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Added 12 mins ago
05561 Inside Sales
Sally Beauty Holdings
Canada
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
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- Full-time
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PIA Client Service Associate
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- Full-time
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Added 4 hours ago
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Customer Experience Associate - Campbell River
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FIS

Mail Processing Associate II

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a Mail Processing Associate II, you will play a critical role in supporting the daily management of physical and electronic securities correspondence, mail distribution, document processing, and workflow execution. You will oversee the accurate receipt, sorting, scanning, tracking, and delivery of incoming and outgoing mail while ensuring time-sensitive items are processed efficiently and in accordance with operational controls. This role partners with internal teams to maintain document integrity, support client and business needs, and drive operational excellence through accuracy, service quality, and continuous process improvement. Success is measured through timely processing, workflow efficiency, risk mitigation, and adherence to established procedures.

Daily in-office schedule Monday through Friday 10am – 6pm

What You Will Be Doing

Oversee the daily receipt, sorting, distribution, and delivery of incoming and outgoing mail, securities-related documents, and correspondence.
Process and scan physical documents into electronic workflow systems, ensuring accuracy, completeness, and timely routing.
Monitor document queues and workstreams to ensure service level commitments and processing deadlines are met.
Investigate and resolve exceptions, misrouted documents, missing items, and workflow discrepancies.
Maintain accurate records, tracking logs, and document repositories to support operational controls and audit requirements.
Coordinate with internal stakeholders to ensure prompt handling of time-sensitive client and business communications.
Perform quality reviews and validations to ensure document integrity and compliance with established procedures.
Support operational workflows by prioritizing, organizing, and distributing work across multiple processing channels.
Identify opportunities to improve mailroom operations, document management processes, and workflow efficiency.
Adhere to regulatory, security, and records-management requirements while handling confidential financial information.

Required Qualifications

Experience supporting mailroom operations, document processing, workflow administration, operations support or related back-office environments.
Strong organizational skills with the ability to manage high-volume workloads and competing priorities.
Demonstrated attention to detail and commitment to accuracy when handling sensitive documents and information.
Ability to identify, investigate, and resolve processing exceptions and operational issues.
Experience using document imaging, scanning, workflow management, or records management systems.
Strong communication and collaboration skills with the ability to work effectively across teams.
Proficiency with Microsoft Office applications and business processing systems.
Bachelor’s degree in business or a related field, or equivalent combination of education and practical experience.

Preferred Qualifications

Experience in financial services, securities operations, banking operations, or regulated business environments.
Knowledge of document retention, records management, and operational control practices.
Familiarity with workflow automation, process improvement, or continuous improvement methodologies.
Experience handling time-sensitive client correspondence and operational service requests.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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More about this job

Responsibilities

The Mail Processing Associate II oversees the daily receipt, sorting, and distribution of physical and electronic securities correspondence. They are responsible for scanning documents into workflow systems, resolving processing exceptions, and ensuring adherence to operational controls and audit requirements.

Requirements

Candidates must have experience in mailroom operations, document processing, or back-office environments with strong organizational and attention-to-detail skills. A bachelor's degree in business or a related field is required, or an equivalent combination of education and practical experience.

Skills

Mailroom operations
Document processing
Workflow administration
Data entry
Scanning
Records management
Attention to detail
Organizational skills
Microsoft Office
Exception handling
Quality assurance
Communication
Collaboration
Financial services knowledge
Regulatory compliance

Benefits

Professional learning
Inclusive work environment
Community resources

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Mailroom operations
Document management
Securities
Workflow systems
Scanning
Records management
Operational controls
Audit requirements
Microsoft Office
Financial services
Banking operations
Process improvement
Data integrity
Compliance
Back-office
Quality review
Exception resolution

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