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Added 1 hour ago
PI
Employment Relations Officer - Toronto (12-month term)
PIPSC IPFPC
Toronto, ON · Greater Toronto Area, Canada
- $113,886 to $142,356 CAD / year
- Temporary
…are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their…
Added 1 hour ago
PI
Employment Relations Officer - Toronto
Professional Institute of the Public Service of Canada
Toronto, ON
- $113,886 to $142,356 CAD / year
- Full-time
…are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their…
Added 2 hours ago
Tourism Development Advisor (Planning and Development Officer 1-2) (2 Positions)
The Government of Nova Scotia
NS · WINDSOR, NS
…consumer motivations and market research insights, you will support businesses and communities in developing compelling tourism products, experiences, and destinations that increase…
Added 5 hours ago
DR
A&D Sales Rep
DMC Recruitment Group
Vancouver, BC
- Full-time
…in Western Canada, they are looking to add a Technical Sales Representative to support and develop their business throughout British…
Added 5 hours ago
HC
Hallmark Merchandiser, Dawson Creek BC, V1G 0A4
Hallmark Canada
Dawson Creek, BC
- Part-time
Reporting to the Territory Manager, the Merchandiser is a part-time role that is an integral part of the field merchandising team. The Merchandiser will be responsible for the maintenance…
Added 5 hours ago
HC
Hallmark Merchandiser, Espanola, ON P5E 1S4
Hallmark Canada
Espanola, ON
- Part-time
Reporting to the Territory Manager, the Merchandiser is a part-time role that is an integral part of the field merchandising team. The Merchandiser will be responsible for the maintenance…
Added 5 hours ago
HC
Hallmark Merchandiser, Sudbury, ON P3E 5H5
Hallmark Canada
Sudbury, ON
- Part-time
Reporting to the Territory Manager, the Merchandiser is a part-time role that is an integral part of the field merchandising team. The Merchandiser will be responsible for the maintenance…
Added 5 hours ago
HC
Hallmark Merchandiser, New Westminister BC V3L3C2
Hallmark Canada
New Westminster, BC
- Part-time
Reporting to the Territory Manager, the Merchandiser is a part-time role that is an integral part of the field merchandising team. The Merchandiser will be responsible for the maintenance…
Added 6 hours ago
YU
Facilities Operations Representative
York University
Toronto, ON
- Contract
The Facility Operations Representative, under the direction of the Manager, Facilities Operations, provides operational support for Athletics & Recreation facilities. The role conducts…
Added 6 hours ago
VG
Business Development Representative
VanStro Global Supply Inc
Winnipeg, MB
- Full-time
…across Canada and are looking for a Business Development / Sales Representative to open new accounts and build lasting relationships with dealers, contractors, designers and building-supply…
Added 7 hours ago
H
Assessor Coordinator Degree Senior
HealthCareersInSask.ca
Rosetown, SK
- Full-time
Ability to support Assessor Coordinators in also following guidelines
Added 8 hours ago
Procurement Manager
I M P Group International Inc.
Amherst, NS
…acquisition of raw materials, components, and services required to support production while optimizing costs, maintaining supplier relationships, and ensuring compliance with quality…
Added 8 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent will report to the Chief of Orthopaedic Trauma and will provide full research-related support to him and 4 Orthopaedic Trauma surgeons (researchers).
Added 9 hours ago
M
Senior IT Project Manager
Manulife
Toronto, ON
- Full-time
Partner with Finance, Procurement, Technology Business Management, and external vendors to support investment planning, forecasting, funding approvals, and financial stewardship.
Added 9 hours ago
C
FT Community Living Worker- Cluster
Connective
Kamloops, BC
- Full-time
Tuesday to Saturday. Daily work hours will be scheduled in accordance with participant support requirements and may vary to accommodate appointments, community inclusion activities, and…
Added 9 hours ago
C
PT - Community Living Worker (CLS Outreach Program, Kamloops)
Connective
Kamloops, BC
- Full-time
…end times will vary based on the schedules, preferences, and support needs of the individuals receiving…
Added 9 hours ago
QW
Administrator
Q Wealth Partners
Toronto, ON
- Full-time
We’re in search of an enthusiastic person with a positive attitude to join our Wealth Management team as an Account Administrator/Client Service Representative.
Added 10 hours ago
KD
Représentant, Ventes de territoire | Territory Sales Representative
Keurig Dr Pepper Canada
Quebec, QC
- Full-time
…within the province of Quebec. Reporting into the Regional Field Sales Lead, the TSR is accountable for driving distribution and display of KDP products, the execution of all in-store…
Added 10 hours ago
GO
Special Resource Officer
Government of Manitoba
Winnipeg, MB
- Full-time
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 11 hours ago
PT - Community Living Worker (CLS Outreach Program, Kamloops)
Connective
Kamloops, BC
…end times will vary based on the schedules, preferences, and support needs of the individuals receiving…
Added 11 hours ago
PT Residence Worker, Mental Health (Leyland)
Connective
Abbotsford, BC
This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the…
Added 11 hours ago
FT Community Living Worker- Cluster
Connective
Kamloops, BC
Tuesday to Saturday. Daily work hours will be scheduled in accordance with participant support requirements and may vary to accommodate appointments, community inclusion activities, and…
Added 11 hours ago
BB
AV Technician II
Bosch Building Technologies
Toronto, ON
- $26.68 to $35.84 CAD / hour
- Full-time
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Added 11 hours ago
BB
Senior Construction Manager
Bosch Building Technologies
Vancouver, BC
- $120,000 to $170,000 CAD / year
- Full-time
Monitors the performance and quality of the field labor including selection and monitoring of the performance and quality of contract labor.
Added 11 hours ago
BB
Technician II Service
Bosch Building Technologies
Toronto, ON
- $27.7 to $37.89 CAD / hour
- Full-time
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

