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Added 1 hour ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
TD Securities (TDS) is one of the world's leading wholesale banks with operations spread across 15 offices globally. It provides a full suite of products and services to corporate and…
Added 5 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
TD Securities (TDS) is one of the world's leading wholesale banks with operations spread across 15 offices globally. It provides a full suite of products and services to corporate and…
Added 6 hours ago
SA
Restaurant Operations Manager
SSP America
Mississauga, ON
- Internship
SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport (MDW). This is a high-visibility, hands-on leadership role…
Added 1 day ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
Under the direction of the Dean, and in collaboration with Associate Deans and Chairs/Directors as applicable, the Director, Administration (DA) is responsible for the management of the…
Added 2 days ago
LC
Merchant, Multicultural (Hard Discount Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
Support the Category Director in assortment optimization analysis, planogram design and in-store merchandising strategies, working in coordination with Associate Merchants, Space Planners,…
Added 2 days ago
LC
Regional Pharmacy Director - 15 month contract
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Senior Director of Pharmacy Operations, Regional Pharmacy Director (Hamilton and Niagara region) monitors and
Added 2 days ago
MU
Communications and Events Associate
McGill University
Montreal, QC · Ferrier Building
- Full-time
Under the direction of the Administrative Manager, Human Resources and Operations, the incumbent coordinates and supports a broad range of programs, events, communications, partnerships,…
Added 2 days ago
RB
Associate Director Fund Accounting
Royal Bank of Canada
Toronto, ON
- Full-time
8-10 years financial services industry experience in an operations environment
Added 2 days ago
TU
Employee Relations Coordinator and Executive Assistant to the AVP
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Employee Relations Coordinator and Executive Assistant to the the AVP manages day-to-day operations and projects related to confidential staff grievances and collective bargaining and…
Added 2 days ago
LC
Associate Buyer
Loblaw Companies Limited
Brampton, ON
- Full-time
As an Associate Buyer, you’ll join Loblaw’s Sourcing Team, a group of outstanding procurement professionals accountable for purchasing goods and services for our retail divisions which…
Added 2 days ago
R
Associate Director Fund Accounting
RBC
Toronto, ON
- Full-time
8-10 years financial services industry experience in an operations environment
Added 2 days ago
UO
Employee Relations Coordinator and Executive Assistant to the AVP
University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Employee Relations Coordinator and Executive Assistant to the the AVP manages day-to-day operations and projects related to confidential staff grievances and collective bargaining and…
Added 2 days ago
OL
Associate Director of Technical Services
Onion Lake Cree Nation
SK · Onion Lake, SK
- Full-time
The Associate Director supports the Director of Technical Services by implementing strategies, overseeing operations, leading staff, managing relationships, ensuring compliance, and…
Added 2 days ago
N
Shareholder Relations Associate
Navacord
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Reporting to the Director, Total Rewards & Shareholder Relations, the Shareholder Relations Associate supports day-to-day shareholder servicing, exits and repurchases, quarterly equity…
Added 2 days ago
C
Financial Operations Analyst
Collabera
Toronto, ON
- $20 to $22 CAD / hour
- Contract
Escalate complex issues to the Dealer Relations Associate Director or senior manager.
Added 2 days ago
RM
Director of Operations
Reynolds Mirth Richards & Farmer LLP
AB · Edmonton, AB
- Full-time
The Director of Operations is a key member of the firm’s senior leadership team, responsible for the effective management, coordination and ongoing development of the firm’s administrative…
Added 3 days ago
P&
Gestionnaire de projets technologiques et techniques / Technology and Technical Project Manager
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 3 days ago
MU
Associate Director, Strategic Initiatives & Administration JO 79305
McMaster University
Hamilton, ON
- Full-time
…Registrar and working closely with the Senior Management Team, the Associate Director has a view across all units in the RO and provides strategic leadership across the portfolios, with a…
Added 3 days ago
SH
Event Planning Director
Sheraton Hotels & Resorts
Montreal, QC
- Full-time
…team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the…
Added 3 days ago
EO
EHSS Officer
Evonik Oxeno
Burnaby, BC
- Full-time
EVONIK has a successful track record of helping Customers move their programs forward. Evonik’s Vancouver business operations is a development partner to the world’s pharmaceutical…
Added 3 days ago
EO
Plant Engineer
Evonik Oxeno
Burnaby, BC
- Full-time
EVONIK has a successful track record of helping Customers move their programs forward. Evonik’s Vancouver business operations is a development partner to the world’s pharmaceutical…
Added 3 days ago
CM
Childcare Manager (Brampton Location)
Canadian Mothercraft Society
Brampton, ON
- Full-time
Report to the Associate Director, Centers for Early Development and manage a team of Registered Early Childhood Educators (RECEs) and Early Childhood Assistants (ECAs) in the daily…
Added 3 days ago
M
Coordonnateur(trice) des Affaires médicales – Innovation et Capacités / Medical Affairs Coordinator – Innovations & Capabilities
Merck
Kirkland, QC
- Full-time
…travaille en étroite collaboration avec le Directeur associé, Opérations cliniques, les Conseillers médicaux et les équipes des aires…
Added 3 days ago
EL
Director, Packaging Development, Skincare
Estée Lauder Companies
Markham, ON
- Full-time
The Director, Global Packaging Development is a senior organizational leader responsible for leading Packaging Development across an assigned category and supporting one or more global…
Added 3 days ago
NS
Research Coordinator Non-Clinical - APMPM - Department of Research
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Department of Anesthesia, Pain Management and Perioperative Medicine‘s Managing Director of Research Managing Director of Research, the Non-licensed Research Coordinator is…

