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Added 5 mins ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…Senior Mechanical Design Engineer. The successful candidate will lead the design, analysis, development, production, maintenance and upgrades of large antenna systems. Projects will include…
Added 6 mins ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Work with teams to help create and review estimates for technical solutions and software development.
Added 6 mins ago
VS
Project Manager, Special Projects
Volker Stevin Canada
Calgary, AB
- Full-time
Reporting to the Manager of Special Projects, the Project Manager will lead complex, multi-disciplinary civil construction projects involving a range of infrastructure, structural,…
Added 6 mins ago
Delivery Driver
Grimco Canada Inc.
Toronto, ON
Computer literate: Printing Tickets, Shipping Software, MS Office Suite, Internet Navigation, and ERP system experience.
Added 6 mins ago
GC
Sales Representative
Grimco Canada Inc.
Dartmouth, NS
- $45,000 to $60,000 CAD / year
Lead Generation: Regularly generate and submit leads for the Hardware & Software team.
Added 21 mins ago
GF
Electronics Engineer, Diagnostics and Data Acquisition
General Fusion
Vancouver, BC
- Full-time
This is a senior-level individual contributor position, serving as the technical lead for the electronics group with opportunities for expanded leadership scope as the team grows. The…
Added 21 mins ago
KG
Director - Geological Data & Database Management
Kinross Gold Corporation
Toronto, ON
- Full-time
Lead selection, configuration, and lifecycle management of database software and related tools, in partnership with IT.
Added 21 mins ago
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Senior Scrum Master
ReVisionz
Calgary, AB
- Contract
Experience supporting software development, platform implementation or data and information management teams
Added 21 mins ago
KG
Principal Rock Mechanics Engineer
Kinross Gold Corporation
Toronto, ON
- Full-time
Lead the identification, assessment, communication, and mitigation of geotechnical hazards and risks across underground operations, projects, and studies.
Added 21 mins ago
QI
Staff ASIC Verification Engineer, Low Power AI
Qualcomm Innovation Center, Inc.
Markham, ON
- Full-time
Lead complex debug activities through the development cycle (pre and post-silicon)
Added 21 mins ago
MC
Mechanical Commissioning Associate
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Regina, SK
- Full-time
Reports to: Lead Data Centre Commissioning Agent
Added 21 mins ago
EP
Senior Technical Designer
Earthscape Play
Wallenstein, ON
- $75,000 to $90,000 CAD / year
- Full-time
Lead post-concept technical design for low-volume and custom timber structures, translating upstream artistic intent into precise production drawings optimized for downstream fabrication,…
Added 21 mins ago
AI
Manager, Financial Reporting
AutoCanada Inc.
Edmonton, AB
- Full-time
Lead the preparation and review of monthly, quarterly, and annual consolidated financial statements and related supporting schedules.
Added 21 mins ago
AU
Manager, Marketing
Algoma University
Sault Ste. Marie, ON · Brampton, ON
- $91,863 to $114,829 CAD / year
Lead the development, implementation, and day-to-day management of the annual institutional enrolment marketing plan and brand growth under the overall direction of the Director.
Added 21 mins ago
SE
Customer Service Representative
Safety Express Ltd
Edmonton, AB
- $24.5 to $26 CAD / hour
- Full-time
…operations team to acquire freight quotes through our transportation…
Added 21 mins ago
R
Senior Scrum Master
ReVisionz
Remote, Canada
- Contract
- Remote
Experience supporting software development, platform implementation or data and information management teams.
Added 21 mins ago
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Concepteur électrique / Electrical Designer
Wabtec
Montreal, QC
- Full-time
Added 36 mins ago
M
Regional Sales Manager - Ontario
Medfar
Toronto, ON
- Full-time
As the Regional Sales Manager, Ontario, reporting to the Senior National Sales Director, you will lead MEDFAR’s commercial growth across Ontario. You will own the regional sales strategy,…
Added 36 mins ago
VC
Community Liaison Worker, Integrated Care Team - Groundspring Primary Care
Vancouver Coastal Health
Vancouver, BC
- $33.49 to $35.31 CAD / hour
- Temporary
Ability to operate related equipment including applicable software applications.
Added 36 mins ago
VC
Receptionist/Clerk/Typist
Vancouver Coastal Health
Vancouver, BC
- $26.31 CAD / hour
- Temporary
…and typing non-technical material utilizing wordprocessing software as well as investigating and performing corrections to computerized patient information utilizing the Radiology and…
Added 50 mins ago
N
Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $171,000 to $257,000 CAD / year
- Full-time
Development is in a Linux based environment. The backend software is written in Python and Golang. Tools like git, open source libraries, etc. are used for regular product and test…
Added 50 mins ago
E–
Vice President Information Technology
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
Lead major software selection, implementation, optimization, and retirement initiatives from planning through stabilization.
Added 50 mins ago
VC
Receptionist/Clerk/Typist
Vancouver Coastal Health
Vancouver, BC
- Full-time
…and typing non-technical material utilizing wordprocessing software as well as investigating and performing corrections to computerized patient information utilizing the Radiology and…
Added 50 mins ago
TR
Interior Designer
Taylor Ryan Executive Search Partners
Burnaby, BC
- $110,000 to $130,000 CAD / year
- Full-time
The Store Designer – Canada will oversee the development of practical, commercially viable store designs that support the company's continued growth and operational success across Canada.
Added 1 hour ago
D
Chef Manager
Dexterra
Oakville, ON
- Contract
Lead a team by delegating tasks and ensuring best practices are followed

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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