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Client Experience Specialist
JFE Shoji Power Canada Inc.
Oakville, ON
Full-time
The Client Experience Specialist (CES) is responsible for delivering an exceptional client experience by serving as the primary point of contact for assigned accounts. The CES manages the…
Client Experience Specialist
JFE Shoji Power Canada Inc.
Oakville, ON
Full-time
The Client Experience Specialist (CES) is responsible for delivering an exceptional client experience by serving as the primary point of contact for assigned accounts. The CES manages the…
Added 10 hours ago
Account Specialist - Small Medium Business - Hybrid
Decisive Farming by TELUS Agriculture
Toronto, ON
Full-time
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Account Specialist (Hybrid) - Small Medium Business
TELUS
Burnaby, BC · Vancouver, BC · Kelowna, BC · Surrey, BC · Victoria, BC
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Account Specialist (Hybrid) - Small Medium Business
TELUS
Calgary, AB · Edmonton, AB
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Account Specialist - Small Medium Business - Hybrid
TELUS
Toronto, ON
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Account Specialist - Small Medium Business - Hybrid
TELUS
Toronto, ON
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Account Specialist - Small Medium Business - Hybrid
TELUS
Toronto, ON
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Account Specialist - Small Medium Business - Hybrid
TELUS
Toronto, ON
…succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the…
Added 20 hours ago
Account Specialist - 12-15-month contract
Allianz Partners
Cambridge, ON
Full-time
…success for strategic partners? Join Allianz Partners as an Account Specialist, where you’ll play a pivotal role in advocating for our partners, supporting their initiatives to optimize…
2. Hybrid Account Specialist
Edomey Janitorial & Building Services Ltd
BC · British Columbia, Canada
Full-time
…Connect. As we continue to grow, we are looking to hire a Hybrid Account Specialist for Edomey…
Key Account Service Specialist
ASSA ABLOY
Mississauga, ON
The Key Account Service Specialist is responsible for managing customer service workflows, monitoring the flow of work orders from acceptance to invoiced. Aid our client via email, phone…
Specialist Account Executive, Ad Sales
Uber
Toronto, ON
Full-time
…platform users-eaters, riders, and earners-with advertisers. As a Specialist Account Executive (Ads Enterprise), you will lead the Ad Sales strategy for a portfolio of top Enterprise…
Account Specialist
Royal Bank of Canada
Toronto, ON
Full-time
Ownr is looking for a dynamic Account Specialist to join our sales team. In this role, you will help simplify legal corporate structures and business compliance terminology for…
Account Specialist
RBC
Toronto, ON
Full-time
Ownr is looking for a dynamic Account Specialist to join our sales team. In this role, you will help simplify legal corporate structures and business compliance terminology for…
Account Specialist Team Lead - Nacelles and Aerostructures
Pratt & Whitney
Longueuil, QC
Full-time
Capacité à offrir un service client supérieur et à surpasser les attentes;
Account Specialist Team Lead - Nacelles and Aerostructures
RTX
Longueuil, QC
Full-time
Capacité à offrir un service client supérieur et à surpasser les attentes;
Account Specialist
TELUS
Toronto, ON
Meet Sarah, one of our top Account Specialists. A former customer-facing sales professional, Sarah built a territory of 45+ active clients in her first 12 months, sourced 60% of her…
Promotional Products Sourcing & Account Specialist
TPS Promotions & Incentives
Markham, ON
44,000 to 52,000 CAD / year
Full-time
As a Merchandiser & Sourcing Specialist you will be assisting account teams to select and propose the creative promotional products for some of the worlds’ largest and most exciting brands…
Client Service Specialist (Group Benefits)
People Corporation
Remote, Canada
Full-time · Remote
We are hiring a Client Service Specialist to join our GroupQuest team. In this role, you’ll play a key part in supporting brokers and clients by managing group benefits administration,…
French Bilingual Client Service Specialist
Fiserv
Remote, Canada
Full-time · Remote
At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client…
Senior Client Support Specialist - Digital Asset & Derivatives (Crypto)
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Client Support Specialist - Digital Asset & Derivatives (Crypto). Could It Be You?
Client Services Specialist
MNP
Calgary, Alberta · Edmonton, Alberta · Winnipeg, Manitoba · Regina, Saskatchewan · Saskatoon, Saskatchewan
Full-time
Make an impact as an experienced Client Services Specialist to join our Client Services team at MNP Digital. This is a high-impact, high-visibility role where you’ll take ownership of a…
Client Relationship Specialist
Focus Financial Partners
Montreal, QC
Full-time
…financial planning solutions to affluent individuals and families. Clients seek a long-term relationship with a trusted wealth manager to simplify their financial lives and manage their…
Senior Specialist, Strategic Account Intelligence
Hootsuite
Toronto, ON
Full-time
We’re looking for an Account Intelligence & Outbound Specialist to help us create meaningful outbound engagement and pipeline opportunities across priority global strategic accounts. You’ll…

Fiserv

French Bilingual Client Service Specialist

Remote, Canada

Full-timeRemote

$48,000.00-$60,000.00

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Provide Tier 2 support for product, billing, and account inquiries across various service channels to ensure a positive client experience. Responsibilities include responding to inbound calls, documenting interactions in the CRM, and collaborating with other departments for seamless service delivery.

Requirements

Requires at least 1 year of experience in client support, CRM usage (e.g., Salesforce, Zendesk), and troubleshooting billing or account issues in a regulated environment. Proficiency in Microsoft Office and experience with service level metrics are also required.

Experience

0 to 2 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

French Bilingualism
Client Support
Customer Service Operations
CRM Platforms
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing Resolution
Microsoft Excel
Microsoft Outlook
Microsoft Word
Queue Management
Case Management
Service Level Metrics
Conflict Resolution
Financial Services Support

Benefits

Paid statutory holidays
Recharge & Refuel vacation
Paid Sick Time program
Employee Assistance Program (EAP)
Living Proof recognition program
Employee Resource Groups
RRSP with 100% company match up to 5%
Non-Registered Savings Plan (NREG)
Employee Stock Purchase Plan (ESPP)
Extended health care and vision benefits
Dental coverage
Company-paid Basic Life and AD&D
Short-Term Disability income protection
Long-Term Disability income protection
Emergency medical coverage for travel

Minimum pay

$48,000

Maximum pay

$60,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Banking
CRM
Salesforce Service Cloud
Zendesk
Tier 2 Support
Case Management
Service Level Metrics
Microsoft Office
Excel
Financial Services
Bilingual
French
Customer Satisfaction
Account Troubleshooting
Billing Support
Workforce Systems
Queue Management
Regulated Environment

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

French Bilingual Client Service Specialist

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.

Provide accurate information on products, services, billing, and account details.
Troubleshoot and resolve customer issues efficiently, escalating when necessary.
Document all interactions in the CRM system accurately and in real time.
Meet or exceed performance targets, including call-handling time and customer satisfaction scores.
Stay informed about company products, services, and policies to provide knowledgeable support.
Handle complaints with empathy and provide appropriate solutions within guidelines.
Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have:
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply by Sep 20, 2026

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