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Added 2 hours ago
RB
Senior Counsel - Platforms
Royal Bank of Canada
Toronto, ON
- Full-time
Work collaboratively with colleagues in the Platforms legal team and act as senior legal advisor on enterprise payments initiatives across all business lines
Added 2 hours ago
MB
Business Advisor
Modern Beauty Supplies
Vancouver, BC
- Full-time
We are currently seeking a motivated, relationship-focused Business Advisor (Independent Contractor) to represent Modern Beauty and support professional beauty clients in Vancouver, BC
Added 2 hours ago
TW
Cell Phone Advisor
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Prince George, BC
- Full-time
Growth, the Right Way Every Sales Manager in our business started as an Advisor Structured training. Ongoing coaching. Real progression.
Added 2 hours ago
FC
Assistant Branch Manager Hamilton/Halton
FirstOntario Credit Union
Hamilton, ON
- Full-time
Be a trusted advisor to help the teams so they too can help our members meet their short and long term financial goals
Added 3 hours ago
C
Director Consulting Expert - Wealth 360
CGI
Toronto, ON
- Full-time
CGI is seeking a Director, Wealth360 to provide day-to-day business and product leadership for our Wealth360 platform. This role will translate executive strategy into clear product…
Added 3 hours ago
EL
Medical Director - Oncology
Eli Lilly and Company
Toronto, ON
- Full-time
Act as the Canadian medical expert for the oncology product portfolio, providing evidence-based input to support brand strategy, product launches, and lifecycle management for both marketed…
Added 3 hours ago
Fuels Product Advisor
ExxonMobil
Edmonton, AB
We are seeking an experienced and strategically minded Canada Fuels Products Advisor to lead the development, implementation, and optimization of fuels programs across Canada. Reporting to…
Added 3 hours ago
Pricing Tactics Advisor
ExxonMobil
Edmonton, AB
3-10+ years of experience in fuels, product management, commercial strategy, marketing, pricing, or a related industry
Added 3 hours ago
A
Sales Advisor - Sony
ActionLink
Burlington, ON
- $21 to $23 CAD / hour
- Full-time
ActionLink is seeking an outgoing and enthusiastic Full-Time Sales Advisor* to join our growing Sony Promoter Team at a local Best Buy in Burlington, ON L7P 5C6.*
Added 3 hours ago
CC
Sales Representative - Uniform
Cintas Canada
Abbotsford, BC
- Full-time
…practice valuable skills in cold-calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
Added 3 hours ago
C
Senior Technical Solutions Specialist
CIRA
Ottawa, ON
- Full-time
…outcomes. As a senior individual contributor and primary technical advisor for CIRA’s DNS and cybersecurity products, you lead technical pre-sales activities, from discovery and solution…
Added 3 hours ago
A
Personal Banking Advisor - Grande Prairie Westview
ATB
Grande Prairie, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!
Added 4 hours ago
Manager Insurance Products
The Canada Life Assurance Company
Vancouver, BC · Winnipeg, MB · London, ON · Toronto, ON
…and digital-direct insurance journeys. Through expert advice, advisor enablement and a focus on the client experience, we help Canadians make informed decisions while creating opportunities…
Added 4 hours ago
O
Principal Sales Consultant - Oracle Communications - Siebel/CRM Architect
Oracle
Canada
- Full-time
…BSS/OSS capabilities. This resource will partner with sales, product, engineering, consulting, systems integrators and customers to shape business-led, technically credible solutions that…
Added 4 hours ago
C
Senior Technical Solutions Specialist
CIRA
Ottawa, ON
- Full-time
…outcomes. As a senior individual contributor and primary technical advisor for CIRA’s DNS and cybersecurity products, you lead technical pre-sales activities, from discovery and solution…
Added 4 hours ago
PA
Parts Manager (Huntsville Chrysler, Dodge, Jeep Ram)
Performance Auto Group
Huntsville, ON
- Full-time
Establish and enforce product-knowledge standards.
Added 5 hours ago
BA
PRODUCT ADVISOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Job Summary: In anticipation of upcoming growth, Birchwood Toyota is ready to grow and add a new Product Advisor to the team.
Added 5 hours ago
T
Manager, Learning Strategy & Development
TD
Toronto, ON
- Full-time
Our team is focused on developing critical skills and providing thought leadership to drive advisor and business growth. We work in close partnership with a variety of TD Wealth teams to…
Added 5 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services…
Added 5 hours ago
D
Product Owner, Product management
Desjardins
Levis, QC
- Full-time
As Product Owner, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services…
Added 5 hours ago
M
Chercheur(euse) principal(e) - Apprentissage automatique / Senior Researcher - Machine Learning
Microsoft
Montreal, QC
- Full-time
As a Senior Researcher, you will design, develop, execute, and implement technology research projects in collaboration with other researchers, engineers, and product groups.
Added 6 hours ago
WI
Trainee
Westland Insurance Group Ltd.
North Vancouver, BC
- Full-time
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 6 hours ago
G
Directeur principal, Gestion des produits / Senior Director, Product Management
Genetec
Montreal, QC
- Full-time
We are seeking a Senior Director of Product Management to lead and evolve our product organization through its next phase of growth. This role is ideal for a pragmatic, execution-focused…
Added 6 hours ago
SN
Customer Advisor - The Base Store - Full Time
Spark New Zealand
Hamilton, ON
- Full-time
Added 7 hours ago
M
Manager, Growth & Commercial Activation, Vitality
Manulife
Waterloo, ON
- Full-time
…developing and executing commercial activation strategies that drive advisor engagement, customer adoption, and business growth for the Vitality program. Working closely with Sales,…

