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Added 9 mins ago
M
Spécialiste principal(e), validation des systèmes informatisés – Qualité / Senior Specialist, Quality Computer Validation (contrat 18 mois)
McKesson
Montreal, QC
- Full-time
The Senior Specialist, Quality Computer Validation supports the validation and ongoing compliance of GxP computerized systems, software, computerized equipment and, where required,…
Added 24 mins ago
S
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager, Provincial Overdose Mobile Response Team (MRT), the MRT Crisis Intervention Specialist provides training, education and crisis response to first…
Added 38 mins ago
PH
Salesforce Administrator
Prospect Human Services Society
Calgary, AB
- Full-time
…issues to the Senior Salesforce Administrator & Integrations…
Added 39 mins ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
Toronto, ON · North York, ON
- Full-time
We believe our systems team should be proactive, trusted advisors, not reactive service providers. That means staying engaged with clients well beyond go-live, ensuring the systems we…
Added 39 mins ago
GO
Placement Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
The Government of Manitoba is seeking a skilled and collaborative Placement Specialist to join the Return to Work and Accommodation Services Unit (RASU) within the Workforce Relations…
Added 39 mins ago
S
Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Added 39 mins ago
GD
Senior Application Architect Manager
Globalfaces Direct
Toronto, ON · North York, ON
- $95,000 to $115,000 CAD / year
- Full-time
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
Added 53 mins ago
TT
Sales Support Specialist I
Tundra Technical Solutions
Markham, ON
- $20 to $22.79 CAD / hour
- Contract
📢 A Leading Manufacturing Company is Hiring a Sales Support Specialist I to join its team in Markham, Ontario, Canada!
Added 1 hour ago
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System Implementation Specialist
SFIR Consulting Ltd.
ON · North York (Northwood Park / York University), Ontario
- Full-time
not reactive service providers. That means staying engaged with
Added 1 hour ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 1 hour ago
KH
UKG Specialist
Kensington Health
Toronto, ON
- Full-time
The UKG Specialist is responsible for the day-to-day administration, maintenance, and optimization of the UKG HRIS platform. This role ensures accurate data entry, reporting, and analytics…
Added 1 hour ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Olli Brands Inc. is a GMP-track cannabis edibles manufacturer. The Purchasing Specialist owns the buying cycle end to end - converting netted requirements into purchase orders, confirming…
Added 1 hour ago
VT
EMC Engineer
Veridian Tech Solutions, Inc.
Quebec, QC
- Contract
You are regarded as a specialist in at least one aspect of EMC and have demonstrated a depth and breadth of knowledge and skill in other areas of EMC. You are recognized by your peers as a…
Added 1 hour ago
CN
Specialist, Accounts Payable
Canadian North
Ottawa, ON
- Full-time
We’re hiring an experienced Accounts Payable Specialist to manage the full-cycle accounts payable process. This role is critical to maintaining strong vendor relationships, ensuring timely…
Added 1 hour ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
The Technical Lead is a specialist in Microsoft Dynamics 365 Business Central whom leads the design, configuration, optimization, and governance of the Business Central platform. The role…
Added 1 hour ago
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Patient Experience Specialist (PT)
Windsor Regional Hospital
Windsor, ON
- Part-time
Reporting to the Director, Patient Partnership & Experience, the Patient Experience Specialist will collaborate with patients, families, caregivers, clinicians, leaders and staff to support…
Added 1 hour ago
WR
Patient Experience Specialist (FT)
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Director, Patient Partnership & Experience, the Patient Experience Specialist will collaborate with patients, families, caregivers, clinicians, leaders and staff to support…
Added 1 hour ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 2 hours ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Technical Lead is a specialist in Microsoft Dynamics 365 Business Central whom leads the design, configuration, optimization, and governance of the Business Central platform. The role…
Added 2 hours ago
NB
Senior Analyst - Transaction Reporting
National Bank of Canada
Montreal, QC
- Full-time
…team at National Bank means acting as a transaction reporting specialist. In this role, you help ensure regulatory compliance, data integrity, and operational excellence across capital…
Added 2 hours ago
Tooling Specialist - Canada (m/f/d)
Nordex Group
AB
The role of Tooling Specialist, Canada directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 2 hours ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 2 hours ago
TG
Procurement Specialist
Trillium Guideway Partners
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $125,000 CAD / year
- Full-time
The Procurement Specialist is responsible for providing support to the Procurement team for all phases of vendor recruitment for the Ontario Line Elevated Guideway and Stations project. You…
Added 2 hours ago
Special Projects Coordinator - Limited Term
ontariotechu
Oshawa, ON
Completion of a 3-year post-secondary education preferably in a field related to communications, marketing or public relations, or an equivalent combination of education and experience.
Added 3 hours ago
E
Paralegal
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Review, draft, and propose edits to commercial agreements, including confidentiality, master purchase and service, supply, lease, maintenance, service-level, distribution, and…

Fiserv

Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.
Provide accurate information on products, services, billing, and account details.

Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Document all interactions in the CRM system accurately and in real time.

Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Stay informed about company products, services, and policies to provide knowledgeable support.

Handle complaints with empathy and provide appropriate solutions within guidelines.

Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have:
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

The Client Service Specialist provides Tier 2 support for product, billing, and account inquiries across various service channels. They are responsible for troubleshooting issues, documenting interactions in the CRM, and maintaining high-quality support delivery.

Requirements

Candidates must have at least 1 year of experience in client support, CRM platforms, and troubleshooting within a transactional or regulated environment. Proficiency in Microsoft Office and the ability to work on-site in Mississauga are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Microsoft Office
Excel
Outlook
Word
Queue management
Workforce systems
Financial services
Fintech

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical travel coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Management
Microsoft Office
Excel
Outlook
Word
Queue Management
Workforce Systems
Financial Services
Banking
Case Management
Service Level Metrics
Troubleshooting
Customer Satisfaction
Inbound Calls
Transaction Processing
Regulated Environment
On-site
Business Administration

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