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Added 1 hour ago
M
Manager, Tax
MNP
Vancouver, BC
- Full-time
Deliver industry and technical expertise taxation and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 1 hour ago
AC
SAP S/4HANA Finance Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
…enterprise structure on the Universal Journal and rebuilds management reporting, consolidation and the period-end close. Reporting spans IFRS, ASPE and US GAAP. We need an SAP functional…
Added 1 hour ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
Cash Management and Tax: Bank statements, automatic reconciliation, cash positioning; Canadian GST/HST, PST and QST
Added 1 hour ago
AC
SAP S/4HANA Finance Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
…enterprise structure on the Universal Journal and rebuilds management reporting, consolidation and the period-end close. Reporting spans IFRS, ASPE and US GAAP. We need an SAP functional…
Added 1 hour ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
Our client is replacing legacy ERP systems with Microsoft Dynamics 365 Finance and Supply Chain Management across multiple business units. The program standardizes the chart of accounts,…
Added 1 hour ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
Cash Management and Tax: Bank statements, automatic reconciliation, cash positioning; Canadian GST/HST, PST and QST
Added 1 hour ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
Our client is replacing legacy ERP systems with Microsoft Dynamics 365 Finance and Supply Chain Management across multiple business units. The program standardizes the chart of accounts,…
Added 2 hours ago
IC
Human Resources Specialist (Recruitment & Talent Outreach)
International Civil Aviation Organization
Montreal, QC
- Full-time
The Recruitment, Classification and Post Management Section (RCP) is one of the Human Resources Sections within the Bureau of Administration and Services (ADB), responsible for the…
Added 3 hours ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Serve as a subject matter specialist in 500kV and 765kV transmission lines
Added 4 hours ago
Senior GRC Specialist
OCS Ontario Cannabis Store
Toronto, ON
We're looking for a Senior GRC Specialist to join our team.
Added 4 hours ago
C
Associate Insurance Advisor - Farm Specialist
Co-operators
Ponoka, AB
- Full-time
Identify referral opportunities for Life, Disability and Wealth Management services
Added 4 hours ago
Assistant / Associate / Full Professor - Master Teacher Program Co-Director, Department of Medicine
University of Toronto
Toronto, ON
…decades, The MTP has supported faculty members in developing the knowledge and practical skills required for their roles as teachers in health care settings, with a particular focus on…
Added 5 hours ago
SD
Beauty Specialist, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
A good knowledge of various beauty products and services available
Added 5 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Knowledge of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.
Added 5 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Oracle Cloud Integration Specialist with extensive experience in Oracle Fusion Cloud applications, Oracle Integration Cloud (OIC), Oracle Recruiting…
Added 5 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Oracle Cloud Integration Specialist with extensive experience in Oracle Fusion Cloud applications, Oracle Integration Cloud (OIC), Oracle Recruiting…
Added 5 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Knowledge of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.
Added 5 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Knowledge of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.
Added 5 hours ago
AE
Kitchen Cabinet Specialist
Alaa Eddin Kitchens & Millwork
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Kitchen Cabinet Specialist is a full-time, on-site role based in Etobicoke, ON. This role focuses on guiding clients through cabinetry options, explaining materials,…
Added 5 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 5 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Oracle Cloud Integration Specialist with extensive experience in Oracle Fusion Cloud applications, Oracle Integration Cloud (OIC), Oracle Recruiting…
Added 5 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 5 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 5 hours ago
SM
RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Data Analytical Specialist/Scientist with strong expertise in data science, advanced analytics, statistical analysis, predictive modelling, and…
Added 5 hours ago
SM
RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Data Analytical Specialist/Scientist with strong expertise in data science, advanced analytics, statistical analysis, predictive modelling, and…

Fiserv

French Bilingual Client Service Specialist

Mississauga, ON, Canada

$48,000.00-$60,000.00 · Full-time

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Job details

Pay: $48,000.00-$60,000.00
Job type: Full-time
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

French Bilingual Client Service Specialist

About this role:

At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.

What you’ll do:

Respond to inbound calls and customer inquiries promptly and professionally.

Provide accurate information on products, services, billing, and account details.
Troubleshoot and resolve customer issues efficiently, escalating when necessary.
Document all interactions in the CRM system accurately and in real time.
Meet or exceed performance targets, including call-handling time and customer satisfaction scores.
Stay informed about company products, services, and policies to provide knowledgeable support.
Handle complaints with empathy and provide appropriate solutions within guidelines.
Collaborate with team members and other departments to ensure seamless service delivery.

Experience you’ll need to have:

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.

Experience that would be great to have:

Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.
Post-secondary education in business, administration, or a related field.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires flexibility to work overtime

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply About employer

More about this job

Responsibilities

The specialist will resolve customer inquiries regarding products, billing, and accounts while maintaining high-quality support delivery. They are responsible for documenting interactions in the CRM and meeting performance targets for call handling and customer satisfaction.

Requirements

Candidates must have at least one year of experience in client support, CRM usage, and troubleshooting account or billing issues. Proficiency in Microsoft Office and the ability to work on-site in a professional, regulated environment are required.

Skills

Client support
Customer service
CRM
Salesforce Service Cloud
Zendesk
Troubleshooting
Billing
Account management
Case management
Microsoft Office
Excel
Outlook
Word
Queue management
Financial services
Bilingual

Benefits

Wellness program
Paid statutory holidays
Paid vacation
Paid sick time
Employee assistance program
Recognition program
Employee resource groups
RRSP with company match
Non-registered savings plan
Employee stock purchase plan
Extended health care
Vision benefits
Dental coverage
Basic life insurance
AD&D insurance
Short-term disability
Long-term disability
Emergency medical coverage

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Payments
Client Service
CRM
Salesforce Service Cloud
Zendesk
Billing
Account Inquiries
Troubleshooting
Service Level Metrics
Queue Management
Financial Services
Banking
Case Management
Microsoft Office
Excel
Outlook
Word
Bilingual
Customer Satisfaction
Operations
Technology
Business Administration

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