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Added 16 mins ago
CL
Scheduling and Supply Chain Specialist
Canarm Ltd.
Arthur, ON
- $60,000 to $75,000 CAD / year
- Full-time
The Scheduling and Supply Chain Specialist will support the efficient operation of our manufacturing facility. This role is responsible for coordinating production schedules, purchasing…
Added 16 mins ago
B&
Security Manager (Healthcare)
Black & McDonald Limited
Toronto, ON
- Full-time
…that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and…
Added 16 mins ago
NO
Stock Specialist (Full-Time) - Union
Nestle Operational Services Worldwide SA
Toronto, ON
- Full-time
We are looking for a Full Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 16 mins ago
M
RQ11574 - Information Management Specialist - Senior
Maarut
Toronto, ON
- Contract
Provide expert knowledge of information management best
Added 16 mins ago
Senior Business Technology Specialist
Helcim Inc
Calgary, AB
Documentation and teaching: Runbooks someone else can extend, contributions to the company knowledge base and the team's how-to communications, and pairing and reviewing so the team's…
Added 17 mins ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 17 mins ago
MI
Senior Business Architect
Maarut Inc
Montreal, QC
- Contract
…complex and emerging environments, not a technical marketing specialist, and by extension, not a technical AI specialist. The recurring terms (target architecture, capability model,…
Added 17 mins ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Technical Lead is a specialist in Microsoft Dynamics 365 Business Central whom leads the design, configuration, optimization, and governance of the Business Central platform. The role…
Added 17 mins ago
NB
banking advisor
National Bank of Canada
L'Île-Perrot, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 17 mins ago
NB
Senior Analyst - Transaction Reporting
National Bank of Canada
Montreal, QC
- Full-time
…team at National Bank means acting as a transaction reporting specialist. In this role, you help ensure regulatory compliance, data integrity, and operational excellence across capital…
Added 31 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
A good knowledge of various beauty products and services available
Added 46 mins ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 46 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Terrebonne, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 46 mins ago
NB
Banking Advisor
National Bank of Canada
Aurora, ON
- Part-time
Refer your clients to your specialist colleagues for their specific needs.
Added 46 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 46 mins ago
TG
Procurement Specialist
Trillium Guideway Partners
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $125,000 CAD / year
- Full-time
The Procurement Specialist is responsible for providing support to the Procurement team for all phases of vendor recruitment for the Ontario Line Elevated Guideway and Stations project. You…
Added 46 mins ago
UM
Production Scheduler
Ultra Maritime
Dartmouth, NS
- Full-time
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an…
Added 46 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
· Working knowledge of HACCP, GFSI-recognized standards, quality management systems and applicable Canadian food regulations; ability to apply requirements in manufacturing environments.
Added 46 mins ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Partner with Product Management, Product Development, Sourcing, Regulatory Affairs, Operations and vendors to balance food safety, quality, customer experience, timing, cost and supply…
Added 46 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
· Working knowledge of HACCP, GFSI-recognized standards, quality management systems and applicable Canadian food regulations; ability to apply requirements in manufacturing environments.
Added 46 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
· Working knowledge of HACCP, GFSI-recognized standards, quality management systems and applicable Canadian food regulations; ability to apply requirements in manufacturing environments.
Added 46 mins ago
CP
Senior Employer Onboarding Specialist (DB Pension Implementation)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking a Senior Onboarding Specialist to support the successful onboarding of employers joining the CAAT Pension Plan.
Added 46 mins ago
DT
Product and Solutions Sales Specialist 4
Dell Technologies
Toronto, ON
- Full-time
Join us to do the best work of your career and make a profound social impact as a Outside Sales Product Specialist on our Product and Solutions Sales Specialist Team.
Added 46 mins ago
UO
Marketing and Communications Specialist, SHCS - Okanagan
University of British Columbia
Kelowna, BC · UBCO | Nicola Residence (NIC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted…
Added 46 mins ago
Web Content & Digital Experience Specialist
Talent Acquisition - Achev
Mississauga, ON
Strong knowledge of WordPress, web publishing, and content management systems.

Fiserv

Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.
Provide accurate information on products, services, billing, and account details.

Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Document all interactions in the CRM system accurately and in real time.

Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Stay informed about company products, services, and policies to provide knowledgeable support.

Handle complaints with empathy and provide appropriate solutions within guidelines.

Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have:
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

The Client Service Specialist provides Tier 2 support for product, billing, and account inquiries across various service channels. They are responsible for troubleshooting issues, documenting interactions in the CRM, and maintaining high-quality support delivery.

Requirements

Candidates must have at least 1 year of experience in client support, CRM platforms, and troubleshooting within a transactional or regulated environment. Proficiency in Microsoft Office and the ability to work on-site in Mississauga are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Microsoft Office
Excel
Outlook
Word
Queue management
Workforce systems
Financial services
Fintech

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical travel coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Management
Microsoft Office
Excel
Outlook
Word
Queue Management
Workforce Systems
Financial Services
Banking
Case Management
Service Level Metrics
Troubleshooting
Customer Satisfaction
Inbound Calls
Transaction Processing
Regulated Environment
On-site
Business Administration

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