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Added 14 mins ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Coordinate with the Field Operations Lead to plan logistics, staffing, and internal resources for northern Ontario project delivery.
Added 14 mins ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Coordinate with the Field Operations Lead to plan logistics, staffing, and internal resources for northern Ontario project delivery.
Added 14 mins ago
DE
LEAD TECHNOLOGY INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Chief Technical Officer, the Lead Technology Integrator (AV) will be responsible for leading technical installation and construction projects, set up & configuration,…
Added 14 mins ago
W
Principal Process Automation Engineer
Worley
Toronto, ON
- Full-time
Practical consulting experience - including scoping, selling, and delivery.
Added 14 mins ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
…internal character art leads and external vendors. Establish clear delivery milestones, track SLAs and ensure optimized timeline is precisely met by…
Added 14 mins ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
…internal character art leads and external vendors. Establish clear delivery milestones, track SLAs and ensure optimized timeline is precisely met by…
Added 15 mins ago
C
Plant Manager
Carlisle
Crossfield, AB
- Full-time
…facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People, and all aspects of continuous improvement. Serve as the key interface with a variety of support…
Added 15 mins ago
GF
Lead Editor
Glass Factory
Montreal, QC
- Full-time
We’re looking for a Lead Editor. This person will be responsible for leading the visual identity and output of the company across long-form video, short-form video, motion graphics,…
Added 15 mins ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
Lead or participate in organizational diagnostics on financial processes, financial consolidation, planning, budgeting, forecasting, management reporting and dashboard
Added 31 mins ago
K
Senior Director, Solutions Engineering
Kindsight
Remote, Canada
- $240,000 to $280,000 CAD / year
- Full-time
- Remote
Lead and develop a high-performing Solutions Engineering team responsible for custom demonstrations, technical discovery, use-case mapping, and technical pre-sales engagements.
Added 31 mins ago
K
Senior Software Engineer, Payments
Kindsight
Remote, Canada
- $120,000 to $150,000 CAD / year
- Full-time
- Remote
…Engineer will help shape the overall system architecture and technical direction, you will be expected to independently take a Payments problem or capability, design the solution, own the…
Added 45 mins ago
FC
Production Scheduler
FLEET CANADA INC
Fort Erie, ON
- $20 to $26 CAD / hour
- Full-time
Release jobs to the shop floor on time, using acceptable release time fences, batch sizes, lead times, and delivery dates.
Added 45 mins ago
FC
NDT Inspector
FLEET CANADA INC
Fort Erie, ON
- $20 to $27 CAD / hour
- Full-time
We are currently launching an exciting new program and are seeking bright, talented individuals who are eager to lead and grow with our evolving organization. Our culture is grounded in…
Added 45 mins ago
IC
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
- $130,000 to $150,000 CAD / year
…infrastructure engineering, DevSecOps, and emerging AI platform delivery - sitting within InfoTrack’s Global IT team and working closely with engineering squads across Australia, the US,…
Added 1 hour ago
X
Software Developer - Backend (Intermediate to Senior)
Xanadu
Toronto, ON
- Full-time
Experience in a technical lead capacity or overseeing the delivery of complex, multi-stakeholder projects.
Added 1 hour ago
X
Software Development Manager
Xanadu
Toronto, ON
- Full-time
As a Software Development Manager, you will employ a robust managerial toolbox to independently lead a software development team, typically supporting up to 10 direct reports. This is…
Added 1 hour ago
X
Sr. Technical Engagement Manager, Algorithms and Applications
Xanadu
Toronto, ON
- Full-time
As Xanadu's Technical Engagement Manager (TEM), Algorithms and Applications, you will lead the growth of our pipeline of commercial algorithms and applications research projects. You will…
Added 1 hour ago
X
Director, Total Rewards
Xanadu
Toronto, ON
- Full-time
Xanadu is looking for a Director, Total Rewards to lead the evolution and day-to-day delivery of our global compensation, equity and benefits programs.
Added 1 hour ago
X
Senior Data Scientist – Decision Intelligence
Xanadu
Toronto, ON
- Full-time
As a Senior Data Scientist, you will lead the design and development of a unified decision intelligence product that fuses data from across Xanadu's R&D efforts – fabrication, device…
Added 1 hour ago
X
Lead Engineer - Laser Systems
Xanadu
Toronto, ON
- Full-time
The Lead Engineer will architect and build the ultra-stable, low-noise laser engines powering the world’s first fault-tolerant photonic quantum computers, acting as both a system architect…
Added 1 hour ago
X
Sr. Packaging NPI Engineer
Xanadu
Toronto, ON
- Full-time
Project Management: Manage multiple NPI projects concurrently, ensuring timely delivery and strict adherence to all technical specifications.
Added 1 hour ago
X
Technical Project Manager
Xanadu
Toronto, ON
- Full-time
We are looking for a motivated and technically capable Technical Project Manager (TPM) to join our Engineering / Program Management team in Toronto to help drive complex engineering…
Added 1 hour ago
CO
Director, Research and Thought Leadership
CPA Ontario
Canada
- Full-time
Reporting to the EVP, Chief Communications & Sustainability Officer, the Director, Research & Thought Leadership will lead the development and evolution of CPA Ontario's thought leadership…
Added 1 hour ago
ES
Senior Solution Architect
EPAM Systems
Toronto, ON
- Full-time
Working onsite with the client's business and technical stakeholders, you will shape practical solutions, guide delivery teams, and build trusted relationships. This high-visibility role…
Added 3 hours ago
AE
Environmental Scientist (Intermediate)
Associated Engineering
Regina, SK
- Full-time
…office. In this role you will be responsible for providing technical expertise, supporting project delivery including project management, and providing leadership and mentorship within…

FISPAN

Documentation & Enablement Specialist

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

Apply About employer

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Job details

Pay: With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
A Bachelor’s degree in English or Communications, Technology or related field
Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

You will bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate documentation. Additionally, you will manage the documentation lifecycle for product releases and design compelling training materials for both technical and non-technical audiences.

Requirements

The ideal candidate has a background in technical writing with proficiency in tools like Jira, Confluence, and Markdown. A Bachelor’s degree in English, Communications, Technology, or a related field is required, along with strong communication and organizational skills.

Skills

Technical writing
API documentation
Jira
Confluence
Markdown
HTML
CSS
Git
Project management
Instructional design
Communication
ERP systems
Banking APIs
UI/UX mockups
Data analysis

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Catered team lunches

Visa sponsorship

Not detected in the job text

Keywords

FinTech
SaaS
API Documentation
Technical Writing
Jira
Confluence
Archbee
Markdown
HTML
CSS
Git
ERP
Banking
Navattic
LMS
UI/UX
Product Documentation
Enablement
Customer Success
Automation
AI
Embedded Finance
Content Management System
Project Management
Training Materials

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