FirstService Residential Canada

Regional Director, Strata Operations

Vancouver, BC, Canada

Salary $100,000 - 120,000 per annum · Full-time

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Job details

Pay: Salary $100,000 - 120,000 per annum
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years experience managing diverse strata portfolios (high-rise, mixed-use, new developments).
Posting language: English
Posted: Oct 8, 2026

Original job description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

The Regional Director, Strata Operations promotes client satisfaction, employee retention, and the continual enhancement of the Company’s culture and services through leadership, supervision and training of a small team of Strata Managers, balanced with carrying a curated portfolio of clients.

Key Responsibilities

Manage a team of Strata Managers, ensuring balanced workloads, career growth, and professional development through coaching, training, and structured performance reviews.
Optimize revenue potential while preventing burnout by strategically assigning properties based on technical fit, personality compatibility, and development needs.
Step in to manage properties when necessary, attend council meetings, and handle escalated client concerns to maintain strong, trusted relationships.
Collaborate with internal support teams to ensure seamless service delivery, identify operational gaps, and implement process enhancements for efficiency and quality.
Drive the financial health of the team by managing portfolio profitability, identifying ancillary revenue opportunities, and ensuring appropriate pricing strategies.
Own high-risk client relationships, handle complex disputes, and proactively mitigate potential service or financial risks.
Track client feedback, oversee special projects, and implement targeted action plans to enhance service delivery and improve NPS scores.
Serve as the team’s technical authority on legislative, governance, and regulatory matters, providing direct training and guidance on industry best practices.
Represent the company at industry events, contribute to brand reputation, and support internal training initiatives to enhance team expertise.

Skills & Qualifications

Must already possess their license to provide strata management services through the BC Financial Services Authority (BCFSA)
5+ years experience managing diverse strata portfolios (high-rise, mixed-use, new developments).
3+ years experience directly managing a team of property managers (minimum 8 professionals), demonstrating a track record of success in performance management, hiring decisions and managing employee issues.
Track record of leading operational initiatives - not just maintaining status quo.
Proven experience handling difficult council relationships and complex situations, turning detractors into promoters.
Strong financial acumen - ability to explain budgets, assess financial health of properties, and lead fee increase conversations.
Post-secondary education in business, real estate, or related field (strongly preferred)
Hands-on experience with recruiting, hiring, training, and mentoring strata managers (strongly preferred)

A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority, a valid BC driver's license and access to a vehicle with business insurance are requirements of the role.

What We Offer

Salary $100,000 - 120,000 per annum

As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Lead and develop a team of Strata Managers while managing a curated client portfolio, addressing escalated concerns, and maintaining strong council relationships. Oversee team profitability, service quality, operational improvements, risk management, and compliance while supporting client satisfaction and employee growth.

Requirements

Candidates must hold a current BCFSA Representative License for Strata Management Services, have at least five years of strata portfolio management experience, and at least three years of direct team management experience overseeing a minimum of eight professionals. The role also requires a valid BC driver's license and access to a vehicle with business insurance; post-secondary education in business, real estate, or a related field is strongly preferred.

Skills

Strata Portfolio Management
Team Leadership
Performance Management
Coaching And Training
Recruiting And Hiring
Conflict Resolution
Financial Acumen
Budget Management
Revenue Optimization
Operational Improvement
Risk Mitigation
Legislative And Regulatory Knowledge
Governance
Project Management
Customer Satisfaction

Benefits

Health Insurance
Dental Insurance
Retirement Benefits
Paid Time Off
Paid Holidays
Employee Assistance Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Strata Management
Property Management
BC Financial Services Authority
BCFSA Representative License
Strata Portfolio
High-Rise Properties
Mixed-Use Properties
New Developments
Council Meetings
Client Satisfaction
Employee Retention
Performance Reviews
Coaching
Professional Development
Recruiting
Hiring
Portfolio Profitability
Budgeting
Pricing Strategies
Ancillary Revenue
Risk Mitigation
Client Feedback
Net Promoter Score
Legislation
Governance
Regulatory Compliance
Operational Initiatives
Service Delivery
Business Insurance
Real Estate

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