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Added 5 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)
Added 5 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 5 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during…
Added 5 mins ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Kelowna, BC
- Internship
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 5 mins ago
A
Receptionist
Altis
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
Strong customer service skills with the ability to confidently interact with clients, executives, employees, and external stakeholders
Added 5 mins ago
KB
WFM Scheduler
Kent Building Supplies
Saint John, NB
- Full-time
The WFM Scheduler creates, audits and optimizes employee schedules using ADP Workforce Manager to align staffing with customer demand, employee availability, operational requirements and…
Added 5 mins ago
PS
Client Services Manager
Paladin Security Group Ltd
Prince George, BC
- $80,000 to $90,000 CAD / year
- Full-time
…the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are…
Added 5 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 5 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 5 mins ago
SS
Project Manager - Operations & Logistics (12 Month Contract)
Summit Search Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 5 mins ago
W
Inside Sales Manager
Worley
Oakville, ON
- Full-time
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 5 mins ago
DD
DSW: Supervisor Full-time
DSW Designer Shoe Warehouse
Vancouver, BC · Greater Vancouver, BC
- Full-time
As a (Full-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 5 mins ago
H
Manager, Oracle HCM Applications Support
Hays
Mississauga, ON
- $121,000 to $131,000 CAD / year
- Full-time
Our client is seeking a Manager, HCM Operations Support to oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is…
Added 5 mins ago
W
Inside Sales Manager
Worley
Markham, ON
- Full-time
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 5 mins ago
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Pm Dispatch Manager
TST-CF Express
Mississauga, ON
- Full-time
Role Description The PM Dispatch Manager is a full-time, on-site role based in Mississauga, ON, responsible for overseeing evening dispatch operations for LTL transportation services. This…
Added 5 mins ago
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Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
The Service Team Lead is the primary day-to-day technical and operational resource for the service team, ensuring efficient end-to-end service delivery from call preparation and dispatch…
Added 5 mins ago
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Assistant Store Manager - Tsawwassen Mills
RW&CO
Delta, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 5 mins ago
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Inside Sales Manager
Worley
Toronto, ON
- Full-time
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 5 mins ago
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Senior Linux Infrastructure Engineer
Wipro
Mississauga, ON
- Full-time
…Linux (RHEL), Veritas Cluster Server (VCS), Veritas Volume Manager (VXVM), and Ansible Automation. The ideal candidate will be responsible for Linux server administration, OS upgrades,…
Added 5 mins ago
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Business Solutions Manager - B2B Sales
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Calgary, AB
- Full-time
Be part of a team built on decades of experience, exceptional sales and support, and an unwavering commitment to delivering remarkable customer service.
Added 5 mins ago
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Inside Sales Manager
Worley
Calgary, AB
- Full-time
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 6 mins ago
Accounts Receivable Associate
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Respond to and troubleshoot billing discrepancies and account set-up issues collaborating with all impacted areas including Credit AR, Sales, Customer Service and Credit Support Teams.
Added 6 mins ago
Payroll and Benefits Administrator
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Vancouver, BC
…processes benefit and pension changes, and responds to employee and manager inquiries. Working closely with the Senior Payroll Administrator and Payroll Manager, the position is…
Added 6 mins ago
Senior Marketer
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Calgary, AB
Steel Reef is seeking a Senior Marketer to join its Commercial team in Calgary. Reporting to the Manager, Liquids Marketing, this position will be responsible for developing and executing…
Added 6 mins ago
Auto Sales Advisor - Jim Pattison CJD
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Surrey, BC
…individuals who bring a strong work ethic, energy, and a passion for customer…

FirstService Residential Canada

RECA Licensed Leasing Agent

Calgary, AB, Canada

Internship

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Job details

Job type: Internship
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Description

Job Responsibilities

The Leasing Agent carries out the administration and execution of the day-to-day leasing services and strategies in all assigned residential property enterprises. The Leasing Agent is a highly responsible individual who enjoys a variety of tasks all while ensuring a high level of customer service is always maintained.

