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Added 5 mins ago
Customer Service Representative, Service BC Help Desk
Maximus
Victoria, BC
Temporary
Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and…
Added 20 mins ago
Residence Services Representative
Campus Living Centres
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Full-time
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 51 mins ago
Part-Time Retail Sales Representative for General Mills/Blue Buffalo - Edmonton
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The Role: Part-Time Retail Sales Representative - Edmonton, AB - Approx. 23 hours/week
Added 1 hour ago
Entrance Attendant
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We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 1 hour ago
Guest Services Representative
Westmont Hospitality Group
London, ON
Part-time
Maintains the cleanliness and neatness of the front desk area.
Added 2 hours ago
Security Concierge
FirstService Residential Canada
Oshawa, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 hours ago
Security Concierge
FirstService Residential Canada
Oakville, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 hours ago
Weekend Light Duty Cleaner
FirstService Residential Canada
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FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 2 hours ago
Light Duty Cleaner
FirstService Residential Canada
Mississauga, ON
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FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
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Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 3 hours ago
Treatment Coordinator (Full time) – Davis Orthodontics Danforth
Canadian Dental Services Corporation
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…addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with…
Added 19 hours ago
Weekend Heavy Duty Cleaner
FirstService Residential Canada
Toronto, ON
Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 20 hours ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 20 hours ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 20 hours ago
Security Concierge
FirstService Residential Canada
Burlington, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 21 hours ago
Customer Service Representative (Motivator) - Barrhaven Strandherd Crossing
GoodLife Fitness
Ottawa, ON
Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 21 hours ago
Customer Service Representative (Motivator) - Mississauga Meadowvale Town Centre
GoodLife Fitness
Mississauga, ON
Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 22 hours ago
Guest Services Representative - Willowbrook Shopping Centre - Part Time
QuadReal Property Group
Langley (District), BC · City of Langley, BC
Part-time
The primary responsibility of Willowbrook Shopping Centre’s Guest Services Representative is to provide exceptional service to both mall tenants and guests, ensuring a positive and…
Added 22 hours ago
Overnight Customer Service Representative (Motivator) – Ottawa Hunt Club
GoodLife Fitness
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…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 22 hours ago
Customer Service Representative (Motivator) - St Catharines Bunting and Carlton
GoodLife Fitness
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Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 22 hours ago
Overnight Customer Service Representative (Motivator) – Kanata Hazeldean Mall
GoodLife Fitness
Ottawa, ON
Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 22 hours ago
Customer Service Representative (Motivator) - Brampton McLaughlin Corners West
GoodLife Fitness
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Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 23 hours ago
Weekend Light Duty Cleaner
FirstService Residential Canada
Toronto, ON
Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 23 hours ago
CCR-Care Coordinator Floater
Lifemark Health Group
Montreal, QC
Full-time
Greet patients and other visitors, both over the phone and at the front desk
Added 1 day ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.

FirstService Residential Canada

Security Concierge

Toronto, ON, Canada

Pay: Compensation: $18.05/ hour
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.

Shift Schedule: Week 1 - Monday, Tuesday, Friday, Saturday and Sunday 7:00pm to 7:00am Week 2 - Wednesday and Thursday 7:00pm to 7:00am

Site Location: Toronto, ON

Compensation: $18.05/ hour

Your Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
Ability to remain calm under pressure and act quickly.
Manages and screens messages.
Schedules access for authorized vendors to provide services within units.
Maintains guest privacy and organization reputation by keeping information confidential.
Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensures all safety and access control procedures and maintains a safe work environment.
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.
Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills & Qualifications

Must possess a valid Ontario Security License
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 50 lbs.
Must be able to sit for extended periods of time
Must be able to stand for extended periods of time
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us

FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Assist residents, visitors, contractors, and clients by answering inquiries, providing directions, coordinating authorized vendor access, and maintaining confidentiality. Protect people and property through patrols, access control, safety checks, emergency response, enforcement of applicable rules, and accurate daily logs and incident reports.

Requirements

A valid Ontario Security License is required, and a high school diploma or equivalent is preferred. College-level coursework in business, hospitality, or police/security foundations is an asset; the role also requires the ability to lift 50 pounds, sit and stand for extended periods, and communicate effectively in person and by phone.

Skills

Customer Service
Communication
Organization
Access Control
Security Patrols
Emergency Response
Incident Reporting
Confidentiality
Conflict Management
Attention to Detail
Vendor Access Coordination
Safety Procedures

Visa sponsorship

Not detected in the job text

Keywords

Ontario Security License
Security Concierge
Residential Property Management
Front Desk Security
Customer Service
Resident Assistance
Access Control
Vendor Access
Property Patrols
Emergency Response
Fire Alarms
Incident Reports
Daily Occurrence Logs
Confidentiality
Safety Procedures
Building Inspections
Visitor Management
Police Assistance
Medical Staff Assistance
Security Procedures
Standing Orders
Standard Operating Procedures
Business
Hospitality
Police/Security Foundations

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