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Added 9 mins ago
WC
Cleaner (2026-385-HHS)
WoodGreen Community Services
Toronto, ON
- Contract
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples,…
Added 9 mins ago
QM
Représentant(e) en service à la clientèle / Customer Service Representative
Quantum Management Services Ltd.
Laval, QC
- $52,000 to $55,000 CAD / year
- Full-time
Our client is seeking a Customer Service Representative to join a growing team where customer satisfaction, teamwork, and professional development are at the heart of the organization.
Added 9 mins ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
Added 23 mins ago
IH
Registered Nurse (RN) | Post Anesthetic Recovery Room
Interior Health Authority
Kelowna, BC
- Internship
We offer a range of employee benefits and services for eligible positions, to support you at every stage of your career:
Added 23 mins ago
D
Client Financial Services Agent
Desjardins
Montreal, QC · Caisse Desjardins des Versants du mont Royal
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 23 mins ago
C
Associate Investment Advisor
CIBC
Barrie, ON
- Full-time
You’re a certified professional. You have current accreditation and good standing as a Registered Representative (RR) with Canadian Investment Regulatory Organization - Investment Dealer…
Added 23 mins ago
WC
Cleaner (2026-385-HHS)
WoodGreen Community Services
Toronto, ON
- Contract
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples,…
Added 38 mins ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
Middle Ohio, NS
- Full-time
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…
Added 38 mins ago
NT
Maintenance Craftsperson (Electrician)
NHS Tayside
Angus, ON
- Full-time
…unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes…
Added 38 mins ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Ottawa, ON
- Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 38 mins ago
NS
Cooks Helper - Nutrition and Food Service
Nova Scotia Health Authority
Truro, NS
- Internship
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 38 mins ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Truro, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 38 mins ago
NS
Clinical Therapist (Masters) - Schools Plus - Mental Health & Addictions
Nova Scotia Health Authority
Victoria Vale, NS
- Full-time
Reporting to the Manager, the SchoolsPlus Mental Health clinician provides services directly in the school community environment within the designated SchoolsPlus schools. SchoolsPlus is a…
Added 38 mins ago
NS
Food Service Worker - Nutrition and Food Services
Nova Scotia Health Authority
Amherst, NS
- Internship
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 38 mins ago
NS
Clinical Therapist (Masters) - Urgent Care - Mental Health and Addictions
Nova Scotia Health Authority
Kentville, NS
- Internship
Reporting to the Manager of Urgent Care Services - Mental Health & Addictions, the Crisis/Urgent Care Clinician provides advanced assessment, intervention, brief follow up and care planning…
Added 38 mins ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
Lunenburg, NS
- Internship
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…
Added 38 mins ago
NS
Occupational Therapist - Mental Health & Addictions
Nova Scotia Health Authority
Vaughan, NS
- Full-time
The Occupational Therapist works under the supervision of the Health Services Manager. The Occupational Therapist (OT) works in collaboration with the client, caregivers, and family to…
Added 38 mins ago
NS
Crisis Intervener - Mental Health & Addictions
Nova Scotia Health Authority
Halifax, NS
- Internship
As the Crisis Intervenor on the Provincial Crisis Team, under the direction the Health Services Manager, delivers crisis support services to individuals experiencing a mental health crisis…
Added 38 mins ago
NS
Community Outreach Worker - Community Wellness and Supports - Mental Health and Addictions
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Health Services Manager, the Community Outreach Worker (COW) provides a range of clinical services to adults and their families affected by mental illness and/or substance…
Added 38 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Comprehensive insurance coverage, including medical, dental, and telemedicine services
Added 38 mins ago
W
Technical Sales Representative - Artificial Lift
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Calgary, AB
- Full-time
The successful candidate will represent Weatherford’s portfolios. As a primary customer-facing representative, you will deliver technical guidance, performance‑focused solutions, and…
Added 38 mins ago
Clinical Therapist (Masters) - Schools Plus - Mental Health & Addictions
Nova Scotia Health and IWK Health
Middleton, NS
Reporting to the Manager, the SchoolsPlus Mental Health clinician provides services directly in the school community environment within the designated SchoolsPlus schools. SchoolsPlus is a…
Added 38 mins ago
Clinical Therapist (Masters) - Urgent Care - Mental Health and Addictions
Nova Scotia Health and IWK Health
Kentville, NS
Reporting to the Manager of Urgent Care Services - Mental Health & Addictions, the Crisis/Urgent Care Clinician provides advanced assessment, intervention, brief follow up and care planning…
Added 1 hour ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
…adhere to the introduction and integration of new programs, services, and initiatives. Acts as liaison to ensure quality service is delivered, that Board and new owner expectations are met,…
Added 1 hour ago
DIRECTOR OF CARE
Southbridge Healthcare LP
Goderich, ON
· Lead and manage all clinical programs and nursing/personal care services (including registered nursing staff, registered practical nurses and personal support workers).

Fiserv

Client Support Supervisor

Mississauga, ON, Canada

$62,400.00-$78,000.00 · Full-time

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Job details

Pay: $62,400.00-$78,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Supervisor

About this role:

At Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.

What you’ll do:

Supervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.
Coordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.
Provide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.
Monitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.
Deliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.
Partner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.
Support onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.
Identify recurring service issues, recommend process improvements, and support implementation of approved updates.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

7+ years of experience in contact centre operations, client support, or customer service environments.
7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.
5+ years of experience in payment processing, merchant services, or account support operations.
5+ years of experience in workflow management, queue management, and performance reporting systems.
4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.
4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.
4+ years of experience in training support, onboarding coordination, and process improvement initiatives.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Postsecondary diploma or degree in business, operations, or a related field.
Experience supporting SMB onboarding, merchant activation, or client implementation activities.
Familiarity with workforce management practices, client satisfaction measures, and audit-related controls.
Knowledge of Fiserv products, services, and internal operational processes.
Bilingual proficiency in English and French preferred.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$62,400.00-$78,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

Supervise the day-to-day activities of a contact center team to ensure consistent service delivery and timely issue resolution. Coordinate team workloads, monitor performance metrics, and provide coaching to support operational goals and client satisfaction.

Requirements

Requires 7+ years of experience in contact center operations and team supervision, along with 5+ years in payment processing or merchant services. Candidates must be legally authorized to work in Canada and possess strong skills in workflow management and performance reporting.

Skills

Team supervision
Contact center operations
Client support
Merchant services
Payment processing
Workflow management
Queue management
Performance reporting
KPI tracking
Quality assurance
Escalated issue resolution
Standard operating procedures
Training support
Process improvement
Onboarding coordination
Client account inquiries

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Contact Center
Merchant Processing
Client Services
Operations
Workflow Management
Queue Management
Performance Metrics
KPI Tracking
Quality Assurance
SOP
Onboarding
Process Improvement
SMB
Merchant Activation
Audit Controls
Fiserv
Financial Services
Team Leadership
Escalation Management
Coaching
Reporting
Service Levels
Account Support

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