Essential Duties And Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Leasing

Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
Participate in the full leasing process
Maintain a comprehensive and up to date knowledge of the portfolio, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
Inspect all vacant suites on a regular to ensure they are in Rent Ready condition
Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”;
Conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
Ensure rental applications are reviewed and approved based on guidelines provided by Property Manager within 1 business day of receipt of application
Conduct income verification and reference verification on applications
Conduct credit checks using YardiScreen
Advise applicants in a timely manner of status of application
Assist in securing security deposit payments on approved applications within 48 hours of application approval
Generate and review leases with approved applicants, ensuring leases are signed by approved applicants within 48 hours of deposits being secured.
Follow up on all leads within 24 hours of last interaction
Assist with managing the renewal and retention program including providing recommended pricing to Property Manager

Marketing

Assist Marketing with execution of property marketing and leasing plan
Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
Plan, co-ordinate and host Community events to continue to build strong relationships within the community.

Customer Service

Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
Handle resident concerns and inquiries with a goal of 100% satisfaction.
Respond to all resident inquiries concerns within a 48-hour window
Foster a strong customer service culture amongst all team members
Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.

Administration and Reporting

Provide updated and accurate vacancy reports to the Property Manager upon request.
Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
Review of weekly availability reports
Review of monthly reports as provided by Property Manager
Ensure compliance with the Residential Tenancies Act in all procedures.
Attend Community events to continue to build strong relationships within the community.

Office Management

Complete administrative support as required, including courier and mail handling
Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
Maintain all resident information in accordance with privacy regulations and legislation

Additional Duties And Responsibilities

Practice and adhere to FirstService Residential Global Service Standards.
Always conduct business with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

Health and Safety

Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code.
Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities.
Comply with regular fire and life safety standards including monthly testing and annual drills.
Ensure all trades comply with the health and safety policy.
Immediately report any infractions, damaged equipment and hazardous conditions or equipment.

Education And Experience

RECA License in Property Management not required, but an asset.
Proven track record in multi-family leasing
Experience in Retail Leasing an asset
High School Graduate: Post-Secondary Education or industry experience required
Resident Tenancies Act knowledge required
ARM designation is considered an asset but not required
CPM designation is considered an asset but not required
Excellent customer service skills with at least five years of customer service work.
Minimum three years’ experience in a fast-paced office environment.
Intermediate knowledge of MS Office and aptitude to learn new software programs.
Experience using Yardi is an asset

Knowledge, Skills And Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Work effectively in a team environment, with the ability to work independently
Positive and energetic outlook, with the ability to work effectively under pressure
Strong interpersonal skills
Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
Excellent verbal and written communication skills
Detail oriented; able to resolve problems using facts and sound reasoning
5th Class Operator’s License and personal reliable vehicle required.

Tools and Equipment Used

Computer
General Office Equipment
Cell Phone
Tablet

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of a keyboard
Phone and face-to-face communication
Sitting for extended periods of time
Use of a computer
General office equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Manage the residential leasing process, including lead follow-up, property tours, application screening, lease preparation, renewals, and vacancy reporting. Support property marketing and resident relations while maintaining accurate records and complying with applicable tenancy, safety, and company requirements.

Requirements

The role requires at least five years of customer service experience, three years in a fast-paced office environment, knowledge of Alberta's Residential Tenancies Act, and a high school education with post-secondary education or relevant industry experience. Candidates need strong communication and organizational skills, intermediate MS Office knowledge, a valid 5th Class Operator’s License, and a reliable personal vehicle; a RECA property management license and Yardi experience are assets.

Skills

Residential Leasing
Customer Service
Property Management
Lead Follow-Up
Market Research
Pricing Strategy
Lease Administration
Rental Application Review
Income and Reference Verification
Credit Checks
Resident Relations
Marketing
Regulatory Compliance
Records Management
Written and Verbal Communication
Organization

Visa sponsorship

Not detected in the job text

Keywords

Residential Leasing
Property Management
RECA License
Residential Tenancies Act of Alberta
Multi-Family Leasing
Retail Leasing
Yardi
YardiScreen
Microsoft Office
Microsoft Teams
Market Research
Revenue Maximization
Vacancy Management
Rental Applications
Income Verification
Reference Verification
Credit Checks
Lease Preparation
Lease Renewals
Resident Retention
Property Marketing
Community Events
Resident Relations
Privacy Regulations
Alberta Occupational Health and Safety Act
Alberta Fire Code
ARM Designation
CPM Designation
5th Class Operator’s License

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