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Added 29 mins ago
ES
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Operational Risk Management is a component of the IT Project Management department responsible for risk identification and mitigation across enterprise operational and resiliency…
Added 29 mins ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leverage project management frameworks to identify and manage timelines and budgets.
Added 29 mins ago
R
Advisor - Analyst, Logistics Strategy and Optimization (Hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
With a strong understanding of supply chain operations, the analyst serves as a subject matter expert for stakeholders by assessing the operational and financial impacts of decisions and…
Added 29 mins ago
AL
Proposal Specialist
Allteck Limited Partnership
Surrey, BC
- Full-time
Coordinate cross-functional bid teams, facilitating communication between Proposals, Project Management, Estimating, and Operations stakeholders throughout the pursuit lifecycle.
Added 1 hour ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
…may provide feedback on changes to processes to direct-line management, standards management teams, and/or project, program, or special initiative…
Added 1 hour ago
MS
General Manager_High-End Furniture Store
Must Société
Laval, QC
- Full-time
…Meuble, and Jardin de Ville, the brand supports every design project with an inspiring selection, expert guidance, and a personalized…
Added 1 hour ago
TU
Recruitment Sales Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…develops and maintains recruitment-related customer relationship management (CRM) systems, reporting tools and processes, analyzes recruitment pipelines and program performance, and…
Added 1 hour ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…strategic thinker with strong analytical, communication, and project management skills who thrives in a collaborative, agile…
Added 2 hours ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Expert level knowledge of the Salesforce object model in conjunction with SOQL and SOSL.
Added 2 hours ago
UO
Recruitment Sales Specialist
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…develops and maintains recruitment-related customer relationship management (CRM) systems, reporting tools and processes, analyzes recruitment pipelines and program performance, and…
Added 2 hours ago
OC
Business Development Manager
Ontario Centre of Innovation
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
…and executing engagement plans; capturing key personal and project information related to contacts, grants and private-sector investments; engagement with Regional Innovation Centres…
Added 2 hours ago
KA
Parts Counter Support
KF Aerospace
Kelowna, BC
- $21.18 to $25.65 CAD / hour
- Full-time
…highly skilled workforce. Our passion for our craft fuels every project we…
Added 2 hours ago
RG
Marketing Coordinator
Roper Greyell LLP
Vancouver, BC
- Full-time
Strong project management skills with the ability to multi-task and prioritize effectively.
Added 3 hours ago
UI
Client Relationship Manager
Util-Assist Inc.
Newmarket, ON
- Full-time
Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.
Added 3 hours ago
HG
Innovation Poduct Developer
Hendriks Greenhouses
Lincoln, ON
- $65,000 CAD / year
- Full-time
Strong project management, prioritization and organizational abilities
Added 3 hours ago
G
Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Baie-D'Urfé, QC
- Full-time
Added 3 hours ago
DU
Senior Finance Manager
Dalhousie University
Halifax, NS
- Full-time
Expert financial management skills, including developing and monitoring complex, multi-million-dollar budgets, forecasting, and financial reporting.
Added 4 hours ago
G
Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Montreal, QC
- Full-time
We are seeking a Quality Assurance Specialist, Project Compliance, to play a key role in providing independent quality and compliance oversight for strategic site and product projects…
Added 4 hours ago
AF
Senior Manager Risk, Capital Markets
ATB Financial
Calgary, AB
- Full-time
Functioning as the First Line of Defence (FLOD) risk and internal controls subject matter expert within ATB Cormark Capital Markets (CCM), you will report directly to the Managing Director…
Added 4 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Excellent project management, problem solving and analytical skills
Added 4 hours ago
C
Software Development Engineer in Test
CIBC
Toronto, ON
- Full-time
…you’ll be working within the scrum Agile team for one of the program following the Agile sprint delivery in CIBC’s Technology team, creating, maintaining and executing Automation testing…
Added 4 hours ago
D
Operations Excellence Specialist (Temporary)
Dialogue
Montreal, QC
- Temporary
Eventually becoming a subject-matter expert in Mental Health and Employee Assistance Program (EAP) services, and ensuring the ongoing accuracy of various internal program documents.
Added 4 hours ago
A
Senior Workday ERP Analyst- FR
Altasciences
Laval, QC
- Full-time
Serve as a senior functional administrator and subject matter expert for Workday Adaptive Planning.
Added 4 hours ago
A
Senior Workday ERP Analyst- FR
Altasciences
Montreal, QC
- Full-time
Serve as a senior functional administrator and subject matter expert for Workday Adaptive Planning.
Added 5 hours ago
F
Documentation & Enablement Specialist
FISPAN
Vancouver, BC
- Full-time
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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