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Added 8 mins ago
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Recruitment Advisor
Worley
AB · Edmonton, AB
- Full-time
…careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants, power-stations and other…
Added 8 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 8 mins ago
SD
Pharmacist
Shoppers Drug Mart
Ottawa, ON
- Full-time
…than 1,200 stores across Canada. The organization combines professional expertise with personalized service, striving to deliver a positive experience for every customer. Shoppers Drug Mart…
Added 8 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 8 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
This position requires a versatile audit professional who is comfortable working across financial, operational, and technology environments. The successful candidate will evaluate the…
Added 8 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 37 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
1-2 years’ experience in a large volume foodservice operation. Preference will be given to applicants who have previous serving experience. Experience working with POS systems is required
Added 37 mins ago
GE
Hotel 1st Cook Little Chief 1pm to 9:30 Pm
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Food Truck Handler / Cook is responsible for ensuring the vehicle, cooking equipment, food, supplies and operating systems are properly secured before transportation and safely operated…
Added 37 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
1-2 years’ experience in a large volume foodservice operation. Preference will be given to applicants who have previous serving experience. Experience working with POS systems is required
Added 37 mins ago
Part-Time Technical Designer - Fashion / Apparel
The Uniform Atelier
Toronto, ON · Greater Toronto Area, Canada
We are seeking a detail-oriented and collaborative Technical Designer to support our fashion design and product development process across multiple apparel categories.
Added 1 hour ago
LA
Industrial Electrician (Afternoon Shift)
Longboard Architectural Products
Abbotsford, BC
- Full-time
This role is responsible for installing, maintaining, troubleshooting, and repairing industrial electrical systems and equipment to support safe and efficient operations. The Electrician…
Added 1 hour ago
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Technical Support Representative (On-site)
Concentrix
Belleville, ON
- Full-time
Handle inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and hardware issues.
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Victoria, BC
- Part-time
Assist in prescription preparation to company's standards and professional services
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Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Fort McMurray, AB
- Part-time
Assist in prescription preparation to company's standards and professional services
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Pharmacist - CPS
Loblaw Companies Limited
Moncton, NB
- Full-time
Potential licensing assistance to financially support licensing costs (role dependent)
Added 1 hour ago
LC
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Full Time Evening
Loblaw Companies Limited
Toronto, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Full Time Day
Loblaw Companies Limited
Prescott, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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