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Added 1 month ago
IC
Security Operations, Specialist
Interac Corp.
Toronto, ON
- Full-time
…Furthermore, you will be participating in the investigation, development and delivery of new strategic security initiatives, that will achieve the needs of the…
Added 1 month ago
R
Senior Architect
RevelHouse|
Toronto, ON
- Full-time
Project and team leadership: Oversee day-to-day project execution, monitor schedules, scope, and fees, track deliverables, and mentor intermediate and junior team members.
Added 1 month ago
GIS Specialist
Government of Alberta
AB
The Ministry of Energy and Minerals is responsible for sustaining the interests of Albertans through the stewardship and responsible development of energy and mineral resource systems.
Added 1 month ago
PE
Intermediate/Senior Industrial Control Systems Engineer/Technologist - VAN-1067
PBX Engineering
Vancouver, BC
- $95,000 to $130,000 CAD / year
- Full-time
Conduct site inspections and software development or construction progress reviews
Added 1 month ago
FF
40040: Service Center Manager I
FedEx Freight
Rosser, MB
- Full-time
Intermediate knowledge of Microsoft Office Software (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
Added 1 month ago
B
Junior Interior Designer
BGIS
Ottawa, ON
- Full-time
…resources in information gathering, space planning and design development activities for complex projects as well as working drawings for low complexity design…
Added 1 month ago
YU
Outreach Coordinator
York University
Toronto, ON
- Contract
…Off-Campus Housing, the Outreach Coordinator provides support in the development and implementation of marketing initiatives to improve the recruitment and retention of students in York…
Added 1 month ago
TC
RPA Business Systems Analyst
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Assist in the implementation and oversight of IT systems by provisioning RPA bots in development, testing, and production environments.
Added 1 month ago
EC
Customer Service Representative
EMCO Corporation
Edmonton, AB
- $40,000 to $50,000 CAD / year
- Full-time
Participate in industry-leading training and development programs.
Added 1 month ago
G
Senior Geologist, Geotechnical
Glencore
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 1 month ago
EC
Customer Service Representative
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
AB · Edmonton, AB
- $40,000 to $50,000 CAD / year
- Full-time
Participate in industry-leading training and development programs.
Added 1 month ago
F
Intermediate Technical Support Representative
FISPAN
Vancouver, BC
- Full-time
Demonstrate a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients’ technical issues of a complex nature.
Added 1 month ago
H
(Fastwater Staffing) Satellite Bus / Platform System Engineer - Montreal, Canada | Full Relocation Package
HIKINEX
QC
- Contract
Mentor, guide, lead a multidisciplinary team of junior or intermediate system engineers & interns
Added 1 month ago
C
Intermediate Accountant
Cotecna
Burnaby, BC
- $60,000 to $65,000 CAD / year
- Full-time
Intermediate Accountant (Based in Burnaby, BC, Canada)
Added 1 month ago
R
Property Tax Consultant (Valuation)
Ryan
Mississauga, ON
- Full-time
Applies software knowledge to efficiently work with client data.
Added 1 month ago
R
Property Tax Consultant (Valuation)
Ryan
Ottawa, ON
- Full-time
Applies software knowledge to efficiently work with client data.
Added 1 month ago
R
JavaScript Full Stack Developer
Rebel
Ottawa, ON
- $60,000 to $100,000 CAD / year
- Full-time
Contribute to technical initiatives across software development and operations teams, supporting alignment with business goals and engineering best practices.
Added 1 month ago
TT
Intermediate Electrical Engineer – Heavy Industrial/Nuclear
Tetra Tech
Mississauga, ON
- Full-time
We are currently seeking an Intermediate Electrical Engineer for our Mississauga or Pickering, ON offices. This posting is for an existing vacancy for which we are actively recruiting. To…
Added 1 month ago
TT
Intermediate Civil Structural Engineer
Tetra Tech
Vancouver, BC
- Full-time
Tetra Tech is adding an Intermediate Civil/Structural Engineer to our Civil/Structural team based in Vancouver, BC .
Added 1 month ago
EV
Senior Geologist, Geotechnical
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 1 month ago
EV
Senior Geologist, Geotechnical
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 1 month ago
WI
Intermediate Geotechnical Engineer
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
WSP is seeking an Intermediate Geotechnical Engineer to join our growing team in Sudbury, Ontario. In this role, you will contribute to a diverse range of transportation, municipal,…
Added 1 month ago
WI
Intermediate Geotechnical Engineer
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
WSP is seeking an Intermediate Geotechnical Engineer to join our growing team in Sudbury, Ontario. In this role, you will contribute to a diverse range of transportation, municipal,…
Added 1 month ago
C
Apps Dev Intmd Programmer Analyst - Officer
Citi
Mississauga, ON
- Full-time
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised…
Added 1 month ago
LC
Quality Inspector - Level 2
Linamar Corporation
Guelph, ON
- Full-time
Intermediate knowledge of reading and interpreting blueprint drawings and GD&T symbols.

