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Added 3 mins ago
TE
Digital Client Experience Specialist
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
Empire Life is looking to hire a Digital Client Experience Specialist to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 3 mins ago
BT
IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
The IT Applications & Support Administrator II serves as a mid-level technical specialist bridging day-to-day end user support and enterprise application ownership within the End User…
Added 3 mins ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
…and engages philanthropists, foundations, and corporations to support our mission to serve thousands of skilled immigrants each…
Added 3 mins ago
EH
Guardians Care Specialist FT - East
Edgewood Health Network Inc
Head of Jeddore, NS · Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams…
Added 3 mins ago
EH
Guardians Care Specialist FT - West
Edgewood Health Network Inc
Nanaimo, BC · Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams…
Added 18 mins ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
NS
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 18 mins ago
MM
Benefits & Wellness Specialist
Manitoba Métis Federation
Winnipeg, MB
- Full-time
The MMF seeks to fill one full-time Benefits and Wellness Specialist position within our Human Resources Department located at 150 Henry Avenue in Winnipeg, MB. The Benefits & Wellness…
Added 18 mins ago
B
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
Concord, ON
- Full-time
…boundaries of gaming. If you are a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our…
Added 47 mins ago
IH
Family Practice Opportunities
Interior Health Authority
Nelson, BC
- Full-time
…Family Physician, Primary Care Network in a community-based access clinic supporting the Kootenay Boundary region of BC. The KB Access clinic was launched in 2025 serving the entire region…
Added 1 hour ago
CV
Event Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
The Event Specialist is responsible for managing relationships with assigned Chapters and leading the planning and execution of in-house member engagement events. This role provides…
Added 2 hours ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Reporting to the Director, IT, the IT Support Specialist provides advanced technical support to lawyers, legal assistants, and business professionals across the Firm. The role serves as a…
Added 2 hours ago
HH
Integrated Care Pathways Coordinator
Headwaters Health Care Centre
Orangeville, ON
- Full-time
…(RPN) – Integrated Care Pathways Coordinator drives coordinated access, clinical triage, and seamless navigation across priority clinical streams. Operating across priority pathways,…
Added 2 hours ago
C
Senior Network Engineering Specialist
CGI
Montreal, QC
- Full-time
…in network security, cloud technologies, and automation to support complex infrastructure projects and drive modernization…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Marc-des-Carrières, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Beloeil, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Boisbriand, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Boucherville, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 3 hours ago
T
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
- Full-time
…deliver enhanced technologies, processes, and capabilities to support our business & stakeholder needs. Strategic change management is a valued and evolving discipline, ready to take the…
Added 4 hours ago
BM
Brand Ambassador - Plinko
Brand Momentum
Temiskaming Shores, ON
- $19 CAD / hour
- Part-time
In-Store Product Sampler / Brand Ambassador (Event Activation Specialist)
Added 4 hours ago
EC
Business Solutions Specialist
East Coast Credit Union
Antigonish, NS
- Full-time
East Coast Credit Union is seeking a Full-time Business Solutions Specialist to join our team in central Nova Scotia! Reporting to the Supervisor, Business Solutions Specialist, you will be…
Added 4 hours ago
ML
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
The position is offered as an employment relationship. The firm provides multiple internal development paths, including specialist, leadership, institutional development, and partnership…
Added 5 hours ago
B
Senior Manager, Credit Risk Strategy Oversight
BMO
Toronto, ON · BMOPLACE
- Full-time
Access to senior leadership, cross‑functional partners, and complex analytical challenges that support ongoing career development.
Added 5 hours ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

Apply About employer

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

Apply About employer

More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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