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Added 15 mins ago
Quality Management System Manager
GRIFOLS, S.A.
Mississauga, ON
The Quality System Management Manager is responsible for evaluating quality system processes, developing action plans, and coordinating the strategic implementation of quality system…
Added 15 mins ago
Deviation/CAPA Specialist
GRIFOLS, S.A.
Mississauga, ON
The Deviation/CAPA Specialist is responsible for ensuring that the Quality System remains compliant with applicable regulations and requirements by monitoring regulatory changes and…
Added 15 mins ago
Documentation Specialist
GRIFOLS, S.A.
Mississauga, ON
The Documentation Specialist provides support to the QA department in controlling GMP documentation processing, filing, tracking and archiving. The individual maintains various data bases…
Added 15 mins ago
Child & Family Wellbeing Specialist: Strengthening Children, Youth, Families & Community
The Government of Nova Scotia
Halifax, NS
This includes providing program and practice leadership and support to regional community-based programs to enhance and improve outcomes for vulnerable and at-risk children, youth and their…
Added 15 mins ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…information, including, but not limited to, Internet tools, system interfaces, information security, information architecture, and data…
Added 15 mins ago
NG
Learning and Development Specialist
NFI Group Inc.
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As the Learning & Development Specialist, reporting to the Professional and Leadership Development Manager, you will work within the NFI Learning Institute to support the development and…
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Privacy Specialist
Russell Tobin
Toronto, ON
- $90 to $105 CAD / hour
- Contract
Familiarity with Electronic Medical Record (EMR) or Hospital Information System (HIS) infrastructure, design, and data flows.
Added 15 mins ago
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Systems and Process Specialist
Ambrose University
Calgary, AB
- Full-time
The Systems & Process Specialist provides optimization and continuous improvement of student systems, business processes, and data practices that support enrolment management and student…
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Calian Group
Gatineau, QC
- Full-time
Calian is seeking an Intermediate Integrated Logistics Support Specialist to assist our client with the facilitation of their project.
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Specialist – Technical project integration
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- Full-time
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Inventory Specialist
NDT Global Group
Leduc, AB
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Grow Your Career at Brant Community Healthcare System (BCHS)
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Temporary and Parttime Payroll Specialist – Dayforce
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IT Specialist
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PROCUREMENT SPECIALIST
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- Full-time
This position is responsible for providing strategic procurement support to the internal and external stakeholders/business partners to ensure simplified, cost effective, and strategic…
Added 1 hour ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 1 hour ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team, in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 1 hour ago
V
Senior Accounts Payable Specialist - 10 Month Contract
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Toronto, ON
- $75,000 to $95,000 CAD / year
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Lead and support process improvement, system implementation, testing, automation, and AP transformation initiatives, identifying opportunities to improve efficiency, controls, and service…
Added 1 hour ago
MH
Environmental Health Safety Coordinator
Mitsui High-tec (Canada), Inc.
Brantford, ON
- $60,000 to $68,000 CAD / year
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As a key member of the Health & Safety and Human Resources team, and under the direction of the Health & Safety Specialist, the Environmental Health & Safety Coordinator assists in…
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End-User Computing (EUC) – Server Specialist
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Montreal, QC
- Full-time
The primary objective of this role is to join the End-User Computing (EUC) team as a Server Specialist, responsible for managing all servers and solutions supported by EUC, including…
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DevOps Specialist/ Open Stack Expert(System Admin)
Collabera
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Support and oversee engineers on network and infrastructure upgrades.
Added 2 hours ago
IG
Application Modernization Specialist
Insight Global
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Insight Global is looking for an Application Modernization Specialist to support a large application modernization project with a leading higher education client. This person will assess…
Added 2 hours ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…

Fiserv

Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.
Provide accurate information on products, services, billing, and account details.

Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Document all interactions in the CRM system accurately and in real time.

Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Stay informed about company products, services, and policies to provide knowledgeable support.

Handle complaints with empathy and provide appropriate solutions within guidelines.

Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have:
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

The Client Service Specialist provides Tier 2 support for product, billing, and account inquiries across various service channels. They are responsible for troubleshooting issues, documenting interactions in the CRM, and maintaining high-quality support delivery.

Requirements

Candidates must have at least 1 year of experience in client support, CRM platforms, and troubleshooting within a transactional or regulated environment. Proficiency in Microsoft Office and the ability to work on-site in Mississauga are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Microsoft Office
Excel
Outlook
Word
Queue management
Workforce systems
Financial services
Fintech

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical travel coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Management
Microsoft Office
Excel
Outlook
Word
Queue Management
Workforce Systems
Financial Services
Banking
Case Management
Service Level Metrics
Troubleshooting
Customer Satisfaction
Inbound Calls
Transaction Processing
Regulated Environment
On-site
Business Administration

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