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Added 9 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 mins ago
P
Project Leader
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- Contract
Reporting to the Project Manager within the Decommissioning division, in this role you will:
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SR
Class 1 Driver
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- Full-time
Added 9 mins ago
S
Sales Enablement Manager
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- Full-time
Lead launch readiness for new products, pricing and positioning, so the field is ready on day one rather than weeks later.
Added 9 mins ago
NY
Manager, Marketing & Communications
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Toronto, ON
- Full-time
Reporting to the Director, Marketing & Communications, the Manager, Marketing & Communications is the marketing lead for the Foundation's events portfolio, which will be the primary focus…
Added 9 mins ago
3S
Fractional Chief Revenue Officer
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- Full-time
Improve CRM adoption, sales reporting, forecasting and pipeline visibility
Added 9 mins ago
TT
Executive Director, Transit Enforcement and Fare Collection (13950)
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…enforcement, revenue protection operations, and fare collection. Reporting to the Chief Operating Officer, the Executive Director is accountable for advancing safety, security, revenue…
Added 9 mins ago
K
Senior Project Manager - NET
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Toronto, ON
- Contract
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Added 9 mins ago
OS
Marketing Director
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- Full-time
As OneRiver grows, you will build and lead the marketing team, determining which capabilities we develop internally and where we leverage agencies, partners, and technology.
Added 9 mins ago
RP
Property Administrator- Odenak
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Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
Reporting to the Property Manager, the Property Administrator will assist the team with various administrative tasks including rent collection, providing accurate and timely financial…
Added 9 mins ago
GW
On-Site Venue Coordinator – Windsor Station
Gare Windsor Montréal
Montreal, QC
- Full-time
Lead a debrief with the team after each event to review what went well, identify areas for improvement, and gather everyone’s suggestions
Added 9 mins ago
AT
CXA Retail Concierge / Cashier, Islington
Atlas Tools & Machinery
Toronto, ON
- $19.25 to $21 CAD / hour
- Full-time
…welcoming and seamless shopping experience for our customers. Reporting to the Customer Experience Team Lead (CXTL) the CXA plays a critical role in assisting our customers. handling…
Added 9 mins ago
ES
AWS Architect
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Toronto, ON
- Full-time
Cross-Region Operations: Lead upcoming DR testing initiatives to ensure infrastructure and applications seamlessly restore in us-east-1 within established RTOs.
Added 9 mins ago
H
Vice President - Fund Accounting
Hemans.
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
…experienced Vice President, Private Equity Fund Accounting to lead high-performing teams, oversee complex fund structures, and play a key role in shaping the future of their private equity…
Added 9 mins ago
ME
Chief Financial Officer (Construction & Manufacturing)
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Lead the government grants and incentives strategy, including cost tracking, claims, reporting and compliance
Added 9 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
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Brampton, ON
- Full-time
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Added 9 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 9 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 9 mins ago
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Planner & Scheduler
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AB · Edmonton Office
- Full-time
Lead discussions on corrective actions, schedule mitigation measures, and resequencing with project teams
Added 9 mins ago
L&
Retail Operations Co-op
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Toronto, ON · LCA - CAN - Corporate - Head Office - Toronto - ON
- Full-time
Reporting to Senior Manager, D2C Operations & Comm, the Retail Operations Co-op will assist in supporting Lindt & Sprüngli (Canada), Inc. with retail performance and planning.
Added 9 mins ago
Senior Manager, Financial Reporting
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Clutch is looking for a Senior Manager, Financial Reporting to step in as a critical leader on our finance team. Reporting directly to the Corporate Controller, you will architect the…
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Director, Financial Reporting
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Shipper Receiver - Lead Hand
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Reporting to the Logistics Supervisor, Shipper & Receiver – Lead Hand is responsible for overseeing all shipping, receiving, and material handling activities. This role leads, trains, and…
Added 9 mins ago
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Associate Director, Process Engineering
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…Technology team, the Associate Director, Process Engineering will lead the Process Engineering practice while driving complex, high-impact transformations across the Investments, Corporate…
Added 9 mins ago
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2 Grocery - Supervisor Full-Time Graveyards @ Our Broadmead Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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- Full-time
Lead department in accordance with company presentation standards

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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