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Added 18 mins ago
BM
Race Administrator - Winter - Full/Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
…Coach. The Race Administrator will also be the point of sale representative for Race and Freestyle programming and families, and have communication on a daily basis to onsite recreational…
Added 19 mins ago
TR
Customer Experience Analyst
Toronto Refugee Hiring Event
Toronto, ON
- Full-time
As a Customer Experience Analyst, you are the first line of contact for our Beanfield clients. Genuine, customer-centric, detail-oriented and professional. We’re looking for an individual…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.
Added 2 hours ago
SM
Clinical Coordinator – Langley (Walnut Grove) OR Abbotsford, BC
Snore MD
Langley (District), BC · Walnut Grove, BC
- Full-time
Clinic Coordinator / MOA / Medical Office Assistant / Office Administrator / Administrative Assistant / Customer Service Representative / Coordinator
Added 3 hours ago
AI
Agent du Service a la clientele / Service BDC
AutoCanada Inc.
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- Full-time
…contact pour notre clientèle et jouerez un rôle essentiel dans l’expérience client. Vous serez principalement responsable des appels entrants et sortants, de la prise de rendez-vous au…
Added 3 hours ago
C
Technical Support Representative (On-site)
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- Full-time
Join a world-class team in Belleville, ON, as a Tech Support Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 3 hours ago
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Guest Experience Representative, Kelowna (Winter 2026/27)
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BC · British Columbia, Canada
- Part-time
Position Title: Guest Experience Representative, Kelowna
Added 3 hours ago
TH
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 3 hours ago
TH
Merchandising Associate: Part Time (Mon- Fri / 6am - 3pm) - KAMLOOPS
The Home Depot Canada
Kamloops, BC
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 3 hours ago
LC
Representative, Marketing Call Centre
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Toronto, ON
- Full-time
2-4 years of experience in a customer service or call center environment, preferably supporting retail operations.
Added 4 hours ago
MK
Sales Associate PT
Michael Kors
Toronto, ON
- Part-time
Drive results through delivering an elevated customer experience
Added 4 hours ago
IB
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Welland, ON
- $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 4 hours ago
SP
Guest Services Representative - Winter 2026/27
Sun Peaks Resort
BC · Sun Peaks Mountain, BC
- Full-time
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Added 5 hours ago
I
2026 Seasonal Customer Experience Representative
Indigo
Welland, ON
- $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 5 hours ago
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Customer Service Agent Commercial Banking
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Montreal, QC
- Full-time
As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify…
Added 5 hours ago
FB
Customer Service Representative
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Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 6 hours ago
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Temporary Customer Experience Representative (up to 2 years)
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Added 6 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 6 hours ago
FB
Customer Service Representative
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London, ON
- $17.95 CAD / hour
- Part-time
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Added 7 hours ago
CP
Weekend Snapdragon Sales and Training Expert (Canada)
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Added 8 hours ago
CA
Client support representative - systems
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Oakville, ON
- From $36 CAD / hour
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Added 8 hours ago
FB
Customer Service Representative
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Toronto, ON
- $18 CAD / hour
- Full-time
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Added 8 hours ago
RS
Operations Management Trainee
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- Full-time
1 year or more in customer service with issues resolution experience, Preferred.
Added 9 hours ago
FB
Customer Service Representative
Farm Boy Inc.
St. Catharines, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 9 hours ago
FB
Customer Service Representative
Farm Boy Inc.
St. Catharines, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

FirstService Residential Canada

Security Concierge

Burlington, ON, Canada

Compensation: $ 18.05/ hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation: $ 18.05/ hour
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.

Shift Schedule: Friday - 12:00am to 8:00am, Saturday - 12:00am to 12:00pm, Sunday - 12:00pm to 12:00am and Monday - 4:00 pm to 12:00am

Site Location: Burlington, ON

Compensation: $ 18.05/ hour

Your Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
Ability to remain calm under pressure and act quickly.
Manages and screens messages.
Schedules access for authorized vendors to provide services within units.
Maintains guest privacy and organization reputation by keeping information confidential.
Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensures all safety and access control procedures and maintains a safe work environment.
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.
Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills & Qualifications

Must possess a valid Ontario Security License
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 50 lbs.
Must be able to sit for extended periods of time
Must be able to stand for extended periods of time
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us

FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.

INDHON2

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

Apply About employer

More about this job

Responsibilities

Assist residents, visitors, contractors, and clients by answering inquiries, providing directions, coordinating authorized vendor access, and protecting confidential information. Conduct property patrols, enforce safety and access-control procedures, respond to emergencies and alarms, and maintain daily logs and incident reports.

Requirements

A valid Ontario Security License is required, while a high school diploma or equivalent is preferred. College-level coursework in business, hospitality, or police/security foundations is an asset; the role also requires the ability to lift 50 pounds and to sit and stand for extended periods.

Skills

Customer Service
Communication
Organization
Attention To Detail
Calm Under Pressure
Access Control
Security Patrols
Emergency Response
Incident Reporting
Confidentiality
Resident Assistance
Message Screening
Vendor Access Coordination
Safety Procedures

Benefits

Competitive Salaries
Top Benefits
Career Training
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Ontario Security License
Security Concierge
Property Management
Front Desk Security
Customer Service
Resident Assistance
Access Control
Property Patrols
Emergency Response
Fire Alarms
Incident Reports
Daily Occurrence Logs
Confidentiality
Vendor Access
Safety Procedures
Building Security
Visitor Management
Police Assistance
Medical Staff Assistance
Front Desk Software
Standing Orders
Standard Operating Procedures
Business
Hospitality
Police/Security Foundations

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