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Added 11 mins ago
TS
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Fisher & Paykel Appliances

Service Technician

BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

The Role

Perform service calls and repairs of Fisher & Paykel and DCS major home appliances and outdoor products that are both in warranty and out of warranty in customer homes, builder work sites, dealer showrooms or warehouses, and other designated locations while providing a premium customer experience.
Enhance the customer experience through first time completions, product expertise and genuine interest in resolving issues.
Handle escalated service issues and assist with deficiencies in builder projects.
Focus on customer first.
Support in Warehouse Repair associated with product returns and perform re-work and modifications on products requiring enhancements or corrective work prior to sale.
Initial startup in this position will be focused on learning and training within our workshop, performing ride-along with the field technician and working with the Regional Service Manager to gain a full understanding of our business.

You Will

Represent Fisher & Paykel with professionalism, a will do attitude and a sense of empathy and compassion.
Evaluate the products, determine the course of repairs, and provide an accurate estimate of such repairs to the customers
Maintain a clean and safe working environment at all times.
Update Field Service work orders, ensuring all service details, repair status, parts used, and relevant repair information are accurately recorded.
Maintain and manage truck stock spare parts inventory to support first-time completes, ensuring accurate inventory levels and completing regular cycle counts to maintain stock accuracy.
Research and order replacement parts required to maintain inventory
Collect and process all customer payments for services provided using the designated Point of Sale (POS) terminal.
Other duties as requested by your manager from time to time
Communicate openly with management in effort to create a continuous improvement business model.
Maintain all company issued equipment and ensure that it is safeguarded.
Meet or exceed company set metrics.
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You Have:

Valid driver’s license. Drivers abstract required.
High School diploma require
Trade school certification or post-secondary education would be an asset.
Must have valid Provincial appliance service gas certification.
Experience repairing major appliances.
Refrigeration, sealed systems experience.
ODP certification is required to perform work on refrigerant sealed systems. Experience and ability in the use of various hand tools and equipment in order to perform repairs.
Meet physical requirements associated with field service such as continuous bending and lifting up to 50 pounds.
Must be physically fit enough to lift and carry heavy equipment.
You may be required to crouch or squat to work on equipment for extended periods of time
Communication skills – strong verbal and written skills with the ability to actively listen.
Strong analytic and diagnostic skills
Computer skills – ability to use a computer or tablet and learn systems to perform required administrative duties.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

The base hourly range for this position is $25.00/hr- $30.00/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data

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More about this job

Responsibilities

Perform service calls and repairs on major home appliances in various locations while ensuring a premium customer experience. Manage truck stock inventory, process payments, and maintain accurate service records for all completed work.

Requirements

Requires a valid driver's license, provincial appliance service gas certification, and ODP certification for sealed systems. Candidates must have experience in major appliance repair and the physical ability to lift up to 50 pounds.

Skills

Appliance repair
Refrigeration
Sealed systems
Diagnostic skills
Customer service
Inventory management
Point of sale
Hand tools
Technical troubleshooting
Communication
Computer literacy
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Service Technician
Appliance Repair
Fisher & Paykel
DCS
Gas Certification
ODP Certification
Refrigeration
Sealed Systems
Inventory Management
Point of Sale
Field Service
Customer Experience
Technical Support
Diagnostic Skills
Preventative Maintenance
Safety Standards
Warehouse Operations

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