in securing security deposit payments on approved applications within 48 hours of application approval
Generate and review leases with approved applicants, ensuring leases are signed by approved applicants within 48 hours of deposits being secured.
Follow up on all leads within 24 hours of last interaction
Assist with managing the renewal and retention program including providing recommended pricing to Property Manager

Marketing

Assist Marketing with execution of property marketing and leasing plan
Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
Plan, co-ordinate and host Community events to continue to build strong relationships within the community.

Customer Service

Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
Handle resident concerns and inquiries with a goal of 100% satisfaction.
Respond to all resident inquiries concerns within a 48-hour window
Foster a strong customer service culture amongst all team members
Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.

Administration and Reporting

Provide updated and accurate vacancy reports to the Property Manager upon request.
Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
Review of weekly availability reports
Review of monthly reports as provided by Property Manager
Ensure compliance with the Residential Tenancies Act in all procedures.
Attend Community events to continue to build strong relationships within the community.

Office Management

Complete administrative support as required, including courier and mail handling
Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
Maintain all resident information in accordance with privacy regulations and legislation

Additional Duties And Responsibilities

Practice and adhere to FirstService Residential Global Service Standards.
Always conduct business with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

Health and Safety

Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code.
Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities.
Comply with regular fire and life safety standards including monthly testing and annual drills.
Ensure all trades comply with the health and safety policy.
Immediately report any infractions, damaged equipment and hazardous conditions or equipment.

Education And Experience

RECA License in Property Management not required, but an asset.
Proven track record in multi-family leasing
Experience in Retail Leasing an asset
High School Graduate: Post-Secondary Education or industry experience required
Resident Tenancies Act knowledge required
ARM designation is considered an asset but not required
CPM designation is considered an asset but not required
Excellent customer service skills with at least five years of customer service work.
Minimum three years’ experience in a fast-paced office environment.
Intermediate knowledge of MS Office and aptitude to learn new software programs.
Experience using Yardi is an asset

Knowledge, Skills And Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Work effectively in a team environment, with the ability to work independently
Positive and energetic outlook, with the ability to work effectively under pressure
Strong interpersonal skills
Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
Excellent verbal and written communication skills
Detail oriented; able to resolve problems using facts and sound reasoning
5th Class Operator’s License and personal reliable vehicle required.

Tools and Equipment Used

Computer
General Office Equipment
Cell Phone
Tablet

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of a keyboard
Phone and face-to-face communication
Sitting for extended periods of time
Use of a computer
General office equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Manage the residential leasing process, including lead follow-up, property tours, application screening, lease preparation, renewals, and vacancy reporting. Support property marketing and resident relations while maintaining accurate records and complying with applicable tenancy, safety, and company requirements.

Requirements

The role requires at least five years of customer service experience, three years in a fast-paced office environment, knowledge of Alberta's Residential Tenancies Act, and a high school education with post-secondary education or relevant industry experience. Candidates need strong communication and organizational skills, intermediate MS Office knowledge, a valid 5th Class Operator’s License, and a reliable personal vehicle; a RECA property management license and Yardi experience are assets.

Skills

Residential Leasing
Customer Service
Property Management
Lead Follow-Up
Market Research
Pricing Strategy
Lease Administration
Rental Application Review
Income and Reference Verification
Credit Checks
Resident Relations
Marketing
Regulatory Compliance
Records Management
Written and Verbal Communication
Organization

Visa sponsorship

Not detected in the job text

Keywords

Residential Leasing
Property Management
RECA License
Residential Tenancies Act of Alberta
Multi-Family Leasing
Retail Leasing
Yardi
YardiScreen
Microsoft Office
Microsoft Teams
Market Research
Revenue Maximization
Vacancy Management
Rental Applications
Income Verification
Reference Verification
Credit Checks
Lease Preparation
Lease Renewals
Resident Retention
Property Marketing
Community Events
Resident Relations
Privacy Regulations
Alberta Occupational Health and Safety Act
Alberta Fire Code
ARM Designation
CPM Designation
5th Class Operator’s License

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