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Senior Business Analyst #26-28952
US Tech Solutions
Toronto, ON
- Contract
The successful candidate will lead business analysis activities across business and technology stakeholders, focusing on requirements gathering, data and document migration, metadata…
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District Manager, (HUNTER) Majors Accounts
ADP
Calgary, AB
- Other
Trusted Advisor – You lead with integrity and consistently deliver on commitments
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Senior Account Executive, Merchant Acquisition
Flexiti
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Senior Account Executive, Merchant Acquisition, to take the lead on new merchant acquisition. We’re looking for someone who brings both the instincts of a seasoned hunter and the curiosity…
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Senior Business Analyst - Legal Document Management Migration
Kelly
Toronto, ON
- Contract
📍 Toronto, ON (Hybrid/Onsite - 4 Days Per Week)
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Chief Revenue Officer
Solen Software Group
Canada
- Full-time
…software companies in various market spaces: Human Resource Technology, Fleet Telematics, Asset Management, E-Health, Document Management, and other innovative software solutions in a…
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Senior Corporate Account Executive - Toronto
ClassPass
Canada
- Full-time
…effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world…
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Senior Corporate Account Executive - Vancouver
ClassPass
Canada
- Full-time
…effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world…
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Solutions Architect - DXP
Sobeys
Mississauga, ON
- Full-time
Must have hands-on code development & delivery experience in mobile apps and websites
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Gen AI Architect (Hybrid)
Cognizant
Toronto, ON
- Full-time
Define and govern enterprise AI platform architecture, ensuring alignment between business objectives, technology strategy, security standards, and operational requirements across global…
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GC
Release Manager
Game Companies
Vancouver, BC
- Full-time
…Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always…
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Director of Human Resources
AeroVect
Remote, Canada
- $180,000 to $230,000 CAD / year
- Full-time
- Remote
AeroVect is seeking a Director of Human Resources to lead the strategy and day-to-day effectiveness of our people function. Reporting to the Chief Operating Officer, you will advise the…
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Team Manager
Evolution
Burnaby, BC
- Full-time
Lead by example and coach other subordinates on shift
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Chef d'équipe en Automatisation AQ / QA Automation Lead
Game Companies
Montreal, QC
- Full-time
Keywords Studios is looking for a QA Automation Lead to support WB Games’ automation efforts across console and mobile project teams. This hybrid role combines day-to-day leadership,…
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Release Project Manager / Technical PM
Affinity
BC · British Columbia, Canada
- Contract
Go-Live & Hypercare – lead go-live activities and execution of deployment plans; coordinate post deployment validation and post-implementation reviews.
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Client Coordinator, Central Victoria Veterinary Hospital
VCA Animal Hospitals
Victoria, BC
- Full-time
Technology and Booking Systems: Ability to learn new technology and computer systems quickly. Training will be provided, although previous experience using appointment scheduling or booking…
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Manager, AI Platform Engineering , Agent Platform Organization
Amazon
Toronto, ON
- Full-time
We are looking for a Manager of AI Platform Engineering to lead a team of AI platform engineers building and operating the data pipelines, models, and platform infrastructure that power…
Added 2 hours ago
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Principal Data Scientist
Autodesk
Vancouver, BC
- Full-time
Lead junior/ senior data scientists and analysts. Apply statistical techniques to model customer behavior and trends to identify potential opportunities for growth and improvement
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Junior Technical Support Representative
FISPAN
Vancouver, BC
- Full-time
…and learn the strategic decision-making processes required to lead a global, mature technology…
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Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 2 hours ago
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Senior Business Analyst – Budgeting and Forecasting System Replacement
Affinity
New Westminster, BC
- Contract
Lead end-to-end business analysis activities throughout procurement, design, implementation and deployment.
Added 2 hours ago
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IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…
Added 2 hours ago
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HR Generalist
Forte Opening Solutions
London, ON
- Full-time
We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting-edge technology and where your ideas can open new doors. Together, we build not…
Added 2 hours ago
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Payroll and Accounting Specialist
Canadian Cancer Society
Toronto, ON
- Full-time
Support the Payroll Operations Lead in managing the Time & Attendance (T&A) module in WFN by reviewing the accuracy of the T&A module prior to payroll bi-weekly processing, including…
Added 2 hours ago
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Marketing Operations Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Marketing Operations Manager to drive marketing technology, automation, analytics, and operational excellence across a growing organization. This role will be…
Added 2 hours ago
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Project Management Manager – (SC&E)
Accenture
Montreal, QC
- Full-time
…competitive agility by bringing them new thinking on business and…

Junior Technical Support Representative

Vancouver, BC, V6E 2E9, Canada

We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $52,000-$60,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. · Full-time

Apply on fispan.bamboohr.com About employer

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Job details

Pay: We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $52,000-$60,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.
Job type: Full-time
Experience: Experience: At least 2 years in a technical support or customer service role.
Posting language: English
Posted: Nov 13, 2026

Original job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Key Responsibilities:

Maintain a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients’ technical issues of a complex nature.
Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
Provide prompt and professional support across all inbound communication channels (Email, chat, and phone) while ensuring that all SLAs are maintained.
Consult technical guides, user manuals and other documents to research and implement solutions
Create new documentation and maintain internal/external knowledge bases
Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
Provide advice and training to clients in response to identified difficulties

What you need:

Education: High School graduation. Technical or payment industry training is considered an asset.
Experience: At least 2 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
You are proactive in seeking out information, using available resources, and experimenting with different approaches to overcome challenges.
Superb customer service skills
You are super interested in technology and how money gets from point A to Point B.
Someone who is wanting to make an opportunity their own
Looking for growth potential in the role and organization
Language fluency in English is required

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $52,000-$60,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our total rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases.

Apply on fispan.bamboohr.com About employer

More about this job

Responsibilities

The role involves troubleshooting complex technical issues related to ERP, platform, and payment services for corporate banking clients. You will also be responsible for maintaining documentation, collaborating with Tier 2 support, and providing professional support across multiple communication channels.

Requirements

Candidates must have at least 2 years of experience in technical support or customer service and a high school diploma. Strong critical thinking, attention to detail, and a passion for technology and the financial industry are essential.

Skills

Technical support
Customer service
Troubleshooting
ERP systems
Payment processing
Communication
Critical thinking
Documentation
SaaS
FinTech
Banking software
SLA management
Analytical skills
Attention to detail

Benefits

Semi-annual bonus plan
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series
Work-from-anywhere policy
Fitness center access

Visa sponsorship

Not detected in the job text

Keywords

SaaS
FinTech
ERP
Banking
Technical Support
Customer Service
Payment Industry
Troubleshooting
SLA
Knowledge Base
Software
Financial Products
Corporate Banking
Platform Support
Documentation
Client Training
Incident Management
Tier 2 Support
Analytical Thinking
Communication Skills

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Jobs in Canada