Jobs in Canada

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Added 15 hours ago
HI
Team Lead, Operations, Employee Benefits and Retirement
HUB International
Toronto, ON
- Full-time
Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.
Added 15 hours ago
VG
AI Engineer
Veralto Global
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
Building AI solutions that do more than demonstrate what is possible. They solve meaningful business problems, improve how teams work, and support technologies that help protect one of the…
Added 16 hours ago
U
Senior Microsoft Dynamics Developer/Lead
UST
Montreal, QC
- Full-time
We are looking for a Senior Microsoft Dynamics Developer/Lead to build and lead enterprise-grade applications on Microsoft Dynamics 365 Customer Service and Power Apps. This role covers…
Added 16 hours ago
B
Product Manager - Network Observability
BlueCat
Toronto, ON
- Full-time
Engage customers and field teams to validate use cases, evaluate solutions, and guide priorities.
Added 16 hours ago
S
Technical Account Manager
SOTI
Mississauga, ON
- Full-time
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great…
Added 16 hours ago
A
Développeur C++
Actalent
Montreal, QC
- $45 to $60 CAD / hour
- Contract
3 jours au bureau (mardi, mercredi et jeudi)
Added 16 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Hybrid Work Environment: 3 days per week in the office; 2 days remote
Added 16 hours ago
IF
Sales Operations Analyst - Payward Services
Ink Foundation
Canada
- Full-time
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 16 hours ago
IF
Senior Analytics Engineer - Finance
Ink Foundation
Canada
- Full-time
Partner with Finance to understand workflows, identify pain points and translate business needs into practical data and automation solutions.
Added 16 hours ago
C
Model-Based Systems Engineer (MBSE)
Collabera
Windsor, ON
- $40 to $45 CAD / hour
- Contract
Knowledge of object-oriented programming (C++/Java) and automation/scripting.
Added 16 hours ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
AI & Intelligent Testing Integration: Evaluate, integrate, and scale AI/ML-assisted testing solutions (e.g., generative AI for synthetic test data generation, predictive quality gates,…
Added 16 hours ago
D
Operations Manager, Growth Platforms
Deloitte
Calgary, AB
- Full-time
…technology organizations to create differentiated offerings and solve complex client challenges. The portfolio includes strategic alliances and technology relationships that support market…
Added 16 hours ago
SA
Research Scientist
SPM Automation (Canada) Inc.
Windsor, ON
- Full-time
Must have good communication and organizational skills
Added 16 hours ago
F
Strategic Partnerships Manager (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation.…
Added 17 hours ago
Technical Lead
Dye & Durham Talent Team
Toronto, ON
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage…
Added 17 hours ago
Senior FP&A Analyst
Dye & Durham Talent Team
Toronto, ON
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage…
Added 17 hours ago
C
Senior QA Test Analyst, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements. Responsibilities may…
Added 17 hours ago
I
Software QA Engineer II
Infoblox
Burnaby, BC
- Full-time
…journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first…
Added 17 hours ago
DC
Software QA Lead
Delta Controls
Surrey, BC
- Full-time
…For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully…
Added 17 hours ago
P/
Artificial Intelligence Engineer
PrecisionERP / PrecisionIT
Regina, SK
- Contract
Must be available to work 100% onsite in Regina, Saskatchewan, five days per week
Added 17 hours ago
S
DevOps Engineer
Synechron
Montreal, QC
- Full-time
We are seeking a DevOps Engineer to support the deployment, integration, automation, and operation of enterprise technology products in a complex and regulated environment. The role will…
Added 17 hours ago
D&
Software Development - Technical Lead
Dye & Durham Corporation
Toronto, ON
- Full-time
The Technical Lead is responsible for leading and developing a team of software engineers while driving the successful delivery of scalable, secure, and high-quality SaaS products. This…
Added 17 hours ago
PP
Business Affairs Manager
Publicis Production
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $115,000 CAD / year
- Full-time
In-person/in-office minimum of 3 days per week · Must have SAG experience
Added 17 hours ago
Intern, Stress Testing, Risk Management
EQ Bank | Canada's Challenger Bank
Toronto, ON
…we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 17 hours ago
BS
Ingénieur(e) de données/Data Engineer
Browns Shoes
Montreal, QC
- Full-time

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

Apply on careers.fitch.group About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Work location: Hybrid Work Environment: 3 days per week in the office; 2 days remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply on careers.fitch.group About employer

More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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Work requirements

Jobs in Canada