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Added 3 mins ago
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Production & Technical Manager
Puratos
Mississauga, ON
- Full-time
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients headquartered in…
Added 3 mins ago
K
Key Lead (Calgary)
Knix
Calgary, AB
- $22.7 CAD / hour
- Part-time
…high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor.…
Added 3 mins ago
MS
President & CEO
MacDonald Search Group
Toronto, ON
- Full-time
…for commercial performance, financial results, organizational development and long-term business…
Added 4 mins ago
WS
Director of Marketing
Waterplay Solutions Corp
Kelowna, BC
- $140,000 to $165,000 CAD / year
- Full-time
You are a strategic, commercially minded marketing leader who connects marketing initiatives to business growth. You bring expertise in B2B demand generation, brand strategy, and sales and…
Added 4 mins ago
BI
Kingpin St Catharines - Kitchen Supervisor
Bingemans Inc
St. Catharines, ON
- Full-time
…years of successful event experience. We are Waterloo Region's leader in hospitality providing the very best in family entertainment. With amenities ranging from the Big Splash Water Park,…
Added 4 mins ago
HC
Accounts Receivable Specialist
Hartmann Canada Inc
Brantford, ON
- $63,000 to $68,000 CAD / year
- Full-time
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally…
Added 4 mins ago
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Hydrogeologist
AECOM
Winnipeg, MB
- $115,000 to $180,000 CAD / year
- Full-time
Preparation of workplans, proposals and cost estimates in support of business development.
Added 18 mins ago
AR
Regional General Manager, North
ABC Recycling
Burnaby, BC
- $140,000 to $180,000 CAD / year
- Full-time
…environmental necessities; operational needs; ability to sustain business operations; and business…
Added 19 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Beltline, Calgary, AB
- Part-time
Assist in ensuring staffing levels adequately meet business needs, only when requested
Added 33 mins ago
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Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $171,000 to $257,000 CAD / year
- Full-time
…the way companies virtualize their data centers. Nutanix, a leader in enterprise cloud, is looking for an outstanding Software Developer to join our Software Defined Security product team,…
Added 33 mins ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…resolution, performance management, organizational change, and…
Added 33 mins ago
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Senior Product Operations Manager
LiveKit
Canada
- Full-time
…coming in to establish the foundations of a new part of the business. As the team grows, the work that connects it (how we plan, set and measure goals, keep the roadmap honest, run our…
Added 33 mins ago
ZA
Lot Attendant- Stouffville Nissan - 26317
Zanchin Automotive Group
Whitchurch-Stouffville, ON
- Full-time
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Added 33 mins ago
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Vice President Information Technology
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
Reporting to a senior executive leader, this role offers the opportunity to shape enterprise technology strategy, strengthen data and cybersecurity capabilities, lead artificial…
Added 33 mins ago
PL
People and Culture Manager
Pomeroy Lodging
Calgary, AB
- Full-time
Are you a people-focused leader who thrives on building strong teams, creating positive workplace experiences, and driving culture forward? Then the People & Culture Manager role at the…
Added 33 mins ago
PL
Director of Sales and Marketing
Pomeroy Lodging
Calgary, AB
- Full-time
…proactive sales efforts by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key…
Added 34 mins ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
- Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement
Added 34 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Added 34 mins ago
E
Chief Operating Officer
Engaged
BC · British Columbia
- $203,000 to $243,000 CAD / year
- Full-time
This role is ideal for a leader who is committed to the mandate and understands that the work is larger than any one organization. You will bring a practical leadership style grounded in…
Added 47 mins ago
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Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 47 mins ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Ability to install, configure, troubleshoot, and support a wide range of endpoint software, hardware, operating systems, and business applications.
Added 47 mins ago
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Project Coordinator - Golden, BC
Norland
Golden, BC
- Full-time
Copcan Civil is a leader in civil contracting, construction management, environmental contracting, forestry, demolition, and aggregate sales across British Columbia. Our expertise spans a…
Added 47 mins ago
TT
Civil Engineering Technician
Tetra Tech
Whitehorse, YT
- Full-time
…of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more…
Added 47 mins ago
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Chef Manager
Dexterra
Oakville, ON
- Contract
Schedule and coordinate staff work assignments, taking into consideration business needs and the skills and abilities of individual staff members
Added 47 mins ago
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Sr. Director, ERP Supply Chain & SAP Technology Platforms, Orthopedics
Johnson & Johnson MedTech
NB · Brunswick, NB
- Full-time
…technology platform services and governance including application development and delivery, and operational support for cross-functional business operations for multiple SAP instances…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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