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Added 2 mins ago
LC
Warehouse manager
LUNATECH CONSULTING LTD.
Edmonton, AB
- From $50 CAD / hour
- Full-time
- On-site
Provide input into product design where goods or services must be tailored to suit client's needs
Added 10 mins ago
BD
Senior buyer - purchasing
Batteries Dixon Inc.
Montréal, QC
- From $38.5 CAD / hour
- Full-time
- On-site
Added 42 mins ago
AE
Patternmaker-upholsterer
Ameublement Elran
Pointe-Claire, QC
- $33 to $35 CAD / hour
- Full-time
- On-site
Recommend measures to improve productivity and product quality
Added 57 mins ago
L
3D Designer - Retail Brand Creative
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 57 mins ago
AS
Applied Scientist, Tax Engine
Amazon Science
Vancouver, BC
- Full-time
…that helps increase the accuracy of Tax classification based product information in Amazon catalogue making it the biggest and most challenging tax classification using Machine learning…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
Added 1 hour ago
L
Educator | Willowbrook Mall Langley
lululemon
BC · British Columbia, Canada
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 1 hour ago
L
Full-Time Educator | WHARF ST.
lululemon
Victoria, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 1 hour ago
L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 1 hour ago
L
Community Specialist | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 1 hour ago
L
Community Specialist | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 1 hour ago
GL
Assistant Store Manager
Guess?, LLC.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the…
Added 1 hour ago
EI
Hardware Engineering Intern (Sensor Systems)
Enable Inclusion
Sudbury, ON · Greater Sudbury, ON
- Full-time
Our current product is an adaptive hearing device for people who cannot afford commercial hearing aids. The device uses an onboard microphone array to sense its environment, a pressure…
Added 1 hour ago
TT
Delivery Lead (Montreal / Hybrid)
TECH TALENTS AGENCY
Montreal, QC
- Full-time
Coordinate closely with Engineering, Product, QA, and Business stakeholders.
Added 1 hour ago
I
Warehouse Associate – Toronto, ON
IDN
Toronto, ON
- Full-time
…and buying power of a national organization along with local product availability and personal customized…
Added 1 hour ago
Seasonal Ambassador - Guildford Town Centre
Lush Handmade Cosmetics
Surrey, BC
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate…
Added 1 hour ago
LF
Seasonal Ambassador - Guildford Town Centre
Lush Fresh Handmade Cosmetics North America
Surrey, BC
- Contract
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate…
Added 1 hour ago
LF
Warehouse Associate (full-time hourly)
Leons Furniture Limited
Brampton, ON
- Full-time
…industry because of their professionalism, integrity, skilled product handling, and commitment to providing our customers with the ultimate buying…
Added 1 hour ago
LF
Sales Associate (full-time)
Leons Furniture Limited
Coquitlam, BC · Langley (District), BC · Richmond, BC
- Full-time
Added 1 hour ago
LF
Assistant Warehouse Manager FT Salary
Leons Furniture Limited
Burlington, ON · Hamilton, ON · Mississauga, ON
- Full-time
Ensuring the accurate and secure handling of product; balancing a large inventory
Added 1 hour ago
LF
Sales Associate (full-time)
Leons Furniture Limited
NS
- Full-time
…engaging with customers to understand their needs, providing product knowledge, and guiding them through the purchasing process to ensure satisfaction. The Sales Associate will maintain a…
Added 1 hour ago
LF
Warehouse Associate (part-time hourly)
Leons Furniture Limited
London, ON
- Part-time
…industry because of their professionalism, integrity, skilled product handling, and commitment to providing our customers with the ultimate buying…
Added 1 hour ago
LF
IT Developer
Leons Furniture Limited
Toronto, ON
- Full-time
Application developer role is to transform business ideas and concepts into functional, reliable applications. Application developer is responsible to ensure that the solution accurately…
Added 1 hour ago
LF
Warehouse Associate (full-time hourly)
Leons Furniture Limited
Welland, ON
- Full-time
…industry because of their professionalism, integrity, skilled product handling, and commitment to providing our customers with the ultimate buying…
Added 1 hour ago
LF
Warehouse Associate (part-time hourly)
Leons Furniture Limited
Kelowna, BC
- Part-time
…industry because of their professionalism, integrity, skilled product handling, and commitment to providing our customers with the ultimate buying…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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