FirstService Residential Canada

Regional Director, Strata Operations

Vancouver, BC, Canada

Salary $100,000 - 120,000 per annum · Full-time

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Job details

Pay: Salary $100,000 - 120,000 per annum
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years experience managing diverse strata portfolios (high-rise, mixed-use, new developments).
Posting language: English
Posted: Oct 8, 2026

Original job description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

The Regional Director, Strata Operations promotes client satisfaction, employee retention, and the continual enhancement of the Company’s culture and services through leadership, supervision and training of a small team of Strata Managers, balanced with carrying a curated portfolio of clients.

Key Responsibilities

Manage a team of Strata Managers, ensuring balanced workloads, career growth, and professional development through coaching, training, and structured performance reviews.
Optimize revenue potential while preventing burnout by strategically assigning properties based on technical fit, personality compatibility, and development needs.
Step in to manage properties when necessary, attend council meetings, and handle escalated client concerns to maintain strong, trusted relationships.
Collaborate with internal support teams to ensure seamless service delivery, identify operational gaps, and implement process enhancements for efficiency and quality.
Drive the financial health of the team by managing portfolio profitability, identifying ancillary revenue opportunities, and ensuring appropriate pricing strategies.
Own high-risk client relationships, handle complex disputes, and proactively mitigate potential service or financial risks.
Track client feedback, oversee special projects, and implement targeted action plans to enhance service delivery and improve NPS scores.
Serve as the team’s technical authority on legislative, governance, and regulatory matters, providing direct training and guidance on industry best practices.
Represent the company at industry events, contribute to brand reputation, and support internal training initiatives to enhance team expertise.

Skills & Qualifications

Must already possess their license to provide strata management services through the BC Financial Services Authority (BCFSA)
5+ years experience managing diverse strata portfolios (high-rise, mixed-use, new developments).
3+ years experience directly managing a team of property managers (minimum 8 professionals), demonstrating a track record of success in performance management, hiring decisions and managing employee issues.
Track record of leading operational initiatives - not just maintaining status quo.
Proven experience handling difficult council relationships and complex situations, turning detractors into promoters.
Strong financial acumen - ability to explain budgets, assess financial health of properties, and lead fee increase conversations.
Post-secondary education in business, real estate, or related field (strongly preferred)
Hands-on experience with recruiting, hiring, training, and mentoring strata managers (strongly preferred)

A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority, a valid BC driver's license and access to a vehicle with business insurance are requirements of the role.

What We Offer

Salary $100,000 - 120,000 per annum

As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Lead and develop a team of Strata Managers while managing a curated client portfolio, addressing escalated concerns, and maintaining strong council relationships. Oversee team profitability, service quality, operational improvements, risk management, and compliance while supporting client satisfaction and employee growth.

Requirements

Candidates must hold a current BCFSA Representative License for Strata Management Services, have at least five years of strata portfolio management experience, and at least three years of direct team management experience overseeing a minimum of eight professionals. The role also requires a valid BC driver's license and access to a vehicle with business insurance; post-secondary education in business, real estate, or a related field is strongly preferred.

Skills

Strata Portfolio Management
Team Leadership
Performance Management
Coaching And Training
Recruiting And Hiring
Conflict Resolution
Financial Acumen
Budget Management
Revenue Optimization
Operational Improvement
Risk Mitigation
Legislative And Regulatory Knowledge
Governance
Project Management
Customer Satisfaction

Benefits

Health Insurance
Dental Insurance
Retirement Benefits
Paid Time Off
Paid Holidays
Employee Assistance Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Strata Management
Property Management
BC Financial Services Authority
BCFSA Representative License
Strata Portfolio
High-Rise Properties
Mixed-Use Properties
New Developments
Council Meetings
Client Satisfaction
Employee Retention
Performance Reviews
Coaching
Professional Development
Recruiting
Hiring
Portfolio Profitability
Budgeting
Pricing Strategies
Ancillary Revenue
Risk Mitigation
Client Feedback
Net Promoter Score
Legislation
Governance
Regulatory Compliance
Operational Initiatives
Service Delivery
Business Insurance
Real Estate

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