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Added 6 mins ago
TB
Production Technician
Tilray Brands, Inc.
Ste. Agathe, MB
- Full-time
Added 6 mins ago
RH
Accounting Supervisor, Boutique CPA firm (Review Engagements/Notice to Reader/Tax)
Robert Half
London, ON
- $95,000 to $115,000 CAD / year
- Full-time
…based in London, Ontario, with hiring an experienced Accounting Supervisor to join their…
Added 21 mins ago
W
Field Technician- Electrical/Mechanical
Wajax
Sudbury, ON
- Full-time
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Added 21 mins ago
S
Heavy Equipment Operator
SECURE
Edmonton, AB
- Other
Minor repairs to equipment. Report any necessary reports to the supervisor
Added 21 mins ago
RA
Prototype Assembler 3P - 2nd shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
This role is for a Prototype Assembler 3. This is a full-time position on 2nd shift. You will report to the production supervisor and work full time onsite in Cambridge, Ontario.
Added 21 mins ago
RA
3P Prototype Assembler
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
This role is for a Prototype Assembler 3. This is a full-time position reporting to the production supervisor and work full time onsite in Cambridge, Ontario.
Added 21 mins ago
RA
Prototype Assembler 1P - Afternoon Shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…operational excellence initiatives. You will report to the Production Supervisor and work onsite in Cambridge, Ontario on the afternoon…
Added 21 mins ago
RL
Recycling Auditor
Reverse Logistics Group (RLG)
Brampton, ON
- Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 36 mins ago
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
…work closely with the Production Superintendent, Production Supervisor and Technical / Environmental Manager, to maximize effectiveness and timeliness in troubleshooting plant…
Added 52 mins ago
AP
Infection Prevention and Control (IPAC) Lead
Anson Place Care Centre
Hagersville, ON
- Full-time
Added 1 hour ago
OG
Superviseur(e) comptes clés / Key Accounts Supervisor
OEC Group (Canada)
Montreal, QC
- Full-time
We are currently seeking a Key Account Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day operations of the Key Accounts department while…
Added 1 hour ago
CH
Customer Service Representative
Citus HR
Woodbridge, ON
- Full-time
The role requires close coordination with Sales Representatives, Account Managers, production planning, warehouse, distribution, and administrative teams to maintain customer satisfaction,…
Added 1 hour ago
Logistics Coordinator
World Vision Canada
Mississauga, ON
Added 1 hour ago
WS
New Grad Recruitment (Teacher Candidates Graduating in 2027)
Winnipeg School Division
Winnipeg, MB
- Part-time
References that should be included: Practicum Supervisor, Cooperating Teachers.
Added 1 hour ago
SE
Full Cycle Accounting (Quick Books)
Spirit Employment and Training Edmonton
AB
- $27 to $30 CAD / hour
- Full-time
…seeking a detail-oriented, organized, and experienced Finance Supervisor…
Added 2 hours ago
BT
Arborist Climber
Bartlett Tree Experts
Burnaby, BC
- Other
RPP Plan, Healthcare spending account, and paid vacation and holidays
Added 2 hours ago
BT
Arborist Climber
Bartlett Tree Experts
Kelowna, BC
- Other
RPP Plan, Healthcare spending account, sick days, and paid vacation and holidays
Added 2 hours ago
H
Building Maintenance Technician
HomeSpace
Calgary, AB
- Full-time
Reports To: Maintenance Supervisor of Operations
Added 2 hours ago
KL
Registered Practical Nurse - Casual
Kindera Living
Hagersville, ON
- Part-time
…accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their…
Added 2 hours ago
EV
Administrative Assistant, Maintenance (Temporary)
Elk Valley Resources
Elkford, BC
- $56,000 CAD / year
Reporting to the General Supervisor, Maintenance, the Administrative Assistant, Maintenance (Temporary) is responsible for managing the clerical responsibilities of the maintenance…
Added 2 hours ago
AP
Registered Nurse - Casual
Anson Place Care Centre
Hagersville, ON
- Part-time
…accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their…
Added 2 hours ago
P
Sales and Operations Management Trainee
Penske
Winnipeg, MB
- Full-time
Other projects as assigned by the supervisor.
Added 3 hours ago
EV
Administrative Assistant, Maintenance (Temporary)
Elk Valley Resources
Elkford, BC
- $56,000 CAD / year
- Full-time
Reporting to the General Supervisor, Maintenance, the Administrative Assistant, Maintenance (Temporary) is responsible for managing the clerical responsibilities of the maintenance…
Added 3 hours ago
C
Fuel Accounting Analyst
Couche-Tard
Laval, QC
- Full-time
Reporting to the Fuel Accounting Supervisor, the Analyst is responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the…
Added 3 hours ago
AY
Clinical Program Supervisor
Associated Youth Services of Peel (AYSP)
Mississauga, ON
- Contract
We are currently seekinga Clinical Program Supervisor to join our dynamic team.

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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