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Added 6 mins ago
Customer Service Representative - Highway 10 & Raylawson, Brampton (26.25 hrs/week)
Scotiabank
Brampton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 6 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Saint-Polycarpe, QC
…currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 21 mins ago
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Field Technician- Electrical/Mechanical
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Sudbury, ON
- Full-time
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Business Administraton Lead
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- Full-time
Customer Billing & Revenue Management: Manage customer invoicing processes, including distribution via mail, email, or customer portals, while ensuring accuracy and timely billing.
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Wajax
ON · Stoney Creek, ON
- Full-time
Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers
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- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
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- Full-time
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Part Time Member Solutions Representative
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- Part-time
At Crossroads Credit Union, our members are at the heart of everything we do. As a Member Service Representative (MSR), you’ll handle transactions while fostering meaningful relationships,…
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Customer Service Representative
BMO
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- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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(12 Month Co-op) Portfolio Management Specialist
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in…
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Manulife
Toronto, ON · Waterloo, ON
- Full-time
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Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels…
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Associate Applied AI Engineer – GenAI Systems
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- Full-time
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- Full-time
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JM Test Systems
Richmond, BC
- Full-time
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Added 1 hour ago
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Account Manager
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- Full-time
At Fiserv, we partner with financial institutions and enterprises to deliver payments, processing, and financial technology solutions that drive client outcomes. You will support…
Added 1 hour ago
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Operations Officer II
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Mississauga, ON
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Added 1 hour ago
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- Full-time
The Customer Service Representative is responsible for managing customer service operations and assigned retail accounts, handling inquiries and complaints, processing orders, verifying…
Added 1 hour ago
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Inside Sales Representative- Bearings, Power Transmission
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Timmins, ON
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Added 1 hour ago
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…actions and decisions made every day. Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial…
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Inside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We're looking for a delightful, energetic individual who…
Added 1 hour ago
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Inside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
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Fiserv

Account Manager

Mississauga, ON, Canada

$64,000.00-$80,000.00 · Full-time

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Job details

Pay: $64,000.00-$80,000.00
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Manager

About your role:

At Fiserv, we partner with financial institutions and enterprises to deliver payments, processing, and financial technology solutions that drive client outcomes. You will support Relationship Managers in the day-to-day operational management of our national account portfolio, resolving complex issues and ensuring a consistent, high-quality client experience that protects and grows revenue.

What you’ll do:

Resolve complex client issues and navigate customer challenges with a focus on increasing client satisfaction and retention.
Execute add-on sales and upsell/cross-sell initiatives to optimize and protect revenue while controlling renewal compressions.
Analyze client data to identify trends, inform account strategies, and produce actionable reports for Relationship Managers and leadership.
Organize and manage multiple accounts with attention to detail; prioritize tasks and coordinate across internal teams to meet client SLAs.
Communicate proactively with clients, ensuring clarity on issue resolution, service delivery, and commercial changes.
Coordinate escalations, track account KPIs, and maintain accurate account and opportunity records in eCRM.
Responsibilities listed are not intended to be all-inclusive and may be modified, as necessary.

Experience you’ll need to have:

3+ years of experience in strategic account management and client retention for enterprise or national accounts.
3+ years of experience in executing add-on sales, upsell, and revenue optimization strategies.
2+ years of experience in CRM platforms such as Salesforce (Sales Cloud) and CRM data management.
2+ years of experience in analyzing client data using SQL, Excel, Tableau, or similar BI/reporting tools.
3+ years of experience in payments or financial services product knowledge and relevant standards such as PCI DSS or NACHA.
3+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Bachelor’s degree or equivalent experience.
4+ years of experience in the financial services industry.
4+ years of experience using Salesforce and CRM analytics.

How you’ll work:

This role is on-site 3 days a week and 2 remote days per week. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Salary Range:

$64,000.00-$80,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

The Account Manager supports relationship managers in the operational management of a national account portfolio to ensure high-quality client experiences. Responsibilities include resolving complex issues, executing add-on sales initiatives, and analyzing client data to inform account strategies.

Requirements

Candidates must have at least 3 years of experience in strategic account management and revenue optimization within the financial services or payments industry. Proficiency in CRM platforms like Salesforce and data analysis tools such as SQL or Excel is required.

Skills

Account management
Client retention
Upselling
Cross-selling
Revenue optimization
Salesforce
CRM data management
SQL
Excel
Tableau
Data analysis
Financial services
Payments industry
PCI DSS
NACHA
Strategic planning

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical travel coverage

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Fintech
Payments
Relationship Management
Client Retention
Upsell
Cross-sell
Revenue Optimization
Salesforce
CRM
SQL
Excel
Tableau
BI Tools
Reporting
PCI DSS
NACHA
Financial Services
Data Analysis
SLA
KPI
Enterprise Accounts
National Accounts
Strategic Account Management

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