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Added 14 mins ago
T
Personal Banking Associate - Saint-Hubert, Gaétan-Boucher (18.75 hours)
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
…et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et…
Added 14 mins ago
PT
Senior Business Analyst (SBA) – Commercial Lending / Loan IQ / ACBS
Precision Technologies
Mississauga, ON
- Contract
Work with business, operations, and technology stakeholders to gather, analyze, document, and validate business requirements for commercial lending initiatives.
Added 14 mins ago
NF
Sales Team Lead - Marlborough Mall
Neo Financial
Calgary, AB
- $45,760 CAD / year
- Full-time
Manage Operations: Create and optimize team schedules for maximum event coverage, and oversee the setup and teardown of branded activation booths.
Added 14 mins ago
R
Money Laundering Reporting Officer, Canada
Ramp
Remote, Canada
- $230,000 to $315,000 CAD / year
- Full-time
- Remote
Added 14 mins ago
RB
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
Royal Bank of Canada
Montreal, QC
- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…
Added 14 mins ago
RB
développeur, RBC amplifie 2027, Montréal / Developer, RBC Amplify 2027, Montreal
Royal Bank of Canada
Montreal, QC
- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…
Added 14 mins ago
RB
Transaction Processing Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
…environment, handling diverse mutual fund and segregated fund operations while contributing to process improvements across the…
Added 29 mins ago
R&
Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 29 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 29 mins ago
T®
Operations Analyst
TekWissen ®
Montreal, QC
- $35 to $35.3 CAD / hour
- Contract
…Management by ensuring full transparency of limits, funding and operations…
Added 29 mins ago
CN
Operations Specialist, Recycle Fuel Fabrication Laboratories (RFFL)
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Do you enjoy supporting complex technical operations in a highly regulated environment? Can you see yourself helping ensure the safe, reliable, and efficient operation of nuclear facility…
Added 29 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Strong knowledge of securities regulation, mutual fund dealer operations, and CIRO requirements.
Added 29 mins ago
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International Tax Specialist
UPS
Mississauga, ON
- Contract
Collaborate with Finance, Accounting, Payroll, Accounts Payable, Procurement, and Operations teams on tax-related matters.
Added 29 mins ago
ZS
Operations Control Testing Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Professional certifications preferred CPA CA or equivalent, CIA Operations and regulatory audit who have experience in control testing, understands bank operations like loans, deposits,…
Added 29 mins ago
D
Registered Plans Wealth Operations Officer
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Job Title: Registered Plans Wealth Operations Officer
Added 29 mins ago
SG
Services Operations Coordinator
SKF Group
Sarnia, ON
- Full-time
…Canada and the United States. We are seeking an experienced Operations Coordinator to schedule field crews, arrange travel, track updates from customers in a fast paces…
Added 29 mins ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Reporting to the Accounting Manager, the Accounting Analyst will support accounts payable operations, general accounting activities, and month-end close processes. This role focuses on…
Added 29 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Montreal, QC
- Full-time
…business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic…
Added 29 mins ago
TI
Practice Manager for a brand new IVF center - St Johns, NFL, Canada
The IVF Guide
St. John's, NL
- Full-time
Manage daily operations across reception, patient coordination, scheduling and administration, ensuring efficient clinic flow and treatment cycle coordination
Added 29 mins ago
TS
Director, Construction PMO
Tricon Solutions
Moncton, NB
- Full-time
Client & stakeholder collaboration: Work closely with site leadership, estimating, finance, safety and operations, support the handoff from bid to execution, and manage client expectations.…
Added 29 mins ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.
Added 29 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
London, ON
- Full-time
…business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic…
Added 29 mins ago
M
Director of National Key Accounts - Royal Canin
Mars
Guelph, ON
- Full-time
Added 29 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 29 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Winnipeg, MB
- Full-time
…business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic…

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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