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Added 14 mins ago
Apprentice General Manager
Chipotle
Canada
Full-time
Act as the leader on duty, ensuring speed of service, accuracy, and positive guest experience
Added 14 mins ago
Senior Manager, Product Marketing
Benevity
Remote, Canada
Full-time · Remote
As a seasoned product marketer and leader, you possess a knack for being able to identify business and market needs, conduct research and build strategic plans, craft compelling messaging…
Added 14 mins ago
Co-op/ Intern Upgrade and Migration Specialist
Kinaxis Inc.
Ottawa, ON
Internship
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 14 mins ago
North American Procurement Estimation Co-op
Veolia Environnement SA
Oakville, ON
Internship
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Added 14 mins ago
Legal & Contract Management Co-op
Veolia Environnement SA
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Finance Co-op
Veolia Environnement SA
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Added 14 mins ago
Procurement Co-op
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Sr. Site Reliability Administrator
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Grande Prairie, AB
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Added 14 mins ago
Enterprise Account Executive (Vancouver)
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We are seeking a hardworking, driven individual with superb energy, passion, and experience driving new business acquisition in the Corporate Enterprise market. This person will join a…
Added 14 mins ago
Field Operations Specialist
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Full-time
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Added 28 mins ago
Afternoon Production Supervisor Featured
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Added 28 mins ago
Director of Retail Operations
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Added 28 mins ago
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Added 43 mins ago
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Added 43 mins ago
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…SAIT. Join a dynamic team dedicated to enriching the campus experience through student residence, food services, event management, parking and…
Added 43 mins ago
Project Manager
FISPAN
Vancouver, BC
Full-time
…fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells…
Added 43 mins ago
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Added 58 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
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Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 58 mins ago
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Added 58 mins ago
Assembly Technician (Contract)
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ERP Business Analyst
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FISPAN

Intermediate Technical Support Representative

Vancouver, BC, V6E 2E9, Canada

Pay: With that, the hiring salary range for this position is $71,000 - $77,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Experience: Experience: At least 3 years in a technical support or customer service role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Key Responsibilities

Subject Matter Expert

Demonstrate a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients’ technical issues of a complex nature.
Ability to Support team members through Questions and Issues raised during team discussions.

Deliver Excellent Client Experience

Ensure that all client SLAs are met and/or exceeded.
Provide quality and expedient responses to clients either on call or through tickets

Troubleshooting and Problem Resolution

Work with Clients and Partners to troubleshoot technical support topics including ERP and Platform issues.

Responsible for ownership and successful resolution of all tickets within Tier 1, including, but not limited to, triage, determining scope and severity of issues and communicating workaround solutions/prevention measures.
Perform in-depth technical analysis and investigative troubleshooting using telemetry platforms such as Honeycomb, Datadog, overseeing portal administration across platforms like Sage Intacct, Netsuite, BC356 and Workday, while resolving intricate ERP integration system errors.
Identifying emerging incidents and escalating appropriately through proper channels

Documentation and Process Improvement

Deliver knowledge base sessions to Tier 1 to assist in upskilling team members using real case examples.
Collaborate with Product/SET/Tier 2 teams to provide insights into emerging issues and develop scalable solutions.

Continue to make our processes better through feedback and observational insights to help drive operational efficiency.

AI and Automation Development:

Architecting, testing, and deploying automation workflows, such as utilizing Gemini "gem" integrations, n8n and Jira.

What you need

Education: High School graduation. Technical or payment industry training is considered an asset.
Experience: At least 3 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
Proactive communication: You possess excellent communication skills, proactively escalating issues and contributing thoughtfully to collaborative team discussions.
Curiosity: You possess a natural curiosity and demonstrate a strong aptitude for developing innovative, non-traditional solutions.
You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
Superb customer service skills
You are super interested in technology and how money gets from point A to Point B.
A second language not necessary but is an asset
Someone who is wanting to make an opportunity their own
Looking for growth potential in the role and organization

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan and equity grants that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $71,000 - $77,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

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More about this job

Responsibilities

The role involves providing expert technical support for complex ERP and platform issues while ensuring client SLAs are met. Additionally, the representative will architect automation workflows and mentor team members to improve operational efficiency.

Requirements

Candidates must have at least 3 years of experience in a technical support or customer service role and a high school diploma. Strong critical thinking, communication skills, and an interest in FinTech are essential for success in this position.

Skills

Technical support
Troubleshooting
ERP systems
Platform administration
Client experience
SLA management
Telemetry analysis
Honeycomb
Datadog
Sage Intacct
Netsuite
Workday
Automation workflows
n8n
Jira
Communication

Benefits

Semi-annual bonus plan
Equity grants
Modern MacBook and Apple equipment
Fitness center access
Fully stocked cupboards
Weekly catered team lunches
Daily coffee

Visa sponsorship

Not detected in the job text

Keywords

SaaS
FinTech
ERP
Banking
Technical Support
Troubleshooting
Honeycomb
Datadog
Sage Intacct
Netsuite
Workday
Automation
n8n
Jira
SLA
Customer Service
Payment Industry
Telemetry
Integration
Workflow
Equity
Bonus
Mentorship
Collaboration
Analytical
Critical Thinking
Platform Administration
Incident Management
Knowledge Base
Business Banking

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