Fiserv

Director, Relationship Management

Mississauga, ON, Canada

$131,200.00-$164,000.00 · Full-time

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Job details

Pay: $131,200.00-$164,000.00
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Relationship Management

About your role:

As Director, Relationship Management you will take ownership of and elevate Fiserv’s most strategic, high-value client relationships - a portfolio of marquis accounts that drive transformative revenue and shape our product direction. As Director, Relationship Management, you will partner with relationship managers (direct reports) that engage with C-suite leaders to create joint roadmaps, unlock cross-sell and innovation opportunities, and deliver commercial outcomes that strengthen Fiserv’s market leadership.

What you’ll do:

Lead strategy and delivery for a team of RM’s who own a portfolio of marquis accounts, owning retention, renewal, and expansion outcomes to meet revenue and profitability targets.
Serve as one of the primary executive sponsor and trusted advisor to C-level and senior stakeholders, shaping long-term partnerships and joint roadmaps.
Develop account plans, risk mitigation strategies, and commercial proposals; coordinate Sales, Product, Professional Services, Delivery, and Legal to deliver integrated solutions.
Drive contract negotiations, renewals, and commercial terms for large enterprise agreements and Statements of Work.
Use performance metrics and monthly business reviews to identify service gaps, implement remedial actions, and reduce client and Fiserv liability.
Identify and prioritize expansion opportunities; work with Sales and Product teams to convert opportunities into measurable revenue growth.
Mentor and influence Relationship Managers and cross-functional teams to elevate client engagement practices and execution.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

10+ years of experience in enterprise account management and strategic portfolio leadership for marquis or high-value clients.
10+ years of experience in enterprise sales, renewals, and expansion, including developing and executing retention and growth strategies for accounts > $50M in annual processing revenue.
10+ years of experience negotiating and structuring large enterprise contracts and Statements of Work with cross-functional stakeholders.
5+ years of experience using CRM platforms, specifically Salesforce, for account planning, forecasting, and pipeline management.
8+ years of experience with payments industry standards and networks such as PCI DSS, NACHA, Visa, Mastercard, and Interac.
8+ years of experience in financial analysis and executive reporting using Excel, Power BI, or Tableau.
8+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

Demonstrated experience driving net-new revenue and expansion within large enterprise accounts.
Deep knowledge of the Canadian payment's ecosystem and regulatory environment.
Proven success in stakeholder engagement at the executive and board levels.
Experience partnering with Product and Engineering to translate client needs into product roadmaps.
Experience managing global or multi-jurisdictional accounts.

How you’ll work:

This role requires the use of a computer and audio equipment.
This role is designed for an individual who can lead a team.

Travel:

Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Salary Range:

$131,200.00-$164,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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More about this job

Responsibilities

The Director of Relationship Management leads a team to manage high-value client accounts, focusing on retention, renewal, and revenue expansion. They act as a trusted advisor to C-suite stakeholders to develop joint roadmaps and deliver integrated commercial solutions.

Requirements

Candidates must have over 10 years of experience in enterprise account management and sales, specifically within the payments industry. Proficiency in CRM platforms like Salesforce and strong financial analysis skills are required for this leadership role.

Skills

Relationship management
Strategic account management
Enterprise sales
Contract negotiation
Salesforce
Payments industry
Financial analysis
Executive reporting
Portfolio leadership
Revenue growth
Stakeholder engagement
Product roadmap
Risk mitigation
Cross-functional leadership
PCI DSS
NACHA

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Relationship Management
Enterprise Sales
Account Management
Salesforce
PCI DSS
NACHA
Visa
Mastercard
Interac
Excel
Power BI
Tableau
Revenue Growth
Contract Negotiation
Strategic Planning
C-suite Engagement
Portfolio Management
Financial Analysis
Executive Reporting
Professional Services
Product Roadmap
Risk Mitigation
Commercial Proposals
Business Reviews
Client Retention
Cross-selling
Enterprise Agreements
Statements of Work

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