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Added 9 mins ago
AG
Safety Superintendent - Construction
Artemis Gold - Blackwater Project
BC
- Temporary
Visibly lead and coach safe behaviours, coaching leaders in hazard identification, risk management processes including Risk Assessments, Workplace Interactions, and recognised incident…
Added 24 mins ago
Sr Business Analyst - Disruption Management
WestJet Group
Calgary, AB
…implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption,…
Added 24 mins ago
Project Manager
ERCO Worldwide
Saskatoon, SK
Site lead for data collection for project design requirements (equipment drawings, plant services, electrical, underground, P&ID, field checks, etc.)
Added 24 mins ago
CO
Team Lead, Fleet Services
City of Beaumont
Beaumont, AB
- Full-time
…and team supervision? The City of Beaumont is seeking a Team Lead, Fleet Services to lead the daily operations of our Fleet Services team and maintenance shop. Reporting to the Manager,…
Added 24 mins ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
…the Executive or Executive Sous Chef, they are responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage – Back of the House departmental operations.…
Added 24 mins ago
MM
Project Manager
Modine Manufacturing Company
Calgary, AB
- Full-time
Lead customer-driven initiatives internally, coordinating with Production, Engineering, and QA teams.
Added 24 mins ago
HP
Senior Instrumentation & Controls Engineer
HOCS Projects
Calgary, AB
- Full-time
Lead/ Senior Instrumentation & Controls Engineer
Added 24 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…ability to react to situations that need a sense of urgency, to lead by example and assist in the training of new colleagues. Monitoring daily activities while having attention to details;…
Added 24 mins ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
You'll lead the administration and validation of multiple payroll cycles, ensuring compliance with legislative, regulatory, and organizational requirements.
Added 24 mins ago
NR
Associate Buyer
Northern Reflections
Toronto, ON
- Full-time
Assist in product development activities from concept through production, ensuring timelines, quality standards, and cost objectives are achieved.
Added 24 mins ago
P
Mechanical Designer Engineer (Intermediate)
Panelmatic
Burnaby, BC
- $85,000 to $110,000 CAD / year
- Full-time
…under the technical guidance of the Mechanical Engineering Lead, this role transforms high-level concepts into manufacturing-ready drawing packages. The Designer ensures all outputs are…
Added 40 mins ago
M
Gestionnaire, Ingénierie du Hub de données et Produits de données/Manager, Data Hub Eng & Data Products
McKesson
Montreal, QC
- Full-time
Added 40 mins ago
M
Sr. Vendor & Operations Lead
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Vendor & Operations Lead to lead vendor governance and service operations coordination across the Human Capital Management (HCM) technology portfolio, supporting…
Added 40 mins ago
A
Supervisor, Mountain Adventures - Winter - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Labour cost control; consistently looking for efficiencies in our processes.
Added 40 mins ago
J
Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
Added 55 mins ago
Project Manager
Government of Alberta
Calgary, AB
We are seeking a results-driven construction Project Manager (PM) to lead the coordination and delivery of complex capital infrastructure projects within the Ministry of Forestry and Parks.…
Added 55 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
Lead HR budgeting, including workforce-related costs, training and development, benefits, and other departmental expenses. Monitor spending and identify opportunities for cost management.
Added 55 mins ago
H
Project Manager
Hays
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
Lead construction projects from pre-construction through to closeout.
Added 1 hour ago
S
Lead HR Specialist (Fixed Term)
Stryker
Hamilton, ON
- Full-time
Join Stryker’s Human Resources team as a Lead HR Specialist, responsible for leading key Canadian HR programs, providing expert guidance, and driving improvements that support compliance,…
Added 1 hour ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
Toronto, ON · North York, ON
- Full-time
Participate in client kick-off meetings for Priority ERP System Implementation projects, then lead the scoping meetings that follow to determine the exact scope, tasks, and sequencing…
Added 1 hour ago
OC
Manager, Engineering and Projects
Orano Canada
Saskatoon, SK
- $162,000 to $190,650 CAD / year
- Full-time
This is an exciting opportunity to lead a talented team of engineers and designers, champion continuous improvement, and help deliver projects that contribute to a sustainable future.…
Added 1 hour ago
TC
Senior Project Manager
TechNeptune Consulting Inc.
Toronto, ON · North York, ON
- Contract
Lead project delivery with strong PM, communication, leadership, organization, planning, problem-solving, and risk management skills
Added 1 hour ago
R&
Program Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Ensure delivery is cost-effective, efficient and compliant with PHO, OPS, Ministry, Cluster and project/program management methodologies, standards and frameworks
Added 1 hour ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…to effectively manage operations and make timely decisions. Lead the design and implementation of dashboards, scorecards, exception reporting and recurring management reports across areas…
Added 1 hour ago
S
Mechanical Design Engineer
SMARTFOX
ON · Ontario, Canada
- $80,000 to $120,000 CAD / year
- Full-time
Select materials, fasteners, bearings, seals, motors, and other components, balancing performance, cost, weight, and manufacturability

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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