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Added 13 mins ago
Customer Experience Specialist
Quince
Toronto, ON
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 13 mins ago
Liquor Store Associate - PT (Okanagan Lake)
Otter Co-op
West Kelowna, BC
$18.25 to $21.15 CAD / hour
Part-time
Provide excellent customer service to guests in a courteous, efficient manner
Added 13 mins ago
Financial Services Associate - OpenRoad Honda Burnaby
OpenRoad Auto Group
Burnaby, BC
Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 26 mins ago
Associate Project Specialist Co-op Student
ARC'TERYX
North Vancouver, BC
As an Associate Project Specialist is a junior project manager role, you’ll learn how products and projects are delivered across an omni-channel platform within Technology. Working…
Added 26 mins ago
Associate, Technical Support
Scotiabank
Toronto, ON
…availability of IT systems for the business and provides high quality customer service to its…
Added 28 mins ago
Sales Associate
Staples Inc.
Grande Prairie, AB
Part-time
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 41 mins ago
Front Desk Service Representative (Regular Full Time)
University of British Columbia
Vancouver, BC
$4,670 to $5,107 CAD / month
Full-time
Reports to Residence Front Desk Services Coordinator (RFDSC) and acts as a member of the service operations team with other Front Desk Service Representatives, RFDSCs, Operations Manager…
Added 41 mins ago
Customer Experience Associate
TD
Woodstock, ON
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 41 mins ago
Personal Banking Associate Trainee Future Opportunities (Richmond Hill, Newmarket, Aurora, North York and Vaughan)
TD
Aurora, ON · Richmond Hill, ON · Newmarket, ON
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 41 mins ago
Customer Experience Associate - Hull, Plateau (Part-time, 18.75h/week)
TD
Gatineau, QC
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 42 mins ago
Customer Experience Specialist
Quince
Toronto, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Customer Experience Specialist
Quince
Richmond Hill, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Customer Experience Specialist
Quince
Vaughan, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Customer Experience Specialist
Quince
Mississauga, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Customer Experience Specialist
Quince
Markham, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Customer Experience Specialist
Quince
Brampton, ON
Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 42 mins ago
Retail Support Associate | Sunridge
TELUS
Calgary, AB
As a Seasonal Retail Support Associate in our stores, you can expect to:
Added 42 mins ago
Retail Support Associate | West Edmonton Mall
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As a Seasonal Retail Support Associate in our stores, you can expect to:
Added 42 mins ago
Retail Support Associate | Southgate
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As a Seasonal Retail Support Associate in our stores, you can expect to:
Added 42 mins ago
Seasonal Retail Store Associate Part Time Winners - Queen & Portland
The TJX Companies, Inc.
Toronto, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 42 mins ago
Retail Store Associate Seasonal Winners - Halifax Shopping Centre
The TJX Companies, Inc.
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Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 42 mins ago
Reception + Retail Associates
Tommy Gun's Original Barbershop
North Vancouver, BC
Part-time
We’re looking for a reliable, energetic Guest Services Associate to help run the front desk and set the vibe for the whole shop.
Added 42 mins ago
Part Time Retail Associate (Optical): Brampton, ON
Specsavers
Brampton, ON
Part-time
Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
Added 50 mins ago
Wealth Management Analyst
Archer
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…support. This role serves as a stepping stone to a position as an associate wealth management…

FirstService Residential Canada

Security Concierge

Toronto, ON, Canada

Pay: Compensation: $ 18.05/ hour
Job type: Full-time
Apply by: Oct 27, 2026
Posting language: English
Posted: Sep 27, 2026

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Original job description

Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.

Shift Schedule: Friday - 12:00am to 8:00am, Saturday - 12:00am to 12:00pm, Sunday - 12:00pm to 12:00am and Monday - 4:00pm to 12:00am

Site Location: Toronto, ON

Compensation: $ 18.05/ hour

Your Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
Ability to remain calm under pressure and act quickly.
Manages and screens messages.
Schedules access for authorized vendors to provide services within units.
Maintains guest privacy and organization reputation by keeping information confidential.
Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensures all safety and access control procedures and maintains a safe work environment.
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.
Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills & Qualifications

Must possess a valid Ontario Security License
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 50 lbs.
Must be able to sit for extended periods of time
Must be able to stand for extended periods of time
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us

FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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More about this job

Responsibilities

Assist residents, visitors, contractors, and clients by answering inquiries, providing directions, coordinating authorized vendor access, and protecting confidential information. Maintain building safety through patrols, access control, hazard observation, emergency response, enforcement of rules, and completion of daily logs and incident reports.

Requirements

A valid Ontario Security License is required, while a high school diploma or equivalent is preferred. College-level coursework in business, hospitality, or police/security foundations is an asset; the role also requires the ability to lift 50 pounds and to sit and stand for extended periods.

Skills

Customer Service
Communication
Organization
Attention To Detail
Access Control
Security Patrols
Emergency Response
Incident Reporting
Confidentiality
Conflict Management
Building Safety Inspection
Vendor Access Coordination
Message Screening
Calmness Under Pressure

Visa sponsorship

Not detected in the job text

Keywords

Ontario Security License
Security Concierge
Residential Property Management
Front Desk Security
Customer Service
Resident Assistance
Access Control
Property Patrols
Emergency Response
Fire Alarms
Incident Reports
Daily Occurrence Log
Front Desk Software
Vendor Access
Confidentiality
Building Safety
Hazard Observation
Municipal Laws
Ontario Laws
Canadian Laws
Police Assistance
Medical Staff Assistance
Security Procedures
Standing Orders
Standard Operating Procedures
Business
Hospitality
Police Foundations
Security Foundations

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