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Added 2 mins ago
TP
Technology Delivery Manager
Toronto Pearson International Airport
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 2 mins ago
GE
Labourer, Specialized Services
GFL Environmental Inc.
Saskatoon, SK
- Full-time
The Industrial Labour for Specialized Services will be working alongside a team of highly trained individuals who handle the company’s most dynamic projects. This individual will be highly…
Added 2 mins ago
GE
Field Operations Supervisor
GFL Environmental Inc.
Saskatoon, SK
- Full-time
The Specialized Services Onsite Leader will lead a team of highly trained individuals who handle the company’s most dynamic projects. The leader will be responsible for planning, executing,…
Added 2 mins ago
ME
Chief Executive Officer
MNP Executive Search & Professional Recruitment
Hay River, NT
- Full-time
…territory's economic development, community well-being, and energy security. As a crown corporation wholly owned by the Government of the Northwest Territories through NT Hydro, NTPC is…
Added 2 mins ago
ME
Chief Financial Officer
MNP Executive Search & Professional Recruitment
Hay River, NT
- Full-time
…territory's economic development, community well-being, and energy security. As a crown corporation wholly owned by the Government of the Northwest Territories through NT Hydro, NTPC is…
Added 2 mins ago
BF
Regional Manager, Terminal Operations
BC Ferries
Comox, BC
- Full-time
We are seeking a dynamic and collaborative leader with a strong commitment to safety to join our Terminal Operations team. Reporting to the Superintendent, Terminal Operations, you will…
Added 2 mins ago
S
Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
…you? Constant learning, skill growth, great benefits, and a team that wants you to grow and…
Added 2 mins ago
C
Facilities Manager
CBRE
Vancouver, BC
- Full-time
As a CBRE Facilities Manager, you act as the operational heartbeat of a portfolio of properties. You lead the team that ensures these environments don't just function - they excel. You are…
Added 2 mins ago
R
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 2 mins ago
VN
Lab Technician
Verbio North America
Welland, ON
- $24 to $26 USD / hour
- Full-time
The Lab Technician works as part of a team in a continuous process manufacturing environment and reports to the Lab Supervisor. This position provides daily support in monitoring quality…
Added 2 mins ago
FT
Team Lead
Frontier Technologies
Dartmouth, NS
- Full-time
The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets…
Added 2 mins ago
Manager, Engineering and Design
Orano
Saskatoon, SK
Dare to Belong. Here, your contributions matter. Enjoy the security of a global leader with the supportive feel of a close-knit team.
Added 31 mins ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Hyper Automation Lead on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 31 mins ago
NG
Exploration Drill Supervisor
New Gold Inc.
Kamloops, BC
- Full-time
Coeur Mining attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 31 mins ago
A
Mechanical QC Inspector
Actalent
Kincardine, ON
- $45 to $55 CAD / hour
- Full-time
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 31 mins ago
EJ
Tailored Branch Support Team Leader
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
The Team Leader, Tailored Branch Support (TBS), leads a team of high-performing associates who provide remote, tailored operational and client support to Financial Advisors (FAs) across…
Added 31 mins ago
C
Director Intermodal & Automotive Operations
CPKC
Pitt Meadows, BC
- Full-time
…and Automotive Operations within an assigned territory. This leader will inspire and develop a high-performing team of CPKC employees, delivering exceptional results in safety, service,…
Added 31 mins ago
A
Senior Systems Engineer
Actalent
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
We are seeking a highly skilled Senior Systems Engineer to join our team on a permanent, full-time basis. This role involves supporting the anticipated Land Vehicle Crew Training System…
Added 31 mins ago
S
Account Executive - SMB (Retail)
Solink
Ottawa, ON
- $118,000 to $140,000 CAD / year
- Full-time
Department Leader: Shawna Rioux | Vice President, SMB
Added 31 mins ago
CG
Project Coordinator
Casman Group
AB · Edmonton, AB
- Full-time
CASMAN is a trusted leader in commercial and residential construction, recognized for delivering technical expertise, and attention to detail. Our teams work closely with clients,…
Added 31 mins ago
US
Project Manager
UL Solutions
Toronto, ON
- Full-time
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL…
Added 31 mins ago
S
Account Executive - SMB (Retail)
Solink
Toronto, ON
- $118,000 to $140,000 CAD / year
- Full-time
Department Leader: Shawna Rioux | Vice President, SMB
Added 31 mins ago
A
Senior Systems Engineer
Actalent
Calgary, AB
- $120,000 to $140,000 CAD / year
- Full-time
We are seeking a highly skilled Senior Systems Engineer to join our team on a permanent, full-time basis. This role involves supporting the anticipated Land Vehicle Crew Training System…
Added 1 hour ago
TS
Fuel Truck Driver - Part Time
The Seaboard Transport Group
Barrie, ON
- Part-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 1 hour ago
OH
Specialist, Performance Accountability & Funding Allocation
Ontario Health
North Bay, ON · Sault Ste. Marie, ON · Sudbury, ON · Thunder Bay, ON · Timmins, ON
- Full-time
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a…

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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