FISPAN

Intermediate Technical Support Representative

Vancouver, BC, V6E 2E9, Canada

With that, the hiring salary range for this position is $71,000 - $77,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

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Applications open in a new tab.

Job details

Pay: With that, the hiring salary range for this position is $71,000 - $77,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Experience: Experience: At least 3 years in a technical support or customer service role.
Posting language: English
Posted: Sep 23, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Key Responsibilities

Subject Matter Expert

Demonstrate a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients’ technical issues of a complex nature.
Ability to Support team members through Questions and Issues raised during team discussions.

Deliver Excellent Client Experience

Ensure that all client SLAs are met and/or exceeded.
Provide quality and expedient responses to clients either on call or through tickets

Troubleshooting and Problem Resolution

Work with Clients and Partners to troubleshoot technical support topics including ERP and Platform issues.

Responsible for ownership and successful resolution of all tickets within Tier 1, including, but not limited to, triage, determining scope and severity of issues and communicating workaround solutions/prevention measures.
Perform in-depth technical analysis and investigative troubleshooting using telemetry platforms such as Honeycomb, Datadog, overseeing portal administration across platforms like Sage Intacct, Netsuite, BC356 and Workday, while resolving intricate ERP integration system errors.
Identifying emerging incidents and escalating appropriately through proper channels

Documentation and Process Improvement

Deliver knowledge base sessions to Tier 1 to assist in upskilling team members using real case examples.
Collaborate with Product/SET/Tier 2 teams to provide insights into emerging issues and develop scalable solutions.

Continue to make our processes better through feedback and observational insights to help drive operational efficiency.

AI and Automation Development:

Architecting, testing, and deploying automation workflows, such as utilizing Gemini "gem" integrations, n8n and Jira.

What you need

Education: High School graduation. Technical or payment industry training is considered an asset.
Experience: At least 3 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
Proactive communication: You possess excellent communication skills, proactively escalating issues and contributing thoughtfully to collaborative team discussions.
Curiosity: You possess a natural curiosity and demonstrate a strong aptitude for developing innovative, non-traditional solutions.
You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
Superb customer service skills
You are super interested in technology and how money gets from point A to Point B.
A second language not necessary but is an asset
Someone who is wanting to make an opportunity their own
Looking for growth potential in the role and organization

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan and equity grants that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $71,000 - $77,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

The role involves providing expert technical support for complex ERP and platform issues while ensuring client SLAs are met. Additionally, the representative will architect automation workflows and mentor team members to improve operational efficiency.

Requirements

Candidates must have at least 3 years of experience in a technical support or customer service role and a high school diploma. Strong critical thinking, communication skills, and an interest in FinTech are essential for success in this position.

Skills

Technical support
Troubleshooting
ERP systems
Platform administration
Client experience
SLA management
Telemetry analysis
Honeycomb
Datadog
Sage Intacct
Netsuite
Workday
Automation workflows
n8n
Jira
Communication

Benefits

Semi-annual bonus plan
Equity grants
Modern MacBook and Apple equipment
Fitness center access
Fully stocked cupboards
Weekly catered team lunches
Daily coffee

Visa sponsorship

Not detected in the job text

Keywords

SaaS
FinTech
ERP
Banking
Technical Support
Troubleshooting
Honeycomb
Datadog
Sage Intacct
Netsuite
Workday
Automation
n8n
Jira
SLA
Customer Service
Payment Industry
Telemetry
Integration
Workflow
Equity
Bonus
Mentorship
Collaboration
Analytical
Critical Thinking
Platform Administration
Incident Management
Knowledge Base
Business Banking

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