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Added 7 mins ago
C
Claims Representative I, Property
Co-operators
Calgary, AB · AB · BC · Moncton, NB · Kingston, ON · North Bay, ON · Ottawa, ON · Thunder Bay, ON · Regina, SK · Edmonton, AB
- Full-time
Added 7 mins ago
Bilingual Senior Analyst, Operational Policies and Programs
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Office Location: Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)
Added 7 mins ago
Collections Agent
CMHC - SCHL
Ottawa, ON
…priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates…
Added 7 mins ago
PC
Virtual Relationship Manager (Hybrid)
Prospera Credit Union
Surrey, BC
- Full-time
Please note, this role will be expected to support a 6-day (M-S), extended hours operation with rotational shift patterns in a hybrid working environment with a weekly in-office working day.
Added 7 mins ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
We are looking for a Client Service Manager to join our team in our Victoria office!
Added 7 mins ago
S
Accounts Receivable - Fixed Term Contract (12 Months)
SECURE
Calgary, AB
- Temporary
2–3 years of experience in Accounts Receivable, Credit & Collections, or a related accounting or finance role.
Added 7 mins ago
AML Senior Associate
Standish Management
Halifax, NS
3+ years of experience in a client‐oriented professional office environment, preferably in a related industry
Added 22 mins ago
Performance Analyst
Canadian Natural
Calgary, AB
Make your mark while you grow your career! The Performance Analyst will ensure the accuracy and completeness of monthly accounting, forecasting and annual budgeting for the operating and…
Added 22 mins ago
Senior Associate, Finance & Strategy - Drive
DoorDash Canada
Toronto, ON
This role is hybrid in Toronto with some time expected in-office and some time remote.
Added 22 mins ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
Engineering/inside sales tasks – parts orders, accounting, selections, designs
Added 22 mins ago
QW
Product Manager
Quantum World Technologies Inc.
ON · Ontario, Canada
- Contract
Added 22 mins ago
HG
Junior Accounts Receivable Coordinator | Coordonnateur(trice) junior, comptes clients
Hagen Group
Baie-D'Urfé, QC
- Full-time
A bachelor’s degree, ideally in Commerce, Accounting, Finance, Operations, or a related field. Recent graduates are encouraged to apply.
Added 22 mins ago
Coordinator, Human Resources
Nippon Express Canada
Calgary, AB
Added 22 mins ago
Owen Sound - 310T Lead Hand Mechanic
Human Resources
Owen Sound, ON
Complete required record keeping associated with repairing vehicles, documenting parts usage, and accounting for repair times.
Added 22 mins ago
Farm Business Representative (Level 1)
G3 Canada Limited
Melville, SK
…works closely and collaboratively with all terminal and head office staff to achieve this customer experience…
Added 22 mins ago
SC
Financial Service Officer
Sydney Credit Union
Sydney Indian Reserve No. 28A, NS · Sydney, Nova Scotia
- Full-time
- Temporary
The Financial Service Office will be responsible for:
Added 22 mins ago
FI
Collateral Analyst
FP Inc.
Toronto, ON
- $30 to $47 CAD / hour
- Contract
Proficient in use of Microsoft Office suite (adept in Excel)
Added 22 mins ago
NI
Billing and Operations Analyst
Netcrawler Inc
Ajax, ON
- Full-time
Benefits: free parking at our Ajax office; free Netcrawler home internet; $1,000 annual health spending account (after probation)
Added 22 mins ago
S
Senior Consultant, Strategy (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Hybrid/In office: We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements.
Added 22 mins ago
S
Director, Commercial Leasing
SHAPE
Vancouver, BC
- Full-time
Work closely with all departments including operations, construction, tenant coordination, development, accounting and legal from prospecting to store opening
Added 37 mins ago
B
Associate Director
BMO
Toronto, ON · FCP
- Full-time
Bachelor’s degree required; Business Administration, Finance and Accounting preferred. Any other related discipline or commensurate work experience considered.
Added 37 mins ago
LG
Fleet Specialist
LaPrairie Group
Calgary, AB
- Full-time
- Assist accounting with equipment revenue and cost analysis.
Added 37 mins ago
F
Client Solution Internship - Toronto, Summer 2027
FactSet
Toronto, ON
- Full-time
Strong knowledge of Microsoft Office with Excel skills
Added 37 mins ago
F
Senior DevOps Engineer
Fig
Toronto, ON
- Full-time
Hybrid work environment: Balance of remote and in-office work (currently one day a week in Toronto), while maintaining strong collaboration.
Added 37 mins ago
R
Application Support – Global Equities
RBC
Toronto, ON
- Full-time
…risk management and settlement. You will be supporting front office, middle office (trade support / finance), and back office (operations) daily to ensure business functions run…

Fiserv

French Bilingual Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

French Bilingual Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.

Provide accurate information on products, services, billing, and account details.
Troubleshoot and resolve customer issues efficiently, escalating when necessary.
Document all interactions in the CRM system accurately and in real time.
Meet or exceed performance targets, including call-handling time and customer satisfaction scores.
Stay informed about company products, services, and policies to provide knowledgeable support.
Handle complaints with empathy and provide appropriate solutions within guidelines.
Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.

Experience that would be great to have:

Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

The specialist will resolve customer inquiries regarding products, billing, and accounts while maintaining high-quality support delivery. They are responsible for documenting interactions in the CRM and meeting performance targets for call handling and customer satisfaction.

Requirements

Candidates must have at least one year of experience in client support, CRM usage, and troubleshooting account or billing issues. Proficiency in Microsoft Office and the ability to work on-site in a professional, regulated environment are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Case management
Microsoft Office
Excel
Outlook
Word
Queue management
Financial services
Bilingual

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Inquiries
Troubleshooting
Service Level Metrics
Queue Management
Financial Services
Banking
Case Management
Microsoft Office
Excel
Outlook
Word
Bilingual
Customer Satisfaction
Operations
Technology
Business Administration

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