FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.
Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.
We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.
Key Responsibilities
Project Planning and Execution
- Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
- Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
- Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
- Develop repeatable and scalable processes to improve project quality and delivery
- Manage several concurrent projects of differing sizes and complexity
- Build and maintain effective partnerships with key cross-functional leads
- Act as the point of contact in managing all planning and implementations through heavy engagement with the client
- Coordinate and report on implementations timelines, tasks, deliverables, and status’ with both internal and client project teams
Implementation of Bank Onboards
- Post contract overview sessions and communication workflow mapping
- Coordinate the customer support process and supporting creation of training material and articles
- Contribute to the internal knowledge base so you can share lessons learned with other resources
- Stay up to date on product knowledge and the functionality of product features
Monitor and Control of Processes and Project
- Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
- Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
- Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
- Develop repeatable and scalable processes to improve project quality and delivery
- Monitor and contribute on project tasks and hours to recognize maximum revenue each month
- Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices
- Share product feedback with Product and Engineering teams to help improve the product
- Gather, document and verify customer solution requirements using detailed meeting notes, checklists & intake forms
What you need
- Education: Diploma in Business Administration or equivalent
- Experience: Approximately 2-3 years of project management experience
- Able to maintain high-quality service delivery and documentation
- Self-driven, and able to work independently and with a team
- 1+ years of hands-on implementation experience with SaaS application
- Ability to work in a fast-paced, deadline-driven start-up environment
- Strong communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
- Strong analytical skills to solve and model complex business requirements and make recommendations on best practices
Preferred Requirements
- Experience with Project Management tools such as Wrike, Jira, and Confluence
- Experience with Payments and API Integrations
- Experience with Accounting Systems
Why Work With Us?
Visionary Team, Proven Results
Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.
Accelerated Career Ownership & DEI Commitment
We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.
As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.
Strategic Total Rewards & Wellbeing
We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:
- Best-in-Class Equipment: The most modern MacBook and Apple equipment.
- Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
- Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
Purpose-Driven Culture & Prime Perks
Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.
At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.
Other components of our rewards offerings include support of career development, wellbeing, and personal growth.
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs, and leadership series (to name a few)
Only candidates based in Vancouver will be considered. No remote opportunity. If interested please apply on our career page. https://fispan.bamboohr.com/careers/472
