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Added 17 hours ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Ltd
Milton, ON
- Full-time
…worldwide, we truly have Global reach. Together with customers and partners, we design solutions for the future using trend-setting connection and automation technology. Wherever they are…
Added 23 hours ago
C
Process Improvement Specialist
CBRE
Toronto, ON
- Full-time
Spearhead the Energy Smart Operations initiatives and the associated metrics
Added 1 day ago
JC
HVAC Controls Service Technician
Johnson Controls
London, ON
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 1 day ago
A
Electrical Designer
Actalent
Red Deer, AB
- $43 to $48 CAD / hour
- Contract
This role is well suited for someone who enjoys detailed electrical design work and takes pride in producing high-quality, construction-ready drawing packages. The successful candidate will…
Added 1 day ago
A
New Graduate - Electrical Engineering 2027
AtkinsRéalis
Calgary, AB · Vancouver, BC · Winnipeg, MB · Bedford, NS · Toronto, ON
- Full-time
Process Engineering and Automation: Develop control systems to automate processes.
Added 1 day ago
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Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
Fixed Income Technology is seeking a strong, motivated senior technology leader to be part of Global Trading Solutions’ Commodities Technology team. The individual would be responsible for…
Added 1 day ago
A
Ingénieur éLectrique - Electrical Engineer
Actalent
Montreal, QC
- $50 to $67 CAD / hour
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Translate client needs into precise technical requirements and engineering solutions for projects varying in complexity.
Added 1 day ago
B
Intern, Aftermarket Programs (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 1 day ago
GF
Electronics Engineer, Diagnostics and Data Acquisition
General Fusion
Vancouver, BC
- Full-time
Established in 2002, General Fusion (NASDAQ: GFUZ) is a leader in the global race to commercialize fusion energy, and the first publicly listed fusion company. We are pursuing a uniquely…
Added 1 day ago
F
Documentation & Enablement Specialist
FISPAN
Vancouver, BC
- Full-time
Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank.…
Added 1 day ago
R
SCADA Transmission Engineer
Raise
Burnaby, BC
- Full-time
…needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in…
Added 1 day ago
DC
Ingénieur principal en solutions PLC
Distech Controls
Brossard, QC
- Full-time
Acuity Intelligent Spaces (AIS) is an innovation leader in building, refrigeration, industrial automation, and energy management solutions, delivering technologies and services that…
Added 1 day ago
AC
Lead Customer Project Support Engineer
ALTEN Canada
Markham, ON
- Full-time
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 1 day ago
W
Principal Process Automation Engineer
Worley
Pickering, ON
- Full-time
Worley Consulting is a global group of consultants, scientists, engineers, and digital experts dedicated to solving the world’s critical infrastructure, environmental, energy, and resource…
Added 1 day ago
US
Laboratory Technician - Building Envelope
UL Solutions
Toronto, ON
- Full-time
…new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps…
Added 1 day ago
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Technical Sales Representative - Valves & Automation
CGIS (CG Industrial Specialties)
AB · Edmonton, AB
- Full-time
At CGIS, we're proud to be a Canadian leader in high-performance valves and automation, and even prouder of our people. Here, the application dictates the valve.
Added 1 day ago
NA
Plant Manager
Nelson/Kraft and Associates
Peterborough, ON
- Full-time
The ideal candidate is an experienced manufacturing leader who combines plant-floor credibility with the judgment to build for scale. They are energized by an environment where the business…
Added 1 day ago
Laboratory Technician - Building Envelope
UL Solutions
Toronto, ON
…new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps…
Added 1 day ago
W
Principal Process Automation & Controls Engineer
Worley
Calgary, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 day ago
Manager, Supply Chain Contract Excellence
Celestica International LP
Toronto, ON
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply…
Added 1 day ago
Director, Systems & Data Transformation
Munich Re
Toronto, ON
HSB Canada, part of Munich Re, is Canada’s premier engineering-driven specialty insurer - bringing deep technical expertise to help clients stay ahead of complex, emerging, and…
Added 1 day ago
SG
Electrical Engineer & Project Manager, BESS
Socomec Group
Brampton, ON
- Full-time
Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.
Added 1 day ago
SG
Software/Firmware Development Engineer
Socomec Group
Brampton, ON
- Full-time
Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.
Added 1 day ago
SG
Senior Automation Engineer
Socomec Group
Brampton, ON
- Full-time
Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.
Added 1 day ago
GI
Project Coordinator
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Maverick Place, Paradise, NL
- Full-time
Join the GIP Technical Solutions team, a leader with over 50 years of experience providing exceptional electrical and mechanical services to the marine, oil and gas, and heavy industrial…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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