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Added 43 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Winnipeg, MB
- Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 59 mins ago
UG
Administrator, Downtown (Permanent, Part-Time)
Union Gospel Mission (Vancouver)
Vancouver, BC
- Part-time
This position supports the Director, Supervisor, and staff of UGM Joanna Home through a wide range of administrative and clerical duties, ensuring that both staff and participants are…
Added 1 hour ago
AC
Hospitality Supervisor
Aramark Canada
AB · Edmonton, AB
- Internship
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest…
Added 1 hour ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
…regulatory, community wellness strategy Medication Assistance Program (MAP) practices and applicable Rights of medication…
Added 1 hour ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
We are hiring for a 0.9 mid-day position (1130am to 1800pm)
Added 1 hour ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
We are hiring for a 0.5 mid-day position (1130am to 1800pm)
Added 1 hour ago
BR
Customer Care Technician
Brookfield Residential
Calgary, AB
- Full-time
Excellent extended medical, dental and vision benefits beginning day 1.
Added 2 hours ago
TS
Client Care Support (Temp Fixed Term)
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
Support delivery of program services that support participants’ physical, social, emotional, and spiritual well being as assigned by the Supervisor.
Added 2 hours ago
RA
Prototype Assembler 1P - Afternoon Shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving…
Added 3 hours ago
NP
Bartender - Carve
Naturally Pacific Resort
Campbell River, BC
- Part-time
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing…
Added 3 hours ago
CN
Specialist, Accounts Payable
Canadian North
Ottawa, ON
- Full-time
…goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something…
Added 4 hours ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the…
Added 5 hours ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Oshawa, ON
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the…
Added 5 hours ago
TS
Client Care Support (Temp Fixed Term)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
Support delivery of program services that support participants’ physical, social, emotional, and spiritual well being as assigned by the Supervisor.
Added 5 hours ago
JC
Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
Participate and adhere to shop hygiene, housekeeping and 5S Program.
Added 5 hours ago
TE
Field Operations Repairs Supervisor - Vancouver
TK Elevator
Burnaby, BC
- Full-time
Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.
Added 6 hours ago
MN
Chemistry Technician
Mérieux NutriSciences - North America
Markham, ON
- $19 to $21 CAD / hour
- Full-time
Track status of designated tests as assigned to ensure Client turn around time commitments are met and inform supervisor of non compliance.
Added 7 hours ago
Housekeeping Room Attendant
Northland Properties
Winnipeg, MB
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Added 7 hours ago
Housekeeping Room Attendant
Northland Properties
Prince George, BC
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Added 7 hours ago
F
Client Support Supervisor
Fiserv
Mississauga, ON
- Full-time
…merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the…
Added 7 hours ago
GD
Material Handler (6-Month Temporary)
General Dynamics Mission Systems–Canada
Ottawa, ON
- Contract
If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.
Added 8 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Niagara Falls, ON
- Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 9 hours ago
BC
Occupational Therapist
Brain Care Centre
AB · Edmonton, AB
- Full-time
…generous sick and personal days, and the option to participate in extended health benefits which are partially employer paid. Participation in LTD (self-paid), CI, AD&D and Life Insurance…
Added 11 hours ago
MUIR Guest Services - Bell Captain
The Armour Group Limited
Halifax, NS
MUIR Hotel : Bell Captain / Supervisor – Job Description
Added 23 hours ago
G-
Shift Supervisor, Refineries
GFL - Sewer Technologies Division
North Vancouver, BC
- Full-time
This role supports 24/7 coverage and requires rotating shifts (12-hour day/night rotation), weekends/holidays, overtime, and call-out response during upsets or emergencies.

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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