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Added 6 mins ago
M
AVP, Enterprise Digital Capabilities
Manulife
Toronto, ON
- Full-time
We are seeking a strategic, collaborative and product-minded leader to join our team as Assistant Vice President (AVP), Enterprise Digital Capabilities. This role is a key leader in…
Added 6 mins ago
R
Architecte principal national / Country Lead Architect
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 6 mins ago
Customer Service Representative, RMV (Clerk 3)
The Government of Nova Scotia
Middleton, NS
Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes…
Added 6 mins ago
B
Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
BrainStation is the global leader in AI and digital skills training, trusted by the world's leading brands and over 40,000 professionals. Established in 2012, BrainStation empowers…
Added 6 mins ago
AC
Senior Control Engineer
ALTEN Canada
Woodbridge, ON
- Full-time
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 6 mins ago
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Account Executive, Enterprise
BrainStation
Toronto, ON
- Full-time
BrainStation is the global leader in AI and digital skills training, trusted by the world's leading brands and over 40,000 professionals. Established in 2012, BrainStation empowers…
Added 6 mins ago
OP
Director, Delivery Planning and Implementation Support
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Toronto, ON
- $160,317 to $201,962 CAD / year
- Full-time
You are an influential program leader with proven abilities in:
Added 21 mins ago
UO
Assistant Professor, Teaching Stream - Advanced Manufacturing & Automation
University of Toronto
Toronto, ON
- $125,000 to $160,000 CAD / year
Candidates must have teaching experience in a degree-granting program, including lecture preparation and delivery, development of online material/lectures, and experience or interest in…
Added 21 mins ago
Assistant Professor - Mechanical Engineering
University of Toronto
Toronto, ON
The successful candidate will be expected to pursue innovative and independent research, and to establish an outstanding, competitive, and externally funded research program.
Added 21 mins ago
UO
Associate Professor/Professor - Mechanical Engineering
University of Toronto
Toronto, ON
- $200,000 CAD / year
…an outstanding, competitive, and externally funded research…
Added 21 mins ago
SV
Scheduling Coordinator - Long Term Care - Permanent Part Time
Schlegel Villages
Burlington, ON
- Part-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund
Added 21 mins ago
SV
Housekeeping & Laundry - Retirement - Permanent Part Time
Schlegel Villages
Burlington, ON
- Part-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund
Added 21 mins ago
SV
Housekeeping & Laundry - Retirement - Permanent Full Time
Schlegel Villages
Burlington, ON
- Full-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund
Added 21 mins ago
Director, CX Business Systems
Braze
Toronto, ON
…Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic roadmap for our CX technology stack. This is a critical and visible…
Added 21 mins ago
AC
Adastra Talent Reconnect
Adastra Corporation
Markham, ON
- Other
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of…
Added 21 mins ago
AC
Principal Presales Solutions Architect
Adastra Corporation
Markham, ON
- Full-time
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of…
Added 35 mins ago
S
North America Sector Leader – Management & Technology Consulting
Stantec
Edmonton, AB
- Full-time
The North America Sector Leader (SL) – Management & Technology Consulting (MTC) is a key part of Water’s business leadership, guiding Stantec’s advisory, digital, program management,…
Added 51 mins ago
CG
Patient Food Service Supervisor, Part Time
Compass Group Canada
Hamilton, ON
- Part-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 51 mins ago
AG
Game Facilitator
Activate Games
Calgary, AB
- Part-time
Handle any malfunctions with support of leader
Added 51 mins ago
T
Manager, LTC Workforce Strategy & BOT Fulfillment
TD
Toronto, ON
- Full-time
Maintain program documentation, governance materials, and procedures.
Added 1 hour ago
TT
Digital Recruiter
Tundra Technical Solutions
Calgary, AB
- $40,000 to $50,000 CAD / year
- Full-time
…commitment to global growth has set us apart as a visionary leader in talent recruitment and total talent…
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · North York, ON
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 1 hour ago
C
Business Advisor - Bilingual
CIBC
Quebec, QC
- Full-time
As a Business Advisor you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll provide new, existing and prospective clients with an…
Added 1 hour ago
CI
Sales Associate
Carters Inc.
Ottawa, ON
- Part-time
…most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our…
Added 1 hour ago
CP
Material Prep
Catalent Pharma Solutions
Windsor, ON · CAN-Windsor Ontario
- Full-time
Currently Catalent does not participate in the Ontario Immigrant Nominee Program.

Fiserv

Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.
Provide accurate information on products, services, billing, and account details.

Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Document all interactions in the CRM system accurately and in real time.

Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Stay informed about company products, services, and policies to provide knowledgeable support.

Handle complaints with empathy and provide appropriate solutions within guidelines.

Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have:
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

The Client Service Specialist provides Tier 2 support for product, billing, and account inquiries across various service channels. They are responsible for troubleshooting issues, documenting interactions in the CRM, and maintaining high-quality support delivery.

Requirements

Candidates must have at least 1 year of experience in client support, CRM platforms, and troubleshooting within a transactional or regulated environment. Proficiency in Microsoft Office and the ability to work on-site in Mississauga are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Microsoft Office
Excel
Outlook
Word
Queue management
Workforce systems
Financial services
Fintech

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical travel coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Management
Microsoft Office
Excel
Outlook
Word
Queue Management
Workforce Systems
Financial Services
Banking
Case Management
Service Level Metrics
Troubleshooting
Customer Satisfaction
Inbound Calls
Transaction Processing
Regulated Environment
On-site
Business Administration

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