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Added 17 mins ago
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Automotive Customer Support Specialist (On-Site)
Concentrix
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Support Specialist! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences…
Added 17 mins ago
RH
Customer Service Representative
Reliance Home Comfort
Cambridge, ON
- Full-time
We are looking for passionate and dynamic individuals to join our team! In the role of Customer Solutions Specialist, your goal is to retain customers who have expressed an interest in…
Added 17 mins ago
SD
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Support Program and drive positive patient outcomes. Attention to customer key performance
Added 34 mins ago
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Senior Account Manager
XI Technologies Inc
Calgary, AB
- Full-time
Serve as an experienced mentor for XI’s account services team: participate in learning sessions with our Customer Success and Support team, collaborate with our Training Specialist and…
Added 34 mins ago
CI
Account Manager Specialist
Cowan Insurance Group
Hamilton, ON · Brantford, ON · Cambridge, ON · Woodstock, ON · Paris, ON
- Full-time
The role reports to the Director, Personal Insurance. The Account Manager Specialist will be responsible for working on complex accounts, providing guidance to clients with unique Insurance…
Added 34 mins ago
CI
Claims Specialist
Cowan Insurance Group
Hamilton, ON · Brantford, ON · Cambridge, ON
- Full-time
…insurers, adjusters and other internal service and sales teams to support fair, timely, and well-communicated outcomes. You are knowledgeable in the personal and commercial lines insurance…
Added 49 mins ago
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Liaison Engineering Specialist
FLEET CANADA INC
Fort Erie, ON
- $60,000 to $90,000 CAD / year
- Full-time
We are seeking a knowledgeable and detail-oriented Liaison Engineering Specialist to join our team at Fleet Canada Inc. The ideal candidate will have a strong background in aerospace…
Added 49 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Niagara Falls, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
CO
Admissions Specialist
CPA Ontario
Canada
- Full-time
CPA Ontario is currently in search of an Admissions Specialist to support complex and escalated international admissions files within the Registrar’s Office. In this role, you’ll serve as…
Added 1 hour ago
CO
Student Services Specialist (Contract)
CPA Ontario
Canada
- Contract
As Student Services Specialist, you will coordinate and review student and prospect applications, documents and work experience records within the Student Services business unit, working…
Added 1 hour ago
CO
Email Program Manager
CPA Ontario
Canada
- Full-time
…business stakeholders, you will oversee campaign operations, support channel governance and best practices, and serve as the organization's subject matter expert for email and SMS/MMS…
Added 1 hour ago
Payroll and HCM Implementation Consultant
CMiC
Toronto, ON
…communicated implementation of CMiC software. The HCM HRIS Specialist also plays a role in developing, the HCM project, working with HCM Support, Product Management, Development and…
Added 1 hour ago
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Luxury Destination Specialist - Tropics
Ultimate Jet Vacations
Remote, Canada
- Full-time
- Remote
We are seeking a highly motivated and experienced Luxury Destination Specialist - Tropics to join our team. This role involves servicing the clients of our travel agency partners, who cater…
Added 1 hour ago
UJ
Luxury Travel Advisor - Europe
Ultimate Jet Vacations
Remote, Canada
- Full-time
- Remote
We are seeking a highly motivated and experienced Luxury Destination Specialist - Europe to join our team. This role involves servicing the clients of our travel agency partners, who cater…
Added 1 hour ago
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ES Specialist
SLB
St. John's, NL
- Full-time
…discovering solutions, we hire talented, driven people and support them to succeed, personally and…
Added 2 hours ago
LC
Beauty Specialist, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
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Visual Merchandising Specialist | Champlain Place
lululemon
NB · Brunswick, NB
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 2 hours ago
LC
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Renfrew, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Renfrew, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Fonthill, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Fonthill, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Prescott, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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