Ecommerce Operations Specialist

Our client is looking for a detail-oriented and resourceful E-commerce Operations Specialist to support the daily operations of their online sales channels, primarily Amazon and Shopify.

This is a hands-on role focused on maintaining accurate product listings, coordinating order-related activities, responding to customer inquiries, and ensuring our e-commerce operations run efficiently.

The ideal candidate is organized, comfortable working across multiple systems, and enjoys solving problems. You'll work closely with our E-commerce Lead and internal teams to help keep products available, listings accurate, and customer issues resolved.

Key Responsibilities

1. Product Listings & Catalog Management

• Create, upload, and maintain product listings on Amazon Seller Central and Shopify.
• Update product titles, descriptions, keywords, images, pricing, and attributes using approved information.
• Maintain product variations, SKUs, and catalog accuracy.
• Review listing quality notifications and complete routine updates.
• Identify missing or inconsistent product information and coordinate corrections with internal teams.
• Support basic listing optimization using established guidelines and templates.

2. Amazon Account Maintenance

• Monitor Amazon Seller Central for listing issues, suppressed products, and account notifications.
• Assist with resolving deactivated listings and routine compliance requests.
• Collect and submit approved product documentation, testing reports, and images as required.
• Track outstanding issues and escalate unresolved or complex cases.
• Maintain accurate records of listing status and corrective actions.

3. Customer Service & Order Support

• Respond to customer inquiries through Amazon, Shopify, and customer service email.
• Assist with returns, refunds, exchanges, and delivery-related issues according to company policies.
• Monitor outstanding orders and coordinate with shipping and warehouse teams to resolve delays.
• Escalate unusual customer issues or recurring fulfillment problems.
• Maintain professional and timely customer communications.

4. Inventory & Fulfillment Coordination

• Monitor inventory availability across online sales channels.
• Identify low-stock, out-of-stock, or incorrectly listed products.
• Assist with FBA and FBM shipment preparation, documentation, and tracking.
• Coordinate routine inventory and fulfillment updates with the E-commerce Lead and warehouse teams.
• Flag inventory discrepancies and shipping delays.

5. Reporting & Administrative Support

• Update and maintain e-commerce trackers and operational reports.
• Assist with collecting sales, inventory, listing, and order information.
• Maintain organized product documentation and digital files.
• Identify repetitive administrative tasks that could be simplified or automated.
• Support other day-to-day e-commerce activities as assigned.

Qualifications

Required

• 1–2 years of experience in e-commerce, online retail, marketplace administration, or a similar operational role.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel and general computer applications.
• Ability to manage multiple tasks, follow established procedures, and meet deadlines.
• Strong written communication and customer service skills.
• Comfortable learning new systems and troubleshooting routine issues.
• Ability to work independently while collaborating with multiple departments.

Preferred

• Experience with Amazon Seller Central or Shopify.
• Familiarity with product listings, SKUs, variations, and inventory management.
• Experience with ShipStation or similar shipping software.
• Basic understanding of e-commerce product keywords and listing optimization.
• Experience using AI tools to assist with repetitive administrative tasks.

What Success Looks Like

• Product listings are accurate, complete, and maintained consistently.
• Customer inquiries and returns are handled promptly.
• Listing issues and compliance requests are identified and tracked.
• Inventory and fulfillment issues are escalated before they become significant problems.
• Operational records and reporting are current and reliable.
• The E-commerce Lead has more time to focus on sales performance, product planning, and channel improvements.

What They Offer

• Annual salary of $47,000–$50,000 CAD.
• Opportunity to develop practical experience across Amazon, Shopify, and e-commerce operations.
• Exposure to licensed sports merchandise, consumer products, and online retail.
• A collaborative team environment with opportunities to expand responsibilities as the business grows.

All applications are reviewed by real people - we do not use AI or automated screening tools in our recruitment process.