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fishRecruit Inc.

Ecommerce Operations Specialist

Toronto, ON, Canada
North York, ON, Canada

$47,000 to $50,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $47,000 to $50,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 1–2 years of experience in e-commerce, online retail, marketplace administration, or a similar operational role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Our client is looking for a detail-oriented and resourceful E-commerce Operations Specialist to support the daily operations of their online sales channels, primarily Amazon and Shopify.

This is a hands-on role focused on maintaining accurate product listings, coordinating order-related activities, responding to customer inquiries, and ensuring our e-commerce operations run efficiently.

The ideal candidate is organized, comfortable working across multiple systems, and enjoys solving problems. You'll work closely with our E-commerce Lead and internal teams to help keep products available, listings accurate, and customer issues resolved.

Key Responsibilities

1. Product Listings & Catalog Management

Create, upload, and maintain product listings on Amazon Seller Central and Shopify.
Update product titles, descriptions, keywords, images, pricing, and attributes using approved information.
Maintain product variations, SKUs, and catalog accuracy.
Review listing quality notifications and complete routine updates.
Identify missing or inconsistent product information and coordinate corrections with internal teams.
Support basic listing optimization using established guidelines and templates.

2. Amazon Account Maintenance

Monitor Amazon Seller Central for listing issues, suppressed products, and account notifications.
Assist with resolving deactivated listings and routine compliance requests.
Collect and submit approved product documentation, testing reports, and images as required.
Track outstanding issues and escalate unresolved or complex cases.
Maintain accurate records of listing status and corrective actions.

3. Customer Service & Order Support

Respond to customer inquiries through Amazon, Shopify, and customer service email.
Assist with returns, refunds, exchanges, and delivery-related issues according to company policies.
Monitor outstanding orders and coordinate with shipping and warehouse teams to resolve delays.
Escalate unusual customer issues or recurring fulfillment problems.
Maintain professional and timely customer communications.

4. Inventory & Fulfillment Coordination

Monitor inventory availability across online sales channels.
Identify low-stock, out-of-stock, or incorrectly listed products.
Assist with FBA and FBM shipment preparation, documentation, and tracking.
Coordinate routine inventory and fulfillment updates with the E-commerce Lead and warehouse teams.
Flag inventory discrepancies and shipping delays.

5. Reporting & Administrative Support

Update and maintain e-commerce trackers and operational reports.
Assist with collecting sales, inventory, listing, and order information.
Maintain organized product documentation and digital files.
Identify repetitive administrative tasks that could be simplified or automated.
Support other day-to-day e-commerce activities as assigned.

Qualifications

Required

1–2 years of experience in e-commerce, online retail, marketplace administration, or a similar operational role.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Excel and general computer applications.
Ability to manage multiple tasks, follow established procedures, and meet deadlines.
Strong written communication and customer service skills.
Comfortable learning new systems and troubleshooting routine issues.
Ability to work independently while collaborating with multiple departments.

Preferred

Experience with Amazon Seller Central or Shopify.
Familiarity with product listings, SKUs, variations, and inventory management.
Experience with ShipStation or similar shipping software.
Basic understanding of e-commerce product keywords and listing optimization.
Experience using AI tools to assist with repetitive administrative tasks.

What Success Looks Like

Product listings are accurate, complete, and maintained consistently.
Customer inquiries and returns are handled promptly.
Listing issues and compliance requests are identified and tracked.
Inventory and fulfillment issues are escalated before they become significant problems.
Operational records and reporting are current and reliable.
The E-commerce Lead has more time to focus on sales performance, product planning, and channel improvements.

What They Offer

Annual salary of $47,000–$50,000 CAD.
Opportunity to develop practical experience across Amazon, Shopify, and e-commerce operations.
Exposure to licensed sports merchandise, consumer products, and online retail.
A collaborative team environment with opportunities to expand responsibilities as the business grows.

All applications are reviewed by real people - we do not use AI or automated screening tools in our recruitment process.

Apply About employer

More about this job

Responsibilities

Maintain accurate product listings and Amazon account records, respond to customer inquiries, support orders and returns, and coordinate inventory and fulfillment activities across Amazon and Shopify. Keep operational trackers and documentation current, identify issues, and escalate problems to the appropriate internal teams.

Requirements

Requires 1–2 years of experience in e-commerce, online retail, marketplace administration, or a similar operational role, along with strong organizational, communication, and customer service skills. Candidates should be proficient in Excel, able to manage multiple tasks and troubleshoot routine issues, and comfortable working independently and across teams; Amazon Seller Central, Shopify, shipping software, and listing optimization experience are preferred.

Skills

E-Commerce Operations
Amazon Seller Central
Shopify
Product Listing Management
Catalog Management
Inventory Management
Customer Service
Order Support
Microsoft Excel
Written Communication
Organization
Attention To Detail
Problem-Solving
Shipping Coordination
Reporting
AI Tools

Benefits

Opportunity To Develop Practical E-Commerce Experience
Exposure To Licensed Sports Merchandise, Consumer Products, And Online Retail
Opportunities To Expand Responsibilities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Amazon Seller Central
Shopify
Microsoft Excel
ShipStation
Product Listings
Catalog Management
Product Variations
SKUs
Listing Optimization
Account Maintenance
Compliance Requests
Customer Service
Returns
Refunds
Order Support
Inventory Management
Fulfillment
FBA
FBM
Shipping Coordination
Operational Reporting
Product Documentation
Customer Communications
AI Tools
Online Retail

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