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Added 7 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…lending and investment processes and procedures. As a sr. estates specialist, you are expected to support complex estates requiring a more personalized handling and client care to meet the…
Added 7 mins ago
E
Paralegal
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
As a Paralegal, you will support the Associate General Counsel for the Global High-Tech and Data Center business, helping deliver practical and timely legal support in a fast-paced, global…
Added 7 mins ago
GS
AI Enablement Specialist/Senior
Guidewire Software
Toronto, ON
- Full-time
Guidewire is hiring an AI Enablement Specialist to make complex technology accessible and empower employees to embrace AI-driven ways of working. In this role, you will lead end-to-end…
Added 21 mins ago
Application Specialist
Bell
Toronto, ON
We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will…
Added 21 mins ago
B
Patient Services Specialist
BonLook
Penticton 1, BC
- Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 36 mins ago
IO
Mine Plant Machinery Engineer - Experienced - Kearl
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Edmonton, AB
- Full-time
As a senior technical specialist, the Mine Plant Machinery Engineer will play a critical role in optimizing equipment performance, reliability, maintainability, and operational efficiency.…
Added 52 mins ago
JI
Appliances Sales Specialist
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Charlottetown, PE
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 52 mins ago
C
Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 52 mins ago
C
Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 52 mins ago
CT
Senior Security Analyst, PCI DSS
Canadian Tire Corporation
Oakville, ON
- Full-time
The Senior Security Analyst combines business and technology skills with strong leadership, communication, negotiation, facilitation and presentation skills. Using proven methods and tools,…
Added 52 mins ago
3
Terminal Support Specialist
3610e95b-f114-4044-bdee-00673368eb44
Delta, BC
- $81,120 to $94,896 CAD / year
- Full-time
…achieve challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware…
Added 1 hour ago
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Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 1 hour ago
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Appliances Sales Specialist
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 1 hour ago
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Bilingual Human Resources Specialist (French and English Required)
Bilingual Source
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Our client, an established organization in the property management sector, is looking for a Bilingual Human Resources Specialist to support its teams across Ontario and Quebec.
Added 1 hour ago
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BIM Workflow Automation Specialist
Mattamy Homes
Canada
- Full-time
The BIM Workflow Automation Specialist will contribute to the development of BIM and AI-powered workflows that connect design, manufacturing, and operations. The successful candidate will…
Added 1 hour ago
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Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 1 hour ago
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Legal Assistant / Administrative Assistant
BC Public School Employers' Association
Vancouver, BC
- $68,760 to $74,827 CAD / year
- Full-time
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Added 1 hour ago
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Junior IT Support Specialist
PERMA PIPE INC
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- $50,000 to $60,000 CAD / year
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The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 1 hour ago
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EPR Business Intelligence Developer Analytics & Reporting
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Toronto, ON
- Temporary
Provide system administration and technical support for use of Business Intelligence tools. Ensure permissions on each account are suitable for its intended purpose while maintaining…
Added 1 hour ago
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International Tax Specialist
UPS
Mississauga, ON
- Contract
We are seeking a detail-oriented and collaborative Tax Specialist to support the Canadian Tax team. This role offers an excellent opportunity to gain hands-on experience in corporate income…
Added 1 hour ago
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Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 1 hour ago
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Controls Specialist
Element5
St. Thomas, ON
- $70,000 to $75,000 CAD / year
- Full-time
As our Controls Specialist, you'll report directly to the Director of Operations and help keep automation and controls systems running reliably at our St. Thomas facility. Working closely…
Added 1 hour ago
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Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 1 hour ago
I
Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 1 hour ago
U
International Tax Specialist
UPS
Mississauga, ON
- Contract
We are seeking a detail-oriented and collaborative Tax Specialist to support the Canadian Tax team. This role offers an excellent opportunity to gain hands-on experience in corporate income…

Fiserv

Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.
Provide accurate information on products, services, billing, and account details.

Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Document all interactions in the CRM system accurately and in real time.

Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Stay informed about company products, services, and policies to provide knowledgeable support.

Handle complaints with empathy and provide appropriate solutions within guidelines.

Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have:
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

The Client Service Specialist provides Tier 2 support for product, billing, and account inquiries across various service channels. They are responsible for troubleshooting issues, documenting interactions in the CRM, and maintaining high-quality support delivery.

Requirements

Candidates must have at least 1 year of experience in client support, CRM platforms, and troubleshooting within a transactional or regulated environment. Proficiency in Microsoft Office and the ability to work on-site in Mississauga are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Microsoft Office
Excel
Outlook
Word
Queue management
Workforce systems
Financial services
Fintech

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical travel coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Management
Microsoft Office
Excel
Outlook
Word
Queue Management
Workforce Systems
Financial Services
Banking
Case Management
Service Level Metrics
Troubleshooting
Customer Satisfaction
Inbound Calls
Transaction Processing
Regulated Environment
On-site
Business